Big Apple

I know you've all heard of them. But I wanted to say that I'm very impressed with their customer service. I just placed an order there for equipment for my new beardie home...and one of the light fixtures I ordered was out of stock. It had said so on the website, but that they would be getting it in tomorrow.

Within minutes of placing the order, they called me at home to let me know that there was a problem with their supplier and it would be longer before they got that fixture in. He upgraded me to the next size (which I find out is more appropriate for my tank size anyhow) but charges me the same lower price that I would have paid for the smaller fixture.

This isn't the first time I've been impressed with their business. Just wanted to share.

All I've heard about them is good news, they appear to be nothing but top notch.

Awesome! Thats great to have a good company we reptile loves can rely on isnt it? Maybe I'll order from them sometime:)

Yep - snakes have wolfed down all the f/t mice we got from em - arrived well frozen, nicely packed and included some dry ice to wow the kids with. A couple of bags of frozen mice is the perfect item for horrifying your vegan friends, too.

I ordered a couple thermostats from them, and I was very pleased with the whole transaction. They know how to treat their customers.

Jennifer

AND...they shipped it out today! Even though I placed my order way past their normal same-day shipping deadline. Yup...good folks to work with! Tell 'em I said so! LOL

Glad to hear that they seem to be a company that's not just bearable but worth supporting! :)

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Originally Posted by Smulkin

Yep - snakes have wolfed down all the f/t mice we got from em - arrived well frozen, nicely packed and included some dry ice to wow the kids with. A couple of bags of frozen mice is the perfect item for horrifying your vegan friends, too.

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Well, when you still had vegan friends, that is. :twisted:

No escape for relatives!

MUWHAHAHA

Ha ha ha. Guess that's one way to keep vegans around to torture. :)

Marla, the vegan is the brother I referred to in another post today (yes, tatoo sleeved, death-metal-loving vegan). So he's not only frightened by our snakes but disgusted by their food as well. HEHEHE. Funny though, he still comes over every time he needs something (which is about 5 times a week).

Big Apple called me as well within minutes after placing the order for our mousicles to let me know exactly how much shipping would be. I ended up in a 10 minute conversation with the guy about why frozen mice are so much better for the snakes. The guy really seemed to know what he was talking about too. Wouldn't be surprised he if kept a few herps himself. Definitely an excellent company to deal with.

Smynx, I have a feeling your family tree is pretty colorful. :)

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Originally Posted by Marla

Smynx, I have a feeling your family tree is pretty colorful. :)

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Italian-Catholics on one side, WASPs on the other. Throw in a mother who waited until she was 38 to rebel against her strict Catholic upbringing (in a big way), and you do the math. We're all a little nuts in our own way.

LOL. I'll bet family reunions are as much fun as a barrel full of monkeys. :) Of course, my family is nuts, too.

How does one heat the cage? I am thinking about getting one of these, but I cannot see a top view of the cage and I don't know how to heat it, or if I can accomidate my waterfall with its top (the wire has to get out somehow)

I ordered a Snake hook from them and it got here quick! I really like their service.