FedEx frustrations!

Hello all. So today I was supposed to receive me little buddy and all was well. The plane left Memphis arrived at lax at 8is this morning due for delivery at 10:30. So 12 o'clock come and I get nervous because he has not arrived. I call FedEx and they say it's been a delay they will call me back and let me know when it's on it's way to my city. I live about an hour and a half away from lax so I figured I'll give it time. FedEx called me back 30 mins later and said the truck is in route for my city and they will have the local FedEx hub call me with an arrival time. Now I'm excited it's finally happening. Three hours past and still nothing. I called back to check on everything and was told the shipment will not make it today it's still in Los Angeles. Talk about bad customer service, they told me it was on its way just to find out it never left. I hope all is well with my lil guy I'm so mad it's crazy. I asked can I drive down and pick him up my self and was told no. Smh it's a bad day.

I had problems with my little beardie, Harley from FedEx too. I was waiting up stairs watching TV so I could hear the door knock or doorbell. Nothing by 10:30 am but I do hear a delivery truck drive off. So I run downstairs, open my door and there is one of those FedEx you weren't home slips on my door. I called the local FedEx hub and asked told the gal that I was home and the driver never knocked etc. She said nothing she can do and I would have to wait until 6:30pm to pick her up from the hub. I told her to use the radio or cell phone and call the driver and have him turn around as he couldn't be more than a few blocks from me. She said they cant get a hold of the drivers. I said BS. So basically I told her she was a idiot as I know all delivery companies have some way to reach their drivers. Anyways I told her I wanted to talk to her supervisor. She said she couldn't get a hold of him either. That's when I lost it. I ended up just going off on her which wasn't very professional from my point but I had enough of her worthlessness. I told her she better find her bosses number and have him call me asap and then I hung up. Well in about 5 mins, I got a call from the supervisor telling me that the driver was on his way back and would there in a few mins. I stood outside my house on the porch and waited for him. Sure enough, he was back in a about 5 mins with box in hand. That's my only bad experience with FedEx. Well except when the corner of 2/3 of my tops for my AP were cracked and AP had to replace them but that's another story haha. And to shine a bright light on this, here is a picture of Harley at almost 4 years old!!
https://ball-pythons.net/forums/cach...7ed4c5c3_b.jpg

And good luck on your little guy. Delivery day is a mixed blessing. Awesome when it goes good, a complete nightmare when it goes bad. :(

Yes this is crazy. It was supposed to be here at 10:30 now I have to wait till tomorrow. I'm so scared he might be harmed I told them I'll pick him up my self at 9. That's the earliest they will let me. Don't want to wait till the bring him it's been long enough.

When my super dwarf retic was being shipped to me I had issues too. Was watching my tracking updates every two minutes, saw that the package had reached my city... then nothing by 10:30am. Noonish comes around and I have an update that my package is in Washington state... I live in Missouri! Had the shipper track the package down as I was at work and some dingus at my FedEx hub read a label wrong somewhere and sent my poor snake halfway back across the country in the middle of winter. Finally got her the next day. The driver didn't even knock on the door, was going to leave the package outside on my door step, disregarded all statements in the package to keep it warm and upright, left it on its side and it was 40 degrees outside. Needless to say I was pissed. My three week old hatchling was freezing cold, not moving, basically looked dead on arrival. Once she was in my hands for a few minutes her tongue started to flick and she began to slowly move around. Only time I've ever had an animal shipped to me and it was not a good first experience. Anyway, that snake just turned one year old today and is doing great. hApPiE bUrPhDaEy, Phyllis!
https://uploads.tapatalk-cdn.com/201...37ede4e610.jpg


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I was much more fortunate then you today (pics coming), but I feel you pain. Hope for the best! Sauzo, they all have radios, trust me. Had my fair share of no one knocking. Get to know the supervisors name 😉. Helps that I know the ins and outs of being a driver, no telling me what's possible and what's not. 😂

Thanks guys I'm more worried for the snake .. I know I will not get any sleep tonight lol

I'm sure the critter will be fine. They're better equipped to withstand cooler temps for a bit than excessive temps. How far is it traveling and what is the weather like where you are?


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Originally Posted by Sonny1318

I was much more fortunate then you today (pics coming), but I feel you pain. Hope for the best! Sauzo, they all have radios, trust me. Had my fair share of no one knocking. Get to know the supervisors name 😉. Helps that I know the ins and outs of being a driver, no telling me what's possible and what's not. 😂

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Oh I know they all have radios lol. I was a auto mechanic so I dealt with lots of different delivery drivers be it local parts shops or nationwide delivery for some of the more exotic stuff. That's why I lost it with the FedEx gal when she told me they couldn't get a hold of their drivers and especially her supervisor.

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Originally Posted by Deu2e

Yes this is crazy. It was supposed to be here at 10:30 now I have to wait till tomorrow. I'm so scared he might be harmed I told them I'll pick him up my self at 9. That's the earliest they will let me. Don't want to wait till the bring him it's been long enough.

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Same here. I always get worried since I've seen how some of those FedEx guys handle stuff....much more careless than I'd like to see. And for sure, if you can get to the hub, go there instead of waiting that extra day. My hubs allow pick ups after 6:30pm.

i'm 1 for 2 with bad FedEx experiences, but nowhere near your situation: snake delivery day, package not delayed (1030am) and en route, i took the morning off from work to wait and sign for my package since signature was required.
11am passes, and nothing. then my phone buzzes and i see the delivery notification. WHAT?! i read it over: "Delivered. No Signature Required." WHAT!!! i run to the door to look and there's her little box on my porch, set on the ground and it's 40°, no doorbell, no knocks, "LIVE HARMLESS REPTILE" clearly written on the box. unbelievable. thankfully she was a-OK.
i was just floored at the capability of FedEx to screw almost everything up besides delivering her on time.
i feel for you, but i'm sure he'll be okay. stay up their butts, tho! i'd make sure they knew my name and phone number by now.

It's traveling about an hour north of Los Angeles. The weather is around 66 degrees where I am, and it's around 60 degrees at lax airport

Yes I gave them a hard time. I just was concerned about the lil guy. I was told he was in the truck to the hub station so I was nervous because it get hot in the trucks plus his heat inside the box. But I'm taking your advice he will be o.k. Thanks a lot for the support

Iv'e never sweated bullets over fed ex snakes but I sure have stressed waiting for uber expensive guitars. Know the feeling.

Lol yea it's my first snake ever, guess I'm thinking too much :taz:

Fedex delays happen, I have 3 delays this past season over 2 months time, each time the snake was delivered a day later, the key is if you have shipper that knows what they are doing the animal will be fine.

And it is also best that you do not step in but rather let the breeder do the talking with Fedex and than get back to you.

This thread makes me nervous because like you, I'll be receiving my first snake ever in exactly a week. I'm really hoping that everything goes well. You'll have to post pictures tomorrow when you bring your new pet home!

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Originally Posted by Deu2e

Lol yea it's my first snake ever, guess I'm thinking too much :taz:

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Na man. It's a huge deal. I get it. I've only bought one snake online. I was def nervous. I'm sure he will arrive safe and sound.

Yea I'm just excited and nervous all at the same time. I contacted the breeder via email but I am on the west coast and he usually email me back the next day, so I just contacted them my self. The only reason I contacted FedEx was because I had my alerts set to my email on delivery. When I seen it was not delivered I called. I mean the snake is not cheap well for my first one it's kind of expensive lol I'm still working the payment off with the wife :snake:

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Originally Posted by Deu2e

Yea I'm just excited and nervous all at the same time. I contacted the breeder via email but I am on the west coast and he usually email me back the next day, so I just contacted them my self. The only reason I contacted FedEx was because I had my alerts set to my email on delivery. When I seen it was not delivered I called. I mean the snake is not cheap well for my first one it's kind of expensive lol I'm still working the payment off with the wife :snake:

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Really the breeder should have been on the top of things and know that there was a delivery issue and be pro-active. I usually know there is an issue before my customers and contact them right away.

Breeders should track their packages because until the animal is safe and sound and delivered that is their responsibility.

Yes I agree with you all the way. He is a well known breeder matter fact i actually found out about him from this site. I can't blame him for not knowing, but I'm not a breeder so I don't know the in and outs of how they operate once the snake ships out. But thank you a lot on your in put, I just feel like if I never contacted them and he did not contact me I would of been way more stressed lol.

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Originally Posted by Deborah

Really the breeder should have been on the top of things and know that there was a delivery issue and be pro-active. I usually know there is an issue before my customers and contact them right away.

Breeders should track their packages because until the animal is safe and sound and delivered that is their responsibility.

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I'm really happy that I decided to go with you for my last purchase. I don't think everyone looks at it that way.

http://cloud.tapatalk.com/s/58a4a575...15_102948.jpg?

he is here safe and healthy, a little cold but he is safe

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Sweet!

beautiful!

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Originally Posted by Kira

This thread makes me nervous because like you, I'll be receiving my first snake ever in exactly a week. I'm really hoping that everything goes well. You'll have to post pictures tomorrow when you bring your new pet home!

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If you have a local Fed-ex facility it works best in my opinion especially if you are free to go pick it up at the local Fed-ex site. That way you take the driver out of the occasion. And you can often pick up your reptile up earlier in the day. And like was stated earlier let the Shipper (Breeder) know of any problems you encounter and let them handle it and get back to you. That is what I did (picked up at the local Fed-ex site) when I got my snake from Reptiles by Mack. They and Fed-ex did a great job.

yes like stated above. i even offered to drive to lax to pick him up. buy i guess the freight was not off loaded yet. so i just picked him up my self first thing this morning and cut the driver out the way

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Quote:

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Originally Posted by Kira

This thread makes me nervous because like you, I'll be receiving my first snake ever in exactly a week. I'm really hoping that everything goes well. You'll have to post pictures tomorrow when you bring your new pet home!

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If you are working with a reputable breeder/dealer, you have a solid first step. If that breeder is shipping with ShipYourReptiles, you should let OUR STAFF handle any delays or issues for you. We work with a much higher level of account servicing than what you can access on your own with 1-800-FedEx. We are always happy to help!

And to put it all in perspective, at SYR we ship 1500 live reptile packages each week. Delays and exceptions/issues are typically less than 3% of packages. FedEx does an outstanding job overall, and it's a safe and responsible way to transport reptiles.

Delays can happen, but don't let it get you balled up and stressed out, in most instances, it is smooth and easy!

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Originally Posted by Robyn@SYR

Delays can happen, but don't let it get you balled up and stressed out, in most instances, it is smooth and easy!

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Yes, and do not go "off feed" either ;)

@ballpythonsrock2

That's a good idea! Thanks for the tip. How is your snake doing? Reptiles by Mack was one of the websites that I was considering. I'd like to know if they have quality, healthy BPs!

@Robyn@SYR

I ordered my ball python from BHB Reptiles. I looked them up on the Fauna Classifeds BOI and they seem to have a really good reputation. They have been really nice to deal with. They even let me push the shipping a bit since my UTH and thermometer don't arrive until Friday. I explained that I want the whole enclosure setup with the right temps/humidity before the snake arrives so they agreed to ship her out on Monday :) I'm not sure which company they use to ship their reptiles. I'm just a bit nervous because it's my very first snake so I want everything to go smoothly. I would have picked her up directly from BHB but they are in Michigan and I'm in Oregon...Thanks for all the info! Your company really sounds great~ I'm also worried about someone potentially being too rough with the package and just leaving it on my doorstep without knocking.

@zina10

LOL I would only go off feed if you try to offer me a rodent! I'm more of a pizza person ;D

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Originally Posted by Kira

@ballpythonsrock2

That's a good idea! Thanks for the tip. How is your snake doing? Reptiles by Mack was one of the websites that I was considering. I'd like to know if they have quality, healthy BPs!

@Robyn@SYR

I ordered my ball python from BHB Reptiles. I looked them up on the Fauna Classifeds BOI and they seem to have a really good reputation. They have been really nice to deal with. They even let me push the shipping a bit since my UTH and thermometer don't arrive until Friday. I explained that I want the whole enclosure setup with the right temps/humidity before the snake arrives so they agreed to ship her out on Monday :) I'm not sure which company they use to ship their reptiles. I'm just a bit nervous because it's my very first snake so I want everything to go smoothly. I would have picked her up directly from BHB but they are in Michigan and I'm in Oregon...Thanks for all the info! Your company really sounds great~ I'm also worried about someone potentially being too rough with the package and just leaving it on my doorstep without knocking.

@zina10

LOL I would only go off feed if you try to offer me a rodent! I'm more of a pizza person ;D

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I wonder if BHB would contact fedex for a customer. Not saying anything bad about them but Brian and Lori are busy 24/7 so I imagine tracking every animal they send out would be a monumental task. Then again Brian is perpetually moving so I bet he would get it done lol.

BHB ships with FedEx directly, and they should provide you great service and communication in case of any delays or issues.

Proper packaging is what protects the animals from any harm or damage during shipping. Reptiles do very well in shipping, that's what makes the entire industry possible, and why you can't just ship dogs or cats using Overnight service, because they don't handle the shipping in the same way.

As for leaving it on your doorstep with no knock or signature, that is standard procedure. Unless your package is booked with Delivery Confirmation ("signature required", which is an additional charge) then the driver may leave the package without a signature or human being in what they consider to be a "safe place". That could be directly on your doormat, behind a plant, or under a deck chair. IF they encounter a live human, they will get a signature, but they aren't required to get a signature unless Del Conf has been specifically paid for.

It is your responsibility to be anticipating the eminent arrival of your package. Check to confirm the Guaranteed Time of delivery. Most addresses is 10:30am, but some are noon, and some rural addresses are 4:30pm. Watch your tracking and if you see it updated as "delivered", go to the door and look for your package.

It's exciting to receive your first (or hundredth) new reptile by overnight shipping!