Reptile Basics--Customer Service

Some may have seen my post about the burned up T-stat plug.

https://ball-pythons.net/gallery/fil...lug_510270.jpg

Well, I emailed Rich at RB seeing if he could give me give me advice on whether it was fixable. I was told (based on the cord color) it was not one of his, but he'd gladly take a look and fix it if he could. He only charged me the price of shipping and a new cord. Wow! Great Customer service.

Thanks go out to Rich:D:banana:

I actually just hung up from placing an order with Rich. You just can't ask for a more seamless transaction....nice guy to talk to, very helpful, knows his product, treats his customers right and gets what he sells out fast and right. Rich is definitely a pleasure to do business with. :)

I have to add to this thread Rich and reptile basic's are awesome I placed an ordered Tuesday and it was here friday morning they are top notch in my book. I know where I'll be getting all my heating and cleaning needs from now on.:gj:

Never heard one negative thing about rich, he's top notch! cannot go wrong with him ever! :gj:

I agree....Rich is a great guy to do buisiness with.

I ordered a rack and Helix T-stat from him just awhile ago and i love it....im about to order another one next week !

i love rich--ALL of my heating and cleaning supplies come from him. i've gotten other various things from him over the years as well, including the most beautiful male albino bp ever. :P

that definately isnt one of rich's cords. and yes rich is great to deal with i just wish he had all his options on his site. he will get you fixed up anymore i wire my own tstats but you cant use just any old cord these things use alot of juice!

Rich is da MAN!!!! :gj:

I had nothing but positive buying experiences from him :)

Using those expansion outlets is just asking for a fire.

I work for an insurance loss consulting firm and I can't tell you how many house fires start as electrical fires from those types of outlet expansions.

Spending $15 on a quality power strip with a fuse could save your home, snakes, and even your life.

Yup, Rich is the greatest! I order all my heating and cleaning gear from him, and just got a wonderful 4x2 RBI cage that is currently heating up. I've emailed and phoned him multiple times with various questions and he's been prompt and patient with it all. :)

I ordered my the 7000g scale from him. Then a few days later I made a baby rack. I needed heat tape and all that. I placed another order with him for the heat tape,cords and clips. I asked if since I just ordered a few days ago would he be able to throw all that in one order. He said he would ended up saving me money on shipping and all that. I had everything in a few days about 4 days sooner than I thought the package would be here. Will buy all my reptile stuff from him from now on. Great service

i've only bought flexwatt from him, but he shipped quickly, responded to emails quickly and thoroughly, and seemed like an overall good guy.

I just recieved my CB-70 rack and a couple other things from RBI yesterday afternoon. The customer service was great, he answered every question I sent him (probably 5 all togehter before I purchased my rack) and he repiled within a day or two.

My rack arrived in excellent condition and I wouldn't hesitate buying from RBI again! I'm still waiting on another cage and a thermostat, and am very excited to get everything.