NERD/ZooCreatures

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Originally Posted by Kagez28

This is my favorite part....



Don't customers pay for services?

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actually no, as soon as someone walks into an establishment, they are considered a customer. at least thats what i've learn in all my years in customer service.

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Originally Posted by anthrpicdecadnce

actually no, as soon as someone walks into an establishment, they are considered a customer. at least thats what i've learn in all my years in customer service.

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a potential customer.

unless you have made a purchase with them...you are not a customer.

just sayin'

:cool:

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Originally Posted by KLG

Not remotely, Dan, but I also didn’t have time at that moment to sit around & chit-chat. I explained to you prior to that in an e-mail that it’s best if I know EXACTLY what time you’re coming up, but agreed to work with you in a time frame of a few hours since you were driving such a long way. I’m on a very tight schedule anyway, and ESPECIALLY with unpacking from a show & getting animals all squared away, making sure that everyone is safe, sound, happy and healthy, AND getting back into the routine of our daily duties here. Life doesn't stop when we go away to an expo. Stuff still hatches, reptiles & rodents have to be cleaned, fed, watered, emails & phone calls still come in, etc. etc. etc. Some of that stuff NOBODY else deals with while I'm gone, so it can be a LOT to get caught back up with.

I don’t know where you got the idea that I was being arrogant, and I certainly did not think you were going to go home & put your snake on a heat rock. I apologize if I did something that made you feel that way, but that was not my impression of you. You were here to pick up a snake, I was trying to make sure you got that snake in the same condition it was given to me: perfect. Since you purchased said snake from a good friend of mine who is pretty uptight about husbandry, I was sure that he would have covered any basics/questions/setup issues with you, and didn’t make any assumptions of my own. People surprise me all the time, so I don’t try to judge what kind of keeper they are based off of first impressions.



Actually Dan, let’s be truthful here – the FIRST thing you asked me was “How were sales down in Daytona?” That’s not something I prefer to discuss with someone I don’t know. Yes, I did tell you that it was none of your business, and probably would have phrased it differently had I not been running on a major sleep deficit & stress overload, so I apologize if you felt that was rude. After that, I did tell you we had a good show. Our sales info/data is no one’s business outside of this company, and isn't even available info to most of our staff. After some of the theft issues we've dealt with in the past year, I'm more than a little hypersensitive on the subject. I’m sure you can understand. :)



Dan, you called up our pet store manager who had NO IDEA who you were or what the arrangement was for the snake. She doesn’t work for NERD, she doesn’t have any clue as to what’s going on with you coming to pick up a boa, nor does she need to. To expect her to have all that information off the cuff is a little much – you should have asked for ME instead, since I was the one doing a favor for a friend by transporting your snake.

*ALSO* at the time you called, our animals had already been delayed in transit by a good 8+ hours due to a variety of reasons, and tensions were running VERY high. Perhaps if you could take that into perspective you’d understand a little more about the response you got. Our animals come first, period. We were very close to getting in the car & driving the opposite direction to try to meet up & ensure that everything was OK. How would you feel if the result of a decade's worth your blood, sweat & tears was cruising around in a van somewhere on the East Coast, delayed by several hours & not in immediate contact via phone? Anyone? I'm ready for my ulcer now, thank you!

Again, I’m sorry you feel that you were treated rudely, that’s certainly not our intent with anyone, whether they’re a paying customer or someone who just walks into the store. By the same token, I think there were some serious breaks in communication in terms of who you needed to contact to really set up an appointment to come get your snake. We tried to accommodate you as a walk-in at a VERY busy & hectic time so that you could get your snake sooner than later.



Again, sorry you feel that way, but it demonstrates how little you truly know. :)

If you’d like to come back up & take a tour of the breeding facility at a time when I can actually SCHEDULE you & know that you’re going to be here, we’d be happy to show you some of the fun stuff we’re working with.

If not, then at the very least I’m glad you got your boa safe & sound. It’s a lovely snake produced by some caring keepers & I’m sure you’ll do well with her.

Over & out...

K~

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Snap! Totally overlooked this post!

ok, i can see where you were coming from, and i'm sorry i had such fouled misconceptions about your company(ies). You did do me a huge favor, and i'm not even sure i said thank you. I was the monster in this case, and didnt even give you a second thought before jumping to conclusions. once again, i apologize and i thank you for what you did. She's a lovely snake all right, a bit slow, but lovely none-the-less ^_^

and to whoever called me a douche, c'mon now...

once again, thank you for everything. I'll be up in a few years for one of those retics....

-Daniel K.


PS: to all the other folks at BP.net: try not to miss my post on the previous page, last post

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Originally Posted by jeffnme

a potential customer.

unless you have made a purchase with them...you are not a customer.

just sayin'

:cool:

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potential customers are still highly valued.... after all, every customer starts off as a potential customer don't they?

I give you alot of respect for dropping the subject and appoligizing, I've seen it get way out of hand from other forum's and turn into a locked thread/ban. Way to keep it clean :rockon:

I think it takes a very big person to step up and make a sincere public apology and acknowledge their own failing in a matter. Very well done. It says a lot.

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Originally Posted by anthrpicdecadnce

potential customers are still highly valued.... after all, every customer starts off as a potential customer don't they?

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sure do...but that's not what you said.

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Originally Posted by anthrpicdecadnce

ok, they may be stressed about the show, but guess what? it's not my problem, i'm still a customer. and customer service is VERY important.

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and then you said...

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Originally Posted by anthrpicdecadnce

actually no, as soon as someone walks into an establishment, they are considered a customer. at least thats what i've learn in all my years in customer service.

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so....you were/are a 'potential' customer.

:rockon:

Meme....do we really need to derail a sincere apology with a debate over word choices that are not really all that important in the greater scheme of things? ;)

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Originally Posted by JLC

Meme....do we really need to derail a sincere apology with a debate over word choices that are not really all that important in the greater scheme of things? ;)

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nope...just sayin'

;)

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Originally Posted by jeffnme

sure do...but that's not what you said.





and then you said...





so....you were/are a 'potential' customer.

:rockon:

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.....fine