Aweful Shipping from pro-products.

I ordered Provent-a-Mite from http://www.pro-products.com/ the order was shipped on September 29th. It is now October 31st and I have yet to receive my order. This is absolutely ridiculous. I have contacted them by email 3 times now and although they have replied quickly, they have been of no use. I even contacted USPS and was told that they do not track the packages and have no idea where my order is. This is the only information I received about the shipping.

First-Class Mail International Processed through USPS Sort Facility September 30, 2011, 9:52 am JAMAICA, NY 11430 International Letter

Acceptance September 29, 2011, 4:40 pm MAHOPAC FALLS, NY 10542

I find this outrageous.

I would like to know if anyone knows of somewhere in Canada I can order this product from, I was in need of it when I ordered it and am in even more need of it now as my little buddy has had to deal with the mites since then. I clean his enclosure out completely everyday, wiping it down with a water/bleach solution, including his hides and everything and replacing all substrate. He is doing a good job of drowning them on his own as well, but I hate knowing he has to deal with them.
So please if anyone knows where to order this product from within Canada, or even someone in Canada who has some on hand and would like to sell it to me I would be very grateful, name your price and let me know what the shipping will be. I will never order anything from the States again. Every time I do it is a hassle.
Feel free to PM me or post here in the thread if you are able to help me out.
Thanks in advance for any and all help.

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Originally Posted by Jaxx

I ordered Provent-a-Mite from http://www.pro-products.com/ the order was shipped on September 29th. It is now October 31st and I have yet to receive my order. This is absolutely ridiculous. I have contacted them by email 3 times now and although they have replied quickly, they have been of no use. I even contacted USPS and was told that they do not track the packages and have no idea where my order is. This is the only information I received about the shipping.

First-Class Mail International Processed through USPS Sort Facility September 30, 2011, 9:52 am JAMAICA, NY 11430 International Letter

Acceptance September 29, 2011, 4:40 pm MAHOPAC FALLS, NY 10542

I find this outrageous.

I would like to know if anyone knows of somewhere in Canada I can order this product from, I was in need of it when I ordered it and am in even more need of it now as my little buddy has had to deal with the mites since then. I clean his enclosure out completely everyday, wiping it down with a water/bleach solution, including his hides and everything and replacing all substrate. He is doing a good job of drowning them on his own as well, but I hate knowing he has to deal with them.
So please if anyone knows where to order this product from within Canada, or even someone in Canada who has some on hand and would like to sell it to me I would be very grateful, name your price and let me know what the shipping will be. I will never order anything from the States again. Every time I do it is a hassle.
Feel free to PM me or post here in the thread if you are able to help me out.
Thanks in advance for any and all help.

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Shoot me a PM. Do you have an REI in your area?

Just wanted to update this and say that I finally got my package on Friday Nov.25
I guess better late then never, atleast I will have it on hand if ever I have a use for it again. The mite problem has already been taken care of using other methods provided by fellow members. Thanks guys.

International shipping can take 1-4 weeks on the minimum. Since Customs do their own thing they can randomly do checks and screens.

The can was probably detected and investigated on what it was before they released it.

Did the package look like it was opeend and resealed at all. I have stuff from Japan be inspected that took 8 weeks to arrive.

No, package was not opened. And it was shipped out on Sept 29 and arrived on Nov 25. The contents were clearly marked on the packaging as well.

Customs could of did a random check, inspection on it and it got held up.

Ive received stuff like i said from Japan 1week fastest and 8 weeks the slowest. Just depends what time of year.

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Originally Posted by RichsBallPythons

International shipping can take 1-4 weeks on the minimum. Since Customs do their own thing they can randomly do checks and screens.

The can was probably detected and investigated on what it was before they released it.

Did the package look like it was opeend and resealed at all. I have stuff from Japan be inspected that took 8 weeks to arrive.

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This is being implied for both you and the OP. USPS is horrible..... I've had the misfortune of having to use them 3 times, twice I NEVER received the package and another time I payed from next day shipping and didnt receive my package for over a month. :/ I understand what you meant though, (I have a few friends in Canada who hate buying from the states) if the opinion is available always use Fedex. What happened to you is beyond horrible and this kind of stuff should NEVER happen...

It always happens even if using Fedex. As once it leaves the States it changes hands and each country does their methods differently.

I would understand if this took that long from Japan, not from NY though. Either way, I have it now and will never order from them again.

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Originally Posted by Jaxx

I would understand if this took that long from Japan, not from NY though. Either way, I have it now and will never order from them again.

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Wow going overboard are you. Its not Pro Products Fault it took this long to arrive, it was CUSTOMS FAULT and your countries/city.state shipping method that delayed it NOT PRO PRODUCTS.

You could order again and it would arrive in the normal manner. Just express you want USPS Priority mail which is 13.95 International and takes 5-14 days rather the 2-4 weeks it normally takes.

Not going overboard at all, all I said is I would never order from them again, I gave no blame. I have found a place in Canada to get the product so no need to deal with customs anymore.

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Originally Posted by Skiploder

Shoot me a PM. Do you have an REI in your area?

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what's at REI?

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Originally Posted by RichsBallPythons

It always happens even if using Fedex. As once it leaves the States it changes hands and each country does their methods differently.

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I know that it changes hands, and to be honest I try to only buy stuff in the states, seeing as how I am in the states. My point was to say every experience I have had with USPS was horrible. :P trust me, I understand completely about the customs delaying packages.

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Originally Posted by Jaxx

I gave no blame.

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Really? How about the title of this thread?

I've never had an issue with ordering things from pro products. I got my package right away and they responded to all my email questions right away. If it was shipped on September 29th they did their part to get the package to you as quickly as possible, I don't know how you can blame them for how long it takes to ship a product across the border. Canada isn't exactly a country that just lets things right in without question. I took a trip to Canada and we sat in customs for 2 hours while they searched EVERYTHING. They absolutely tore apart the car and of course our bags. Then when we drove back into the states the guy looked at us, said "you guys all American? Didn't bring any extras back with you? Alright welcome back!" I would suspect that the package was held up and checked out. If you want things right away I suggest you order things from your country. Any package that has to cross a border should be expected late.

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Originally Posted by Reakt20

what's at REI?

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Its a Outdoor Equipment Store. Hiking, Camping, Bicycling, Clothing and supplies ETC Store

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Originally Posted by RestlessRobie

Its a Outdoor Equipment Store. Hiking, Camping, Bicycling, Clothing and supplies ETC Store

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I think most people are familiar with what REI is known to sell. whatever Craig was inquiring after either had nothing to do with the outdoor outlet or there was an implicit connection that was not addressed publicly in this thread. either way skiploder is not given to superfluous posts.

I know what REI is, I'm just trying to find out what's up..

The titel of the thread was before the product arrived. just saying. I try not to buy from the USA due to delays in shipping some companies are very good at having all the correct paper work done and shipped some not. I can't speak for pro products but Permethrin is controlled chemical (carcenogen) and often gets seized at the border. Especially if the lable is not correct for Canadian standards, just like Canadian products have to re-label things for the US.

I will only ship with USPS to Canada I usually avoid the brokerage charges comming from the US it sucks when you order a 30$ product and get nailed with a 60$ brokerage fee on top of it. It is usually faster and cheaper to order from England why I can't say but it is much faster generally and cheaper, last year I got two 60KG (120) boxes from the uk over night for 60$ CAD the quote on the same product from the US was 600$ and 7-10 days. There is no logic to it at all.

I have ordered PAM from pro-Products directly as well and it took about 2 months to arrive. Luckily I was just getting it as a preventative and didn't NEED it, but it was still annoying. However, They forgot to ship it a month into ordering after pestering them a few times, they realized.. It still took another month to arrive.

I've ordered other things from the states (like Herpstats) which took no timeto arrive. I don't place blame on anyone, it's just how it is. I've received my product(s) and am happy. I never expect anything to go smoothly ordering from the states. :)