Deal fell through ? reimbursement

So I had paid for a snake through my pay pal account and the deal fell through meaning no snake for me. Which the seller and I decided was for the best BUT he hasn't reimbursed me yet. I found out last Tuesday the deal was off. He said he would reimburse me on Friday. Nothing back yet. So Emailed him on Friday No response. Emailed him again on Saturday and he emailed back saying that emailing him would not get our money back in our account any sooner???? On Sunday Still no money... What should I do how long should I wait to complain to either my credit card company or pay pal and is pay pal guaranteed? And how do I go about this. Thanks

It is the weekend and may not have access to the computer. Just file a claim on paypal and itll lock his account and that will get his attention as soon as he gets on the computer.

The bottom line is if the deal falls through the money should be reimbursed IMMEDIATELY not 2 or 3 or 4 days later.

Go to your Paypal account click on Resolution Center and Click Dispute a transaction, they will wait for an answer on his part however if this is not resolve you will be able to escalate and get your money back (Very likely) on his end they will freeze his account until resolved if you escalate the dispute.

In my opinion if you open a dispute he will likely reimburse you than before it goes further.

Also tell to him that if you do not get your money back soon you will have no choice than start a thread on the BOI http://www.faunaclassifieds.com/foru...splay.php?f=13 (might help too)

Did you research the seller prior to buying from him?

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Originally Posted by RichsBallPythons

It is the weekend and may not have access to the computer. Just file a claim on paypal and itll lock his account and that will get his attention as soon as he gets on the computer.

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No disrespect at all intended, Rich, because you are a good guy. However the seller's comment alone was very disrespectful to the buyer, they should of refunded the money right there since they were on the computer to obviously send the e-mail...

I would suggest making a complaint through pay-pal and contacting your credit card company as soon as possible, I wouldn't wait for the seller's next reply. Being that rude, I am sure they are in no rush to send you the money, if they intend to return it at all. Don't wait... you may not be able to get the money back if you wait too long. Sorry you didn't have a good experience.

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Originally Posted by bsash

No disrespect at all intended, Rich, because you are a good guy. However the seller's comment alone was very disrespectful to the buyer, they should of refunded the money right there since they were on the computer to obviously send the e-mail...

I would suggest making a complaint through pay-pal and contacting your credit card company as soon as possible, I wouldn't wait for the seller's next reply. Being that rude, I am sure they are in no rush to send you the money, if they intend to return it at all. Don't wait... you may not be able to get the money back if you wait too long. Sorry you didn't have a good experience.

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I just made my reply short and sweet. By filing the claim like i stated itll get his attention on computer with the email. When logging into paypal he will see his account is frozen. There for has to make contact with buyer or refund the money.

I was in no way justifying what he said or did to be good practice. Sometimes that Claim email is enough to get them in gear do fix it.

I did research the seller but there wasnt a whole lot on him. I am disputing on paypal and with my credit card company and I emailed him telling him that I am doing it and that I hope I dont have to take it any further. I am not quite ready to post on fauna yet just because if it is something stupid I dont want to ruin someones rep but believe me I will if I dont get the money back. Thanks for all the ideas and how to guys... I knew you guys would come through!!!

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Originally Posted by corgigirl9

I did research the seller but there wasnt a whole lot on him. I am disputing on paypal and with my credit card company and I emailed him telling him that I am doing it and that I hope I dont have to take it any further. I am not quite ready to post on fauna yet just because if it is something stupid I dont want to ruin someones rep but believe me I will if I dont get the money back. Thanks for all the ideas and how to guys... I knew you guys would come through!!!

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It's a good thing you did research, it does make all the difference. But sometimes there are still some people that can lay low enough reputation wise, meaning they don't have either a good or bad reputation, that will take the opportunity to get the upper hand and scam you. Paying with pay-pal is the safest way to go about any purchase, whether you know the person or not. I hope it all works for you, I've been scammed a few times, even by someone who had a good reputation, but I hope this all works out for you.

Hopefully with you notifying him that you are disputing the payment through pay-pal and through your credit card company, your seller will give it up. I would say wait a week or so to see if your seller gives a response or gives you a refund. If there is any reply like the one stated above, in my opinion, it shows they don't care and if it were me, I'd post negative feedback on www.faunaclassifieds.com and here in the inquiry section. However, if they are to just refund the money, I'd drop the whole fight, but I wouldn't take a chance buying from them again.

Good luck to you! I hope all goes well, and I'm glad we could all help.

After all that I've said about this reimbursement thingie does this email sound threatening?

"Hi,
We bought the male caramel albino from
you. There should be no reason that we should not have been
reimbursed immediately for the female caramel. I am going to dispute
the charge through pay pal and my credit card company. Please
reimburse us so that I dont have to take this any further.
Thanks,"

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Originally Posted by corgigirl9

After all that I've said about this reimbursement thingie does this email sound threatening?

"Hi,
We bought the male caramel albino from
you. There should be no reason that we should not have been
reimbursed immediately for the female caramel. I am going to dispute
the charge through pay pal and my credit card company. Please
reimburse us so that I dont have to take this any further.
Thanks,"

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Nope, that is a polite e-mail notifying the seller of what you are going to do. In no way is that threatening in my opinion. I take it the seller is still fighting you about it?

Lol We are having our differences! see his response to my husband below :

"I thought we had an “understanding” about the refund, and now it is very un cool you got your wife involved and filed a complaint…I have been in this business for 20+ years and never had to deal with such threats and BS…But whatever, no worries.

The best I can do now is send you $150 and I have a few things I am selling on Kingsnake as soon as I make a sale give you the other $150 trust me if I had the $300 I would have paid you back immediately I understand you could give a crap and it’s your money, but you know sometimes in life things happen that are out of our control and you and your wife are acting life I am trying to rip you off or something and I really don’t appreciate that at all..As a matter of fact I might ask my work to cash in some vacation time just to pay you off asap to get this ridiculous crap off my back…"

It was my understanding we were getting the money on Friday... Sheesh!!:mad::confused:

Honestly, I would ask for the money in full. I am in no way trying to become a part of this, or interfere in your life, I'm just trying to help. However, if he gives you some money, pay-pal may drop your dispute and you may not be able to re-dispute this, meaning you would lose the other $150 but then on the other hand, you may be waiting a little bit for your money if he's going to take his sweet time to pay you back.

Something doesn't seem quite right to me about the guy having spent your money, and on top of that either keeping the animal for himself or potentially selling it to someone else. (I guess there is the possibility that something came up with the health of the animal as well, but who knows?) The money received for an animal shouldn't be spent by the seller, though, until the deal is complete and you are sure the person is satisfied with the animal they received. I completely fail to see any valid excuse for you having not been reimbursed the instant the person knew they would not be able to send you the animal.

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The best I can do now is send you $150 and I have a few things I am selling on Kingsnake as soon as I make a sale give you the other $150 trust me if I had the $300 I would have paid you back immediately I understand you could give a crap and it’s your money, but you know sometimes in life things happen that are out of our control and you and your wife are acting life I am trying to rip you off or something and I really don’t appreciate that at all..As a matter of fact I might ask my work to cash in some vacation time just to pay you off asap to get this ridiculous crap off my back…"

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This right here means he already spent the money :mad: sorry but this is just bad practice, as a breeder myself the fund received do not go anywhere until my customer is fully satisfied with the transaction (whether it is one payment transaction or an animal on a payment plan)

Yes things happen but you do not spend money that is not yours and someone claiming to be in business for 20 years should know that

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I have been in this business for 20+ years

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I smell tuna.

What's the seller's name?

Hes not been in this industry that long with ethics like that. Money should never of been touched EVER.

I never touch money on anything i sell, even $8 products i sell. They stay there till customer has it in their hand. Then ONLY do i touch it. IDC if life is hard or not, its not his decision to use your money and then not be able to pay you back and get pissed about it.


This belongs on the BOI now. You need not be nice anymore. He needs to be exposed. Raise your claim to the next level. As im sure his bank account is attached to his paypal and that will be rendered useless till he refunds you.

I am the husband of the original poster. Here is how it went down. We paid for the snakes, but asked him to hold them an extra week because we were going on vacation. He told me to remind him a day before we wanted him to ship it and to give our address and such. We were supposed to get a male and female caramel. He proceeded to tell me the day before(I contacted him, not the other way around) that the female had come down with a RI and he had to spend $300 at the vet and he did not wanna sell a sick animal. Which is how it should be. I only found out the day before that this snake got sick. He never made any attempt to contact me to let me know what was going on. So we now have the male in our possession(everything seems to be ok with him) and the refund was supposed to be for the female. And this is where we stand. He told us that he would refund the money this past Friday after he got paid. Friday came and went and I had no money and no response from him. I emailed him late Friday to see what was up. I emailed him Sat morning again, in case he didnt get it. He then proceeded to tell us that emailing him is not going to get the money to us any faster. That had me ticked off and he has since continued to be rude as you can see from my wife's previous posts.

I would definitely at this point take to the BOI. This is just wrong wrong wrong!

Yup. This deserves a BOI thread IMO. A legitimate breeder won't spend any money until the seller has the snake. The fact that he's already done that is unacceptable. Period.

He should have refunded by Friday when he said he would. He did not. It took you filing a complaint to get a response from him. Don't let him give you the "I've been in this business 20 years blah blah blah" BS. If he's been doing this so long then he'd know that he shouldn't have spent your money before you had your snake.

Good luck with this. I hope you get it taken care of.

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Originally Posted by Deborah

This right here means he already spent the money :mad: sorry but this is just bad practice, as a breeder myself the fund received do not go anywhere until my customer is fully satisfied with the transaction (whether it is one payment transaction or an animal on a payment plan)

Yes things happen but you do not spend money that is not yours and someone claiming to be in business for 20 years should know that

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I agree that for this guy to have spent your money while giving you nothing is dead wrong.
And he has a lot of chutzpah to pretend to be offended that you expect a prompt refund when he took your money and spent it and gave you nothing.
If he did that to me he could fully count on having his name mentioned every time that I posted about it it, right up until I had my refund in hand.

My hubby will be posting the whole thing on fauna... Emails... name... and all as I am not quite as computer literate as he... tried not to let it get to that... again I believe I trust people pretty easily all it would have taken was some friendly communication instead of ignoring us, lies, and then making me feel like I am a bad person. Thanks again guys. BTW The seller was Randy from first coast reptiles and I believe I've been more then patient with him before spouting out a bad rep!

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Originally Posted by corgigirl9

. BTW The seller was Randy from first coast reptiles and I believe I've been more then patient with him before spouting out a bad rep!

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Hate to deliver bad news but here we go http://www.reptileradio.net/reptiler...ad.php?t=22003

http://www.faunaclassifieds.com/foru...coast+reptiles

If the guys steals pictures from other breeders and misrepresent animals that is not a good sign.

Yeah I guess this is a live and learn situation. Its hard to tell accusations from an ex business partner and unfortunately we didnt see the reptile radio post until after the fact. Sounds like my credit card company will take care of me if pay pal doesnt. Hopefully my next experience will be much better.