Herpstat 2 Redline Opinions?

Anyone using Herpstat products from spyder robotics. Are these good units? Anyone ever had to deal with customer service or have any problems with theirs?

I love mine so far. No problems at all.


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Great products, and great customer service. If you ever have an issue all you have to do is call/email spider robotics and they will get it sorted for you.

Just became apart of the Herpstat family and I love them. They work perfectly and I doubt I'll ever have any problems with it. Definitely invest in one.


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Now with the Herpstat 2, I can control 1 RHP and 1 UTH correct?

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Originally Posted by Borgy76

Now with the Herpstat 2, I can control 1 RHP and 1 UTH correct?

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Yes a herpstat 2 can control 2 separate heat sources.

love my herpstats. only brand i'll buy now. :gj:

Sweet! Gonna order one up tomorrow.

Herpstat lover here. :)

I am the very proud owner of ( 4 ) herpstat 4 units. They power each of my triple stack units flawlessly. I have never had even a small problem with any of my units. I have had the distinct pleasure of talking to George Knaack several times and have to say he is a very knowledgeable man. We as reptile owners risk our animals lives on thermostats and for me this is the only brand that I trust enough to stake my animals safety on. Two products I cant say enough good about, thats Herpstats and radiant heat panels from Pro products. A winning team.

I have one and it has worked flawlessly for about 6 mos.

Rob

Great customer support and great products. I only have the one Herpstat 1 Redline but it works like a charm.

I have had Herpstats for years, purchased new and used. They have worked flawlessly and I have always received prompt and professional customer service.

I recently had a problem with one of the original Herpstats that I purchased from someone that had purchased it used, etc.; several times removed from the company. The unit, which had been working fine for over a year that I had it, suddenly shut off for no reason. I unplugged it and tried it again and it did the same thing which is very unusual. I sent an email to Spyder Robotics to find out if there was anything I had done wrong or if there was anything I could do to get it working again. This was not a complaint, just a question, and I was not looking for anything from the company because it was an older unit.

Dion Brewington, the owner of Spyder Robotics, answered my email and said this was very unusual and he offered to look at the unit, no charge. I shipped it to him (around $4) and waited a few days. He sent me an email saying it was fixed and on it's way back to me. He paid the shipping, repaired a faulty rectifier and modified the circuit board so that I could use the original style temperature probe and also the new style probe. FREE!

Blew me away. I have always loved Herpstats for their quality but now I will not use any other thermostat. I have several with one running continuously for close to 8 years without issue. Can't recommend them enough. You will love it.

Thanks for the feedback guys, got my H2 redline ordered today.