Customer service??

Quote:

---

Originally Posted by jhall1468

"The budget for this project really doesn't have the room for that feature."

---

hehehe... smooth.... unfortunately, my work is more black and white... no room to bs them into submission. lol

Quote:

---

Originally Posted by jhall1468

Who cares if you contradict yourself? I've worked (too) many years in an industry where the customers expectations often exceed technical capabilities (not to mention their wallets), but you learn ways of blaming them without actually blaming them. "The budget for this project really doesn't have the room for that feature." It was their fault, I didn't take responsibility for it, but I didn't say, "You're not paying me enough to do that." ;).

At the end of the day, placing blame on customers (or more importantly, informing them they are at fault) is going to cause more problems than its worth. Fundamentally, the quesiton you have to ask yourself is whether it's more important to be right, or to be employed.

---

You are 100% right. Sometimes it's better to just kill them with kindness so you can get done and move on.

The bottom line is what counts and good service = referrals = more work = more $, thats we go to work.

You can't please every customer but it's a good idea to try:D

I also have my own business and all my work is referred and plentiful, it's the best advertisment you could ever want.

Now the medical industry is different. That is life or death/health, no room for mistakes or problems.

Sorry for being so cliche ..Melanie. Especially with such a general statement.

I think it's been brought up that the pharmacy and ball pythons are apples and oranges. I don't need to comment on that.

As far as the toy assembly.. Is that my job? Would I work in a store that required toys to be assembled before a purchase? Because if that was the store's policy, then yes, I would. If not.. then why would I?

I guess that brings us to.. is it policy to send pictures of a snake when a potential customer asks? I guess that would be the customers opinion. Obviously too much oxycontin will kill you.. which (to you) means the customer is NOT always right. So who knows???


This is how I know, when buying a snake, I will always be right:

Someone doesn't do what I like, send pictures/drop the price/whatever, I walk. I was right. I didn't pay too much or contribute to someone who conducts poor business.

I guess the same thing goes for the breeder. In their eyes, maybe they were right for not dropping the price or wasting time sending pictures. The only difference is they have a snake to sell.