Re: Decision Made Finally
It usually takes Brian a couple days to get back to his costumers. He gets hundreds of calls and e-mails a day.
Impatient, no?
Re: Decision Made Finally
no not impatient im still waiting on my call i made 2 months ago on my kenyan sand boa i was going to get.
IMPATIENT I DONT THINK SO. Irritated is more like it
Re: Decision Made Finally
Quote:
Originally Posted by
flameethrower
no not impatient im still waiting on my call i made 2 months ago on my kenyan sand boa i was going to get.
IMPATIENT I DONT THINK SO. Irritated is more like it
Well, your not handling this properly.
This isn't a small breeder we're talking about that can keep voice mails and notes from them 100% organized when he gets 100-1000 calls a day. Returning them alone is a difficult enough task.
Usually, with a breeder like that, unless I personally get him on the phone, a message is useless.
I have had a lot of success with Lori e-mailing me back within a couple of days. If you can't get a hold of him instantly with a call, try to e-mail him. If you did talk to him and the call was lost, call him back after a couple of days.
They have 2-3 people if that manning their calls and e-mails for their very large business.
Re: Decision Made Finally
I'm glad you're pleased about your pinstripe, however, I don't think there was a need to disparge Brian or BHB in this thread.
Not to defend Brian (because quite honestly who I am to presume to do so) but I've been to his facility. I doubt, hell I know I'll never see the like of it again. It's not just a guy breeding some snakes, it's thousands of snakes, employees to manage, a family to tend to, a life to lead. Personally I was only there a few short hours and most of the time I was in shock at the magnitude of what BHB is.
I've done business with Brian, I'll do business with him again gladly and I'll likely be patient with him and any busy bigger breeder to get exactly the snake I want. :)
Re: Decision Made Finally
Brian also recently had a death in the family. So give the guy a break.
Re: Decision Made Finally
Sometimes big businesses lose business to smaller businesses who can give more personal service. That's a good thing. But it doesn't mean there is anything wrong with the big business. The customer should understand that is part of doing business with them, and either accept it, or take their business elsewhere, but getting upset about it doesn't seem to make much sense.
I'm glad you are happy with your pinstripe. I'll be looking for pics of it!
Re: Decision Made Finally
wasn't bashing him at all. just this one time i was in a hurry. my spider and corn i got from him and it was fast on responding. but i needed to get the snake before something came up and money had to be spent. ALWAYS happens to me.
Re: Decision Made Finally
Quote:
Originally Posted by
flameethrower
wasn't bashing him at all. just this one time i was in a hurry. my spider and corn i got from him and it was fast on responding. but i needed to get the snake before something came up and money had to be spent. ALWAYS happens to me.
That's understandable then. No worries, I understand. Just wanted to make sure we were on the same page. :]
Re: Decision Made Finally
not to rip on bhb at all but when i was wanting to order a snake i was calling them 5-6 times a day for about 5 days and i left messages and emailed them and they have never got back to me.
Re: Decision Made Finally
Quote:
Originally Posted by
ericson1777
not to rip on bhb at all but when i was wanting to order a snake i was calling them 5-6 times a day for about 5 days and i left messages and emailed them and they have never got back to me.
Did you e-mail the right contact e-mail or did you try to myspace them.
If you go to their website and e-mail them under their contact form, it sends that to multiple e-mails of their staff, including Lori and Brian. This gives you a better chance at getting an animal from them.
Re: Decision Made Finally
yes actually both myspace and email on the website and phone messages.
Re: Decision Made Finally
Quote:
Originally Posted by
flameethrower
wasn't bashing him at all. just this one time i was in a hurry. my spider and corn i got from him and it was fast on responding. but i needed to get the snake before something came up and money had to be spent. ALWAYS happens to me.
So let me get this straight in my own mind here....You've had good transactions with Brian before, but this time he wasn't fast enough because you might have to spend your money on something that comes up, like a bill, or a life type expense? Wow, I understand living on the margins, but Wow!
Quote:
Originally Posted by
flameethrower
wasn't bashing him at all.
:weirdface
Quote:
Originally Posted by
flameethrower
Brain at BHB was too busy to even give me a call back today so hes SOL.
Quote:
Originally Posted by
flameethrower
waiting on my call i made 2 months ago
but no bashing or anything.....:gj:
Re: Decision Made Finally
cant wait to see the pin!
Brian is a very busy man, if your patient and wait for him to deal with you im sure he will try his best to satisfy you and make a good deal.
as for being patient about ordering something i ordered something offline on december 28th. they said it was on backorder till march 1st. i emailed march 2nd asking if they had enough to send me out my order, they said yes.....still havent gotten my order and i have emailed them twice once 4 days ago and once yesterday.. I called today and i spoke to a lady who i didnt even think knew what the company even sold she was clueless.:mad:
Matt
Re: Decision Made Finally
Like i said sometimes there Bam bam on top of it others your lost in cyber space. i live only 15 mins from his shop. but its not open to public so i still have to call to go in and pick out my snake. i been there 5 times so far.
