ReptileBasics

I just want to write that since I've brought a few things at different times from Rich at reptilebasics.com that I am VERY happy with his customer service! He is super fast with getting back to emails and when he receives payment - your stuff goes out the NEXT day, if not later that day! The LONGEST I've ever had to wait for something to get to my house was a whole 4 days! Most of it came 2 days later. He sends you tracking info for it also and all of that good ol' stuff! He gets an A+ in my buyers book!!!

I hope to buy something from them in the future. Thanks for the feedback. It helps in my decision :)

Rich is a great guy and his customer service is EXCELLENT! I would buy from him again in a second.

I ordered a rack from Rich last Friday - It shipped that day, and I had it here this past Tuesday "1 day earlier than expected" - Fast service - I would definately do business again :rockon:

I ordered some heat tape at 11:30 last night and it shipped today already woohooo thats service!

( Shakes Head ) Darn, wish I would have known sooner

I buy all my heating supplies from Rich now - I get it when I need it - no delays, no excuses! :D

Rich is a great guy, and really practices great customer service! I wouldn't think to buy my heating/thermostat supplies from anywhere else!

Thanks for all of the kind words here. I do not get to spend as much time on forums as some of my competitors do and intentionally avoid posting in threads like this most of the time, but I do get to look around now and then and like what I see :) . Racks/cages have kept me pretty much swamped and as a byproduct we are selling more thermostats and other supplies than I would have ever expected. I have also been fortunate enough to meet many of you at shows which is always a pleasure. So why is it I owned/operated a retail store for 10+ years?? Business has been better than ever and I appreciate all of your support. Thanks again.......

Rich
www.reptilebasics.com

I too have ordered from Rich and recommend him highly. Both on his product line AND his after purchase support. He responds to all my emails and never seems to be rushed or bothered. A++++++++++++++

Never bought anything, but when I setup another rack up I'll think about reptilebasics. I really wanted to compliment him on the awesome male amarali boa he had for sale. Wish I would of seen it earlier.

I agree ... great place to get heating supplies ...

I had run into a small problem with an order ... it was around christmas time and of course I waited til the last minute to order ... order was delyaed a bit but Rich was patient with my exasperation. Even offered me a bit off my next order although the problem was the shipping company.

Since I'm in the customer service "biz" I expect great customer service ... and anyone that can keep me happy deserves a good word.

Bryan

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Originally Posted by Bdadawg

I had run into a small problem with an order ... it was around christmas time and of course I waited til the last minute to order ... order was delyaed a bit but Rich was patient with my exasperation.

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A delay during christmas time? Really???? ;)

Just want to add to the good things about Rich. Besides us sharing the same wonderful name he was able to ship me my product the next day! He was even kind enough to provide tracking information, with FED EX, that actually works! If you know anything about my past experiences you'll know why I'm so happy over these simple things. Now we're talking business. Thanks Rich

I just want to add my own A+ for Reptile Basics. We get all our heating supplies from him and have never had a single problem. Love the way he gets things sent quickly, too.

Thanks, Rich!

:sunny:

I had an urgent need for some heat tape/thermostats, after getting delays from several other sites, I called rich up and told him I needed this stuff asap, and he e-mailed me a tracking number within an hour or so, amazing service.

Just wanted to follow up and say my order got here on time, packaged all snug and delivered straight to my door by 10am. A+ vendor, def do business again.

I've got one of Rich's racks, built to withstand hurricanes, and holds temps to a T. Plus he has great customer service, and ships fast! Definitely would recommend his business to others.

-Jason

Thanks for the kind words guys. By the way, any of you attending the White Plains show in Nov.? Hope to see atleast a couple of you there.
Rich
www.reptilebasics.com

I have ordered from Rich before and he gets an A++++ on my book. I t was here in a matter of a few days. Great customer service and prices.


-Andre

Im also very happy with there service i got from them. Very fast shipping and a very nice guy to do business with.

I just placed another order yesterday with Reptile Basics. My order shipped out today and will be in my grubby hands on Saturday! Awesome customer service and fast shipping as usual. Thanks Rich!

I have purchased many items from ReptileBasics from snakes to thermostats, good guy. Smooth transactions.

Ordered some flexwatt from him and it was shipped 7 hours later

Once again... I did another smooth/easy transaction with Rich! I got some wired flexwatt for my soon to be made rack and he shipped it out this afternoon and it should be here on Tuesday. Once again.... this guy you can't go wrong with! A+++++++ customer service. I won't deal with anyone else when it comes to heating supplies.

I bought my Helix from Rich and got to sit back and relax as soon as I pressed the buy button. I never had to call for any information, he sent tracking information the same day and I got my order a couple days later!

ReptileBasics - GOOD GUYS

I ordered some heat tape and thermostats (finally!) last Friday, it was shipped out Monday, and it's scheduled to arrive TOMORROW! I was so surprised, seeing that I'm on the west coast and he's on the east. I will never hesitate to buy from him if I ever need anything else.

I called Rich about 5 times to ask him questions about Rancos, flexwatt and even his snakes for sale and he gave me a quick, honest answer every time. I just got my Ranco in today after ordering it Friday morning. MORE than happy to say Rich is an A++++++++++++++++++++ guy in the reptile business.

I have to concur w/ everyone concerning Rich RBI.
I ordered a Helix on Sat. and got a email first thing Mon am w/ the tracking info and should be del today.
Great customer service!!

Rich is the best as always! It was good to see him at White Plains and get a few minutes to hang out and BS with him.

i see a new banner ad on the forum! what's up Rich!
just ship everyone their flex and stats in less than a month and we're all good! :D


vaughn

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Originally Posted by kavmon

i see a new banner ad on the forum! what's up Rich!
just ship everyone their flex and stats in less than a month and we're all good! :D


vaughn

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Love the banner! Dead on with that one Vaughn!

Awesome & about time he got that on here!

Just like the rest nothing but good things to say. My Heat flex for a rack was delivered just today. Perfect on the specs and he even does the wiring for you. Great job and I will do business with him plenty more in the future.

Just got my stuff from Rich. Perfect transaction with great customer service and speedy shipping once again. Can't beat putting a order in on a Sunday night - having it shipped the next day and it arriving at your door on Wednesday!

Ordered a Helix this past Thursday, received it less than 24 hrs later on Friday!

Thanks Rich!

Haven't posted here yet--but I have to concur with everyone else :) I ordered a strip of pre-wired flexwatt and a pair of hemostats from him. Fast shipping, packaged well. 100% happy, and will do business again :D

Ordered rodent watering supplies and got them in 2 business days..(that includes a holiday weekend even!)


I look foward to doing much more business with them in the future!

Well you guys have me convinced, I am going to place an order with him now, I'll let you know how it goes.

BD1 - you will have a fast and super easy transaction.
If any doubt, do check this out:
http://www.faunaclassifieds.com/foru...earchid=517263

A LOT more people have given their words in on Rich & RB.

Ordered our 4th rack from Rich last night - Confirmation received,and once again spectacular service :rockon:

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Originally Posted by lillyorchid

BD1 - you will have a fast and super easy transaction.
If any doubt, do check this out:
http://www.faunaclassifieds.com/foru...earchid=517263

A LOT more people have given their words in on Rich & RB.

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Funny you mentioned that link, I was also reading that thread the other night and was pretty impressed. I ordered the big digital scale and a Helix Thermostat and according to the Fed Ex track, I should have it on the 24th. Amazing! Now I just need to buy more snakes to justify buying a rack from him.

Another perfect order from the guy who knows how to take care of his customers! I ordered a bunch of rodent watering supplies (thanks for carrying them now Rich!) on Monday. They shipped on Tuesday and I received them Thursday. It doesn't get much better than Reptile Basics!

I wouldn't buy my thermostats or heating supplies etc from anyone but Reptile Basics... slick, FAST service!

These guys know how to run a business.... :)

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Originally Posted by jglass38

Another perfect order from the guy who knows how to take care of his customers! I ordered a bunch of rodent watering supplies (thanks for carrying them now Rich!) on Monday. They shipped on Tuesday and I received them Thursday. It doesn't get much better than Reptile Basics!

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rich carrying watering supplies and having install instructions is a god send lol