MG Reptiles-not a good experience

Hey! We ordered a scale from Matt at the beginning of December. He kept saying he had sent it, but he never ended up sending it until the 21st. When it did arrive (New Years), it was the wrong scale. It turns out he didn't even have the type of scale that he was trying to sell. We recieved a partial refund, but didn't get the money back from sending him back the scale. We recieved a lot of excuses from him and he never seemed to get to the point and actually answer our questions. Not a good experience.

On the other hand, we recieved a great Scale from Reptile Basics. Rich has great service and ships really fast! Thanks Rich!

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Originally Posted by LGL

Hey! We ordered a scale from Matt at the beginning of December. He kept saying he had sent it, but he never ended up sending it until the 21st. When it did arrive (New Years), it was the wrong scale. It turns out he didn't even have the type of scale that he was trying to sell. We recieved a partial refund, but didn't get the money back from sending him back the scale. We recieved a lot of excuses from him and he never seemed to get to the point and actually answer our questions. Not a good experience.

On the other hand, we recieved a great Scale from Reptile Basics. Rich has great service and ships really fast! Thanks Rich!

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You are one of dozens here that share the same opinions on RB and MGR

Not the least bit shocking. Matt hasn't graced bp.net with his presence since 12/1/06 so it looks like he has officially moved on. Rich is a super guy and you will never go wrong ordering from him.

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Originally Posted by jglass38

Not the least bit shocking. Matt hasn't graced bp.net with his presence since 12/1/06 so it looks like he has officially moved on. Rich is a super guy and you will never go wrong ordering from him.

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That's right. I am actually about to place an order with him tonight.

A LOT of people here have had problems with Matt, including myself. Rich is top notch in the business! Can't go wrong with him, that's for sure.

Is there anyone other than MG and reptile basics out there that sell flex. I had a issue with Reptile basics and am not really sure I wish to go back and the feedback I have heard about MG makes me not want to start dealing with them.

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Originally Posted by firehop

Is there anyone other than MG and reptile basics out there that sell flex. I had a issue with Reptile basics and am not really sure I wish to go back and the feedback I have heard about MG makes me not want to start dealing with them.

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Did you call Rich and speak to him about your problem? I have heard zero complaints about Rich's customer service.

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Originally Posted by jglass38

Did you call Rich and speak to him about your problem? I have heard zero complaints about Rich's customer service.

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From my experience I would be shocked if Rich didnt fix your problem and make you happy. I have bought a TON of stuff online, reptile related or not, and honestly I have never run into someone as quick and good as Rich. He is the epitome of small-business-internet store when it comes to answering his cell when you call it, and even running out to ship a package for you immediately if you are in a rush.

Believe it or not, Im not paid to say this :) He is just that good. Some more info is needed here for sure.

My experience with Matt at MG reptiles was a good one. He did take a little longer to ship than expected, but not outrageously long. Even with a product that was out of stock it took him about 2.5 week to get my order out. I think people are a little too quick to act with negative feedback on MG Reptiles.

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Originally Posted by Weber58

My experience with Matt at MG reptiles was a good one. He did take a little longer to ship than expected, but not outrageously long. Even with a product that was out of stock it took him about 2.5 week to get my order out. I think people are a little too quick to act with negative feedback on MG Reptiles.

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You obviously haven't read the BOI or any of the threads here. :rockon:

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Originally Posted by SnakeySnakeSnake

From my experience I would be shocked if Rich didnt fix your problem and make you happy. I have bought a TON of stuff online, reptile related or not, and honestly I have never run into someone as quick and good as Rich. He is the epitome of small-business-internet store when it comes to answering his cell when you call it, and even running out to ship a package for you immediately if you are in a rush.

Believe it or not, Im not paid to say this :) He is just that good. Some more info is needed here for sure.

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I really am not going to go into it. He seemed like a really nice guy. He even sent out a replacement order next day air but it was wasnt right. Then I got short and he got short so thats where I would like to leave it. I was just asking if there was any other suppliers out there.

Again!


Well, it has been a while since there has been an unhappy customer (at least a month).

So much for Matt changing his ways and letting people know he doesn't have something or for trying to make the customer happy when he makes mistakes.

Sad. I have had good experiences with Matt but then again, it was before the recent wave of unhappy people.

You should post this on the BOI.

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Originally Posted by firehop

I was just asking if there was any other suppliers out there.

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Beanfarm.com

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Originally Posted by firehop

I really am not going to go into it. He seemed like a really nice guy. He even sent out a replacement order next day air but it was wasnt right. Then I got short and he got short so thats where I would like to leave it. I was just asking if there was any other suppliers out there.

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Cool, stuff like that can happen. Ive heard beanfarm is good, but I've never ordered.

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Originally Posted by SnakeySnakeSnake

Cool, stuff like that can happen. Ive heard beanfarm is good, but I've never ordered.

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I've ordered from them a couple of times and have had excellent service. I believe they're in Oregon, so shipping time to us Westcoasteners is probably a little quicker.

I've been waiting 2-3 weeks now with no answers as to if my order went out. I sent him an email saying either you let me know if I was billed and if the order went out by Monday the 29th OR consider my order canceled and I'll take my money elsewhere.
Either way, I won't be using Matt again

I ordered from Matt 2 MG a few feet of Flex Watt, some connetors, and a few misc. things. First off, it was not shipped when he "said" it was. It got to me late, about 1.5 weeks late. And then when i finally got it....One, I had to give the mail man 10 bucks cause Matt shorted me on the shipping, and it turned out to be the wrong Flew Watt.

Ugh....Never again will I order from MG Reptiles.

Ive also used ReptileSupply, they were great. Big Apple is great, but prices arent the best. Bean Farm is also great.

I've had a horrible time with MG reptiles in the past too. Too many excuses, too much lack of customer service, down right horrible. Rich at reptile basics is great, had a few orders with him and got my shipment 2-3 days after placing my order.

****Just my 2 cents Rich at Reptile basics is Da man! i can't even imagine someone having a problem with him...............but on the other hand i don't know both sides of the story, but i can you, he is exceeds just a good guy, and i'm sure he will make good on any problems you or others have............. :sunny:

..............contact scott j. michaels (847/293-7087) ,he's a long time herper,sells flexwatt,lives in your back yard and plus he's a vet,you get to pick his brain when ordering.he has a ad on KS classifieds in the heat section.

i won't go into detail about the hellish experience matt graybeal put me thru,but if your looking for a herpstat thermostat i highly recommend the bean farm,they are a class act.have fun!

WoW! Another unhappy MG customer! :rockon:

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Originally Posted by twh

..............contact scott j. michaels (847/293-7087) ,he's a long time herper,sells flexwatt,lives in your back yard and plus he's a vet,you get to pick his brain when ordering.he has a ad on KS classifieds in the heat section.

i won't go into detail about the hellish experience matt graybeal put me thru,but if your looking for a herpstat thermostat i highly recommend the bean farm,they are a class act.have fun!

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How about straight from spyder robotics? :)

....good plan,i wasn't aware that you could buy direct from the mfg.,they are located in IL.

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Originally Posted by tmlowe5704

How about straight from spyder robotics? :)

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Dion is a superstar. You can't go wrong ordering directly from him. His turnaround time and customer service after the purchase is killer! :rockon:

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Originally Posted by twh

....good plan,i wasn't aware that you could buy direct from the mfg.,they are located in IL.

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I've ordered directly from Dion at Spyder Robotics...really fast.

There was a thread some time ago when someone ordered from him and posted all the tracking information...they got the tstat in less than 36 hours or something crazy like that.

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Originally Posted by elevatethis

I've ordered directly from Dion at Spyder Robotics...really fast.

There was a thread some time ago when someone ordered from him and posted all the tracking information...they got the tstat in less than 36 hours or something crazy like that.

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Here ya go:

http://www.ball-pythons.net/forums/s...47&postcount=8

Now lets get back to our regularly scheduled programming. Yes its a repeat and an episode that continues to get a ton of play. Matt and his continued poor customer service. However, don't look to find him answering any threads here. He hasnt been to this site in a while. I know I like the look of that gold Reptile Basics banner at the top of this site much better anyway!:carrot:

I too, unfortunately, had a bad experience with Matt a while back. It's sad because at the time, he was the best out there and people recomended him left and right. I wonder that if he just got too many orders to keep up! Who knows, but I won't be ordering from him again either :(

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Originally Posted by adizziedoll

I too, unfortunately, had a bad experience with Matt a while back. It's sad because at the time, he was the best out there and people recomended him left and right. I wonder that if he just got too many orders to keep up! Who knows, but I won't be ordering from him again either :(

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That is what he said happens. But he only talks of getting some help and as far as I know has never done anything.

Just have to chime in, I ordered both snakes and equipment from Matt at different times. Three orders total.
All of it went smoothly, all of it was shipped well, and in a timely manner. Matt was helpful, answered questions, and after the sale answered more phobic questions about setting up the thermostats.(I don't do well with some unfamilar technologies! LOL).
I'm not saying that all these people haven't had BAD experiances, but I had to weigh in on Matt's side since I've had THREE seperate GOOD experiances with him.
Wolfy

Sorry to hear so many have had problems with Matt. From my own personal experience with him, I have never had any problems whenever I have ordered from him and communication has always been good.

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Originally Posted by jglass38

I know I like the look of that gold Reptile Basics banner at the top of this site much better anyway!:carrot:

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Amen to That!

I have also ordered from Matt, and not had any problems. I have also ordered from Reptile Basics and Beanfarm, and also not had any problems. I am sorry to hear that others had have problems with Matt, and this now seems to be a recurring theme ..... :( Whether Matt "cares" about what is said on this forumn I don't know, but lets say I would rather deal with someone who others trust and addresses these issues instead of letting them linger on ....

Neil

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Originally Posted by aaajohnson

I have also ordered from Matt, and not had any problems. I have also ordered from Reptile Basics and Beanfarm, and also not had any problems. I am sorry to hear that others had have problems with Matt, and this now seems to be a recurring theme ..... :( Whether Matt "cares" about what is said on this forumn I don't know, but lets say I would rather deal with someone who others trust and addresses these issues instead of letting them linger on ....

Neil

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I think he does, just does not have the you know whats to step in here.

well i ordered a herpstat, a esu power console and 2 strips of fully wired flexwatt(a two foot piece and a three foot piece). when it finally came in, the box had the herpstat and esu but the flexwatt was in two, three foot pieces.


i contacted him through email(because he will never return a call), and he told me he would send me a four foot strip on wednesday. this was maybe four or more wednesdays ago and i never heard from him since. i called shortly after that and not to my surprise he never called back.

i went to him because he is on this forum and i thought that i would support the bp.net community rather than go to a supplier that would get my order right and have the time to deal with me...

anyways just thought i should finally post my feedback with mgreptiles.

thanks!

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Originally Posted by bigballs

i went to him because he is on this forum and i thought that i would support the bp.net community rather than go to a supplier that would get my order right and have the time to deal with me...


thanks!

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That was my reason for ordering from him

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Originally Posted by elevatethis

I've ordered directly from Dion at Spyder Robotics...really fast.

There was a thread some time ago when someone ordered from him and posted all the tracking information...they got the tstat in less than 36 hours or something crazy like that.

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I ordered T-Stats from Matt and was super impressed with the speed I recieved them. I ordered on a Friday and got the order at my door the next Tuesday.
That is FAST.

that is fast. that's what i was promised when i order P.A.M. but it didn't get here nearly that fast :(

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Cool, stuff like that can happen. Ive heard beanfarm is good, but I've never ordered.

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I've been ordering stuff from the beanfarm quite literally for decades and the one time I had a problem, it was fixed immediatly.

"Im going off the rails on a crazy train"

http://www.faunaclassifieds.com/foru...&postcount=294

wow.........

That is really enlightening.

I'd like to see what those who defend him have to say now.

wow :bolt:

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Originally Posted by bigballs

i went to him because he is on this forum and i thought that i would support the bp.net community rather than go to a supplier that would get my order right and have the time to deal with me...

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Originally Posted by tmlowe5704

That was my reason for ordering from him

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Just for the record...Matt Graybeal (justcage) is still a member of this site and welcome to post and participate whenever he wishes. But the business banners for MGReptiles that once ran are no longer a part of our advertising rotation.

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Originally Posted by JLC

Just for the record...Matt Graybeal (justcage) is still a member of this site and welcome to post and participate whenever he wishes. But the business banners for MGReptiles that once ran are no longer a part of our advertising rotation.

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I know, I have noticed this forum has been looking brighter!:D

http://www.faunaclassifieds.com/foru...0&page=61&pp=5

What the heck is going on? I've never had a problem with Matt. Always ships and everything is in order.

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Originally Posted by jim020cricket

http://www.faunaclassifieds.com/foru...0&page=61&pp=5

What the heck is going on? I've never had a problem with Matt. Always ships and everything is in order.

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Working in a position where I have to provide costs to retailers - this is a big NO NO. And a lesson for anyone who sells anything.

1. As the article says you cannot have ANY conversations with another seller about pricing
2. Worse than a conversation is an email trail
3. Worse than an email trail is having that email posted on a public website :colbert:

The FTC penelty is $1,000,000 per offense and 10 years in prison(for the person) and a $10,000,000 fine for the business. The government is VERY serious about this type of activity. Such that my company makes me go through mandatory legal training on this topic alone.

Tim, i guess we learned our lesson about thinking about others...

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Originally Posted by lord jackel

Working in a position where I have to provide costs to retailers - this is a big NO NO. And a lesson for anyone who sells anything.

1. As the article says you cannot have ANY conversations with another seller about pricing
2. Worse than a conversation is an email trail
3. Worse than an email trail is having that email posted on a public website :colbert:

The FTC penelty is $1,000,000 per offense and 10 years in prison(for the person) and a $10,000,000 fine for the business. The government is VERY serious about this type of activity. Such that my company makes me go through mandatory legal training on this topic alone.

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Thanks, I read through some of that BS and didn't make head or tails of what was going on. That thread is HUGE! I appreciate you narrowing it down for me.

Incidentally, Matt's claim is that he has NO current customer service issues. The threads at Fauna and here would prove that false. The customer service issues remain and in my opinion, Matt has ventured off the reservation. The bottom line is that if he had corrected the customer service issues over a year ago when they first started popping up, he would still have a reputation beyond reproach. Now he has resulted to insults, threats and general crazy behavior.

NOTE: Take my comments as you will. According to Matt, I will soon be served with legal papers. As much as I believe this to be false, I presume that his claim would include slander, libel or both. Its going to be a long, hard, expensive road for him to prove that my comments over the last year (all of which can be read here or on Fauna) have contributed to a loss of sales for MG Reptiles. Especially in light of his comments of the last couple of days in which he clearly states that his business is better than ever.

1/31/07 C0036758
I am making you all aware that I know of this thread. I cannot comment on any of the comments at this time but will in the near future. I was directed to this thread by 4 people that informed me that they cannot buy from our company as a direct result of this thread. I am demanding an immediate cease and disist of all communication on this forum. All futher communication should be directed to me personally via US certified mail.
Thank you for your time!
Matt Graybeal
DBA MG Reptiles
PO box 132
Peytona, WV 25154