Recent order from "NERD"

After hearing on this site all the rave about the book "The complete Ball Python" by Kevin McCurley - I decided to order this book via their website.

I placed the order on Dec. 31st. and paid via their site via paypal. I immediately got an email from paypal saying that my card had been charged - so I waited thinking I would hear something from NERD - but as of today - still nothing from NERD.

I have called twice and left messages, plus I emailed twice - still nothing.

I am rather dissappointed with the lack of customer service here - I thought I would at least get an email stating that my order was being processed.

Have any of you had this sort of experience??

I had a small issue with a poster I ordered from them, but I contacted Kara here (KLG) and she took care of me sending me my original poster and an extra for the office :) She did right by me and I was satisfied.

I don't mind that it is taking a while to actually get my book but what bothers me is that I have not heard one peep from them to even acknowledge that they got my order - my M/C has been charged so I am a little worried that the order got lost or something.

I guess I just didn't expect this from them. I will wait until the middle of next week and if I don't have the book or at least some sort of communication from them I will be forced to dispute the charges on my card.

Very dissappointed - I was soooo excited to get the book.

Thats a shame but you must keep in mind that they run a huge facility and I'm sure they were backed up with the recent holiday season. If you haven't done so already I would send a PM to Kara her id is KLG here.

I do realize that the holidays come into play here and must admit that I wasn't aware that they are a huge company so maybe they are just behind in filling orders.

It hasn't been an extremely long time since I ordered so I am not surprised that I didn't receive the book yet - my only concern was that I have not had any correspondence from them - that seemed odd to me. I am a CSR for my job and I guess I am basing it off what I do for my customers - I also send them an acknowledgement of their order ASAP.

How do I PM someone from this site??? Never done that.

Go here:

http://ball-pythons.net/forums/member.php?u=915

Click "Contact Info" and then "Send a private message to KLG".

Go to member list - Top of the page
Go to search members
Type KLG, hit go
Open up her profile and then click on the send private message link.
Presto

I know that with the snow up there NERD had a total loss of power for several days (not being able to communicate) and I am sure it will take a little while to get caught up however I have no doubt they will.

Things that how behind anyone’s control happen sometimes and on the top of this it was also the holiday season.

Great news, I heard from Kara and she is shipping my book out today.

It appears that it was a power outage and they had no way of getting ahold of anyone.

Everybody likes a happy ending :D

I would never underestimate NERD doing everything they can to make certain each and every one of their customers are totally pleased.

I'm glad (and not surprised) that this has an explanation for the delay and a happy ending. You'll love the book. Buy snakes from them too; they have the healthiest and well bred snakes I have ever seen!!! Boy, talk about healthy feeding responses!!! :D