Computer Assistance

Before I get my computer sent back into Dell to get the keyboard fixed.. there are a few more issues.

Just a couple days ago, I tried to download a game off the internet. Ever since then two programs (Antispyware 2008 XP) and (Antivirus 2009) Keep popping up like continual pop-ups saying I have 'this many' problems/spyware/viruses on my computer and I need to register and buy this product immediately.
It's very annoying.

So I go to delete the programs out of my files and program list.
NONE OF THEM ARE THERE.

Heres the worst part. I go to do a system restore.. not only are there no dates to go back to except the one that this happened on, but I still can't do that. Whenever I try to do an automatic shutdown or system restore, I end up having to do a manual shutdown (improper). Right before it shuts down.. A BLANK BLUE SCREEN appears reading a bunch of numbers and a 'FATAL SYSTEM ERROR'.
And it won't do anything. I've left it overnight before.

So I go into safemode and run my Search And Destroy (my scanner) and get a few things and delete them. Try to do a system restore.
No go.

Now SAD keeps asking me to approve of these weird things.. so I think I might have a spyware. I keep denying it of course but bah. Also, this thing thats happening prevents me from searching on google or going to many other websites. My internet is a lot slower now too.

Any help at all guys?A

I've supported PCs like this for nearly 3 years and honestly I think it's time you started from scratch and ran your Recovery Discs or you did a Fresh install of Windows.

My neighbor had these exact same problems. Forget system restore, forget SAD. We tried everything we could think of. I even followed the directions online as far as manually remving AV2009. We ended up wiping the computer out. With Dell its called F11 it. It basically is the function on your computer that wipes all files that werent there when the unit was shipped. It takes it right back to the same ocndition it was in when you got it. Who knows, it might even fix your keyboard problem too. The way you do this, is when you start the puter, as soon as you see things come up, like the Dell splash page. or the POST check, press and hold F11. It SHOULD go into the menu you need

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Originally Posted by AaronP

I've supported PCs like this for nearly 3 years and honestly I think it's time you started from scratch and ran your Recovery Discs or you did a Fresh install of Windows.

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359 ?? dangit i type slow lol

av2008/2009 is fairly easy to remove.
download avg free version and run it. you can also try malwarebytes.

Quote:

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Originally Posted by mikeamy2007

My neighbor had these exact same problems. Forget system restore, forget SAD. We tried everything we could think of. I even followed the directions online as far as manually remving AV2009. We ended up wiping the computer out. With Dell its called F11 it. It basically is the function on your computer that wipes all files that werent there when the unit was shipped. It takes it right back to the same ocndition it was in when you got it. Who knows, it might even fix your keyboard problem too. The way you do this, is when you start the puter, as soon as you see things come up, like the Dell splash page. or the POST check, press and hold F11. It SHOULD go into the menu you need

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Aight.
Any specific files I should refrain from backing up then?

My keyboard is missing keys, not a drive issue.

Quote:

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Originally Posted by Damon Theis

av2008/2009 is fairly easy to remove.
download avg free version and run it. you can also try malwarebytes.

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just an FYI we tried both of these programs, and both of them detected it, but as far as removing they were requring us to actually purchase the full version.

Hi,

Reboot into safe mode and run hijack this or spybot search and destroy.

Not direct links but should get you there. :)


dr del

Quote:

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Originally Posted by mikeamy2007

just an FYI we tried both of these programs, and both of them detected it, but as far as removing they were requring us to actually purchase the full version.

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Sorry, don't know what to tell you. I've used both of those products appart or together several times in the last month to remove this.
For the record, you get what you pay for.

I would suggest a reformat if you cannot get those programs removed

yes a reformat is the ONLY way to be truly sure you get rid of all files involved. Its just like head lice, one tiny little fragment will turn back into a giant problem

Quote:

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Originally Posted by mikeamy2007

yes a reformat is the ONLY way to be truly sure you get rid of all files involved. Its just like head lice, one tiny little fragment will turn back into a giant problem

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But when I had lice I didn't have to shave my head! And my hair is thicker than.. well.. it's REALLY thick.
So I want to see if theres anything I can do first.

Thanks dr del, I'll try it and let you know how it turns out. I've already ran SAD in safemode, but I might have to again tonight (it takes 2 hours or so).
Edit: I downloaded Hijack This and am not sure what I should or should not fix.
It says that some of the files may be good or bad? How can I tell which ones are bad?
Thanks again!

I had to get this off of one of the omputers at work. If it were up to me, I would have re-foramtted and called it good, but the PC was NEEDED for use that day.

It's easy to remove manually. Make sure nothing is booting up. run msconfig and if you see ANYTHING running on startup you do not imediatly recognize, google it and see what the hell it is. You also need to make sure your homepage is correct, and make sure you clear ALL cookies and temp files.

run CCleaner

The two file you have to delete are on the root of C: .. I think. Actually, I think I just did a search for anything labled "*2008.dll" or "*2008.exe". I got rid of everthing and rebooted tha machine, AND IT CAME BACK! You have to make sure you REALLY clean it. I did all the same steps and caught one dll I missed, after I got rid of that it was gone.

Take your time and make sure you clean everything out, because if you don't .. SURPRISE! IT'S BACK!

Hi,

Quote:

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Originally Posted by blackcrystal22

I downloaded Hijack This and am not sure what I should or should not fix.
It says that some of the files may be good or bad? How can I tell which ones are bad?
Thanks again!

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That's the great thing about hjijackthis - you can upload the results file here and people will help you find out which entries should be removed. :D


dr del

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Originally Posted by cuda

I had to get this off of one of the omputers at work. If it were up to me, I would have re-foramtted and called it good, but the PC was NEEDED for use that day.

It's easy to remove manually. Make sure nothing is booting up. run msconfig and if you see ANYTHING running on startup you do not imediatly recognize, google it and see what the hell it is. You also need to make sure your homepage is correct, and make sure you clear ALL cookies and temp files.

run CCleaner

The two file you have to delete are on the root of C: .. I think. Actually, I think I just did a search for anything labled "*2008.dll" or "*2008.exe". I got rid of everthing and rebooted tha machine, AND IT CAME BACK! You have to make sure you REALLY clean it. I did all the same steps and caught one dll I missed, after I got rid of that it was gone.

Take your time and make sure you clean everything out, because if you don't .. SURPRISE! IT'S BACK!

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My homepage is firefox google. However, I can not search google or go to my gmail account. This thing is preventing it.
Thanks dr del. I'm definitely going to do a complete reformat before college (within the next year) so if I can hold it off until then I'll try.
Agh, my internet isn't letting me get to ANY of my e-mails to register on that site. Frustration.

Hi,

Including webmail?


dr del

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Originally Posted by dr del

Hi,

Including webmail?


dr del

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Webmail such as?

I can't get to Gmail, Hotmail, SBC, or Yahoo.

Ouch. :(

dr del

Update.
My computer is virtually perfect and back to normal.
Thank you dr del and everyone. You all saved my life!