Re: Dehtdrated Water Monitor
Honestly at this point, you need to leave these people a review. They sent you an animal that is obviously in bad shape. You need to let people know so they know what they are dealing with.
If you have dated invoices, shipping dates, photos, etc. Leave a review for them proving your case. Maybe they will refund part of your money or something.
I'm sorry he's not doing any better, I have my fingers crossed for him. It's hard to bring them back when they are that far gone.
Just curious, what are you offering him to eat and how are you offering it?
Re: Dehtdrated Water Monitor
been offering him dubia and lobster roaches, as well as hopper mice live and pre killed. I left some roaches out to roam the enclosure(as my ornate loves to search for them throughout day so thought that he might as well) as well as some in a shallow dish for easy capture, The mice were left to roam for a few hours but didn't want them to harm the lizard and the dead were left in over night.
He only got bothered for 5 mins when i had to put the food in, but didn't touch him so as to not further stress him any.
Re: Dehtdrated Water Monitor
Quote:
Originally Posted by
simpleyork
has anyone dealt with UnderGround Reptiles before?
I have. I purchased a pair of Red Tail Green Rats, they were supposed to be a sexed 1.1 pair. They are both female and had...friends. Luckily I quarantine and have plenty of Prevent a Mite on hand.
Re: Dehtdrated Water Monitor
Quote:
Originally Posted by
simpleyork
just wondering if it's even worth trying to get a refund or just post a negative review.
It's ALWAYS worth giving a business a chance to make it right with their customer. Even if it's known ahead of time that the chances of them doing the right thing are slim, they need to be given the opportunity.
Be polite, but direct and too the point and don't be wishy washy about it. Something along the lines of:
"I purchased a water monitor from you on (date) and informed you on (date) of it's poor and deteriorating condition. A vet was consulted on (date). The monitor received proper care and all the vet's instructions were followed. But the monitor could not eat and could not overcome the damage done to internal organs brought on by substandard care prior to its sale. I'm asking for a complete refund of the purchase and shipping price and expect it no later than (reasonable date). This is not up for negotiation. If I don't receive the complete refund by the requested date, I will be posting my experience on the appropriate venues for maximum exposure to your client base."
And be sure to include pictures and copies of vet reports and receipts.
Underground Reptiles does not have a good reputation. I honestly don't expect them to give you a refund or care if you threaten to go to the BOI. You won't be the first to talk about them there. However, they MIGHT give the refund and its worth a try. Mostly though, doing that strengthens your case on the BOI. You have to show that you TRIED to let them make it right and they refused. THEN you have a solid BOI case.
Sorry about the little guy. Seems like he never had a chance. :(
