Animal Plastics

I ordered my A10 Animal Plastics arboreal enclosure on November 8 2019 and it arrived today just shy of 6 months!, 26 weeks. My only real complaint is he charges your credit card at the time of order and I believe this is against his credit card agreement?

I don't even have the snake that is going in this enclosure so I ordered with plenty of time. I also had a couple of requests and he was able to accommodate them. He installed a heat panel, a screen, and 2 LED light strips. I wanted 2 because I like to have 1 I can turn on at any time if I want or need to see inside the enclosure and the other one controlled by the herpstat.

He does nice work and packages very well. Out of all the options he is a great deal if you are not in a rush, I wasn't. I built my Boa a large enclosure because I could build a decent large enclosure for less than he would charge after shipping is included. Just my honest opinion.

I have bought 6 APs and have two on order. I never HAD TO pay in full in advance. They let ME decide on an agreeable deposit and decide if I want to make payments or pay in full when they are to be shipped.

They are extremely EASY to work with.

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Originally Posted by Reinz

I have bought 6 APs and have two on order. I never HAD TO pay in full in advance. They let ME decide on an agreeable deposit and decide if I want to make payments or pay in full when they are to be shipped.

They are extremely EASY to work with.

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Thank you for this! I had no idea. That definitely changes my future plans.

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Originally Posted by Alien

I ordered my A10 Animal Plastics arboreal enclosure on November 8 2019 and it arrived today just shy of 6 months!, 26 weeks. My only real complaint is he charges your credit card at the time of order and I believe this is against his credit card agreement?

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I don't have my merchant processor agreement in front of me but I believe that I have 30 days to ship product or start providing service from the date the card is charged unless the customer agrees to a longer timeframe. I would read their TOS and see if there's any verbiage about delivery dates.

I've never had to pay in full in advance for my AP cages either. I typically pay half the balance when I place the order and the remainder when the items are ready to ship. That seems pretty fair to me. Other than the long wait times I have nothing bad to say about AP products or customer service.

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Originally Posted by Alien

[LEFT][COLOR=#222222][FONT=Tahoma]I ordered my A10 Animal Plastics arboreal enclosure on November 8 2019 and it arrived today just shy of 6 months!, 26 weeks.

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Let me guess... They somehow managed to misplace/misfile/lose the paper copy of your order so it did not make it back into the shop?

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Originally Posted by asplundii

Let me guess... They somehow managed to misplace/misfile/lose the paper copy of your order so it did not make it back into the shop?

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My guess is it had something to do with them being a smaller, family run business with hundreds, if not thousands, of orders placed ahead of this one...


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I will preface this by saying that I have been an AP fanboy since I was in High School, and decided a long, long time ago, that if I ever wanted to do this for real, that I'd be outfitting my facility with their stuff.

There is another thread where you can see my lead-times on the stuff that I ordered, I could go back and look at history too, but everything has been within what they quoted me at the time I placed the order. I spoke with them last week and was told they are at the tail end of their moved and are currently in the process of moving out of their older, smaller facility and into their new, larger facility and getting both CNCs running full time. This will lessen their lead times. I was also told 17 to 18 weeks currently for any orders being placed. I ordered anyways.

I currently have:

(1) 375 6 high
(1) 330 6 high
(2) 570 10 high

The only thing I didn't purchase from them was my incubator. I did this mainly out of need, but also out of respect of the opinions of a couple people on this forum and have a Hot Box Incubator (I love it too).

I just order a new rack for QT (375 4 high) and a rack for a friend too (570 5 high). But, what they've allowed me to do in the past is to get a smaller part of my order going and add to it as I can. I've never asked about a partial and then full payment before, but I'm sure they'd let me do that too. They're a great company.

I plan on ordering another 570 at the end of May, maybe two of them just to be safe on being able to keep hold backs. I REALLY need to make an update post for everything going on in my world snake wise.

2c and worth the paper it's written on.

Best,

Paul

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Originally Posted by jmcrook

My guess is it had something to do with them being a smaller, family run business with hundreds, if not thousands, of orders placed ahead of this one...


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Sounds like it's time for an upgrade then.

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Originally Posted by wnateg

Sounds like it's time for an upgrade then.

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https://apcages.com/blogs/news


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I've always been charged in full at the time of order (I place orders via website). Never bothered me though but I've never seen an option for deposit. I'm sure Ali would work with me though, she's always super nice if I have to call for an order update. Last order shipped with my bf's dad's order and she refunded some of the shipping without having to be asked.

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Originally Posted by jmcrook

https://apcages.com/blogs/news


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Yea, I heard about that second CNC many months ago.

I got charged the full amount when I ordered about a month ago. I'm totally fine with that.

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Originally Posted by RickyNY

I got charged the full amount when I ordered about a month ago. I'm totally fine with that.

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$4-500 for six months is a bit much and if somone complained they "might" have issues with the credit card companies? I am not complaining nor making any calls. Even with the long wait I said this was my only issue. I am happy with the build quality and price.