Terrible news regarding our new arrival female yearling chacoan

After a long anticipation for our new arrival, she unfortunately didn't survive the journey to her new home.


I'm not sure what happened, but once we opened the box and brought her out of her bag she was deceased. She was still very warm but I'm thinking she may have suffocated. I feel awful for her and what she must have endured during shipping. :(:tears:


Everyone is quite upset.


What was suppose to be a very happy day turned into a somber one. :-(


Bobbi Murphy

I'm so sorry. :( I really hope the seller makes this right for you.

:(


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That sucks. Sorry for the loss hope tge seller makes it rite. Was it a big name breeder/seller or a small time breeder?

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I'm so sorry for your loss :( sending lots of comfort and hugs.❤️


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Originally Posted by bigt0006

That sucks. Sorry for the loss hope tge seller makes it rite. Was it a big name breeder/seller or a small time breeder?

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It was a reputable breeder. Although I had problems with customer service initially, we seemed to work that out prior to shipping and all seemed well.

It's just a truly unfortunate incident. I'm hoping for another tegu but I'm leery of having one shipped to us. I wouldn't want the same outcome to another little gal.

:tears:

Thats terrible, I'm sorry to hear that, I was looking forward to seeing pics of the little guy...what are they going to do to remedy the situation?

Oh no! I'm so sorry. I remember you had some customer service issues and were hoping it would all be worth it when you got your new girl. I'm so sorry it turned out like this :( I would like to know what they are doing to remedy the situation too.

I am so sorry you are going through this.
Sounds like a terrible experience. Sounds like overheating?

I highly recommend you take photo and video documentation of the animal as evidence.

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Originally Posted by Monkey girl

It was a reputable breeder. Although I had problems with customer service initially, we seemed to work that out prior to shipping and all seemed well.

It's just a truly unfortunate incident. I'm hoping for another tegu but I'm leery of having one shipped to us. I wouldn't want the same outcome to another little gal.

:tears:

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Originally Posted by Monkey girl

After a long anticipation for our new arrival, she unfortunately didn't survive the journey to her new home.


I'm not sure what happened, but once we opened the box and brought her out of her bag she was deceased. She was still very warm but I'm thinking she may have suffocated. I feel awful for her and what she must have endured during shipping. :(:tears:


Everyone is quite upset.


What was suppose to be a very happy day turned into a somber one. :-(


Bobbi Murphy

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I am really sorry it's always unfortunate when loosing an animal, sounds to me from your description that she overheated, animal being shipped should not be very warm, heat packs are meant to prevent the shipping box from getting cold, but are not supposed to make it a hot box.

If shipped properly with a heat pack designed to ship reptiles and not a hand warmer, it may have malfunctioned and the chances of this happening again would be slim.

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Originally Posted by jclaiborne

Thats terrible, I'm sorry to hear that, I was looking forward to seeing pics of the little guy...what are they going to do to remedy the situation?

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:tears: Not sure what the intent will be to remedy the situation. I will know more on Saturday.

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Originally Posted by Shera

Oh no! I'm so sorry. I remember you had some customer service issues and were hoping it would all be worth it when you got your new girl. I'm so sorry it turned out like this :( I would like to know what they are doing to remedy the situation too.

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will keep you posted. Saturday I will have more answers.

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Originally Posted by satomi325

I am so sorry you are going through this.
Sounds like a terrible experience.

I highly recommend you take photo and video documentation of the animal as evidence.

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i did. I video taped the entire process from receiving the box, to opening, to unpacking the box and then taking the tegu out of her bag and finding her deceased. So, there should be no confusion on the events.

This saddens my heart so much big hugs to you and your Family:tears:

:tears::tears:

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Originally Posted by AlexisFitzy

I'm so sorry for your loss :( sending lots of comfort and hugs.❤️


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thank you. I just feel really bad about the tegu :tears:

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Originally Posted by Lady mkrj58

This saddens my heart so much big hugs to you and your Family:tears:

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Thank you :(

That really sucks, sorry.

I'm sorry that happened to you.:(

Well, it looks like our breeder will be replacing the tegu at no cost. I will find out what is available and make my choice tomorrow. We get to do this all over again on Thursday (hopefully with much better results). Looks like the shipping company instructed our breeder to use 2 heating packs instead of one and the poor chacoan overheated and died. Tragic. :tears:

I'm hoping everything will be fine on Thursday. I'm keeping my fingers crossed and hopefully we will be chacoan owners on Thursday. :rolleyes:

I'm very sorry that you've had to go through this. It really is such a shame, but I'm sure everything will go well this time around!

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Originally Posted by Monkey girl

Well, it looks like our breeder will be replacing the tegu at no cost. I will find out what is available and make my choice tomorrow. We get to do this all over again on Thursday (hopefully with much better results). Looks like the shipping company instructed our breeder to use 2 heating packs instead of one and the poor chacoan overheated and died. Tragic. :tears:

I'm hoping everything will be fine on Thursday. I'm keeping my fingers crossed and hopefully we will be chacoan owners on Thursday. :rolleyes:

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Yeah, they take cooler temps much better than hotter. I don't even bring my boy in until we start getting temps close to freezing. Even then I could probably leave him out but I like Boon wintering where I can keep an eye on him. Good luck this time around, can't wait to see the little one!