Paul Edwards Reptiles - Experience

You know, if your not going to be happy with the animal, sell it to someone else. At this point in time, your the "annoying customer" (at least that's it seems that way in his emails back to you).

I'd hate to see you get screwed over if you sent the animal back to him and he decides to start a grievance using these email's as some sort of leverage and proof of your unapproval if that animal were to get to him in less than 110%.

It's far fetched I know... Personally... I would walk away. I'm pretty fed up with the dancing around myself that I think his attitude so far isn't worth making the snake take another long journey at your expense if something were to happen.

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Originally Posted by littleindiangirl

You know, if your not going to be happy with the animal, sell it to someone else. At this point in time, your the "annoying customer" (at least that's it seems that way in his emails back to you).

I'd hate to see you get screwed over if you sent the animal back to him and he decides to start a grievance using these email's as some sort of leverage and proof of your unapproval if that animal were to get to him in less than 110%.

It's far fetched I know... Personally... I would walk away. I'm pretty fed up with the dancing around myself that I think his attitude so far isn't worth making the snake take another long journey at your expense if something were to happen.

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I agree. I would walk away, but still post it on the BOI. Unless the animal is sick and not willing to eat for you I wouldn't bother trying to get compensation. I understand he shipped you the wrong female, but after hearing about the one that died, I'd be happy the one I did received got a nice home. He doesn't sound like he cares for the regard of the animal that died nor does he seem like hes going to work with you.
I would however suggest that if you do pursue to try to get him to do something, tell him exactly what you want in exchange for his poor selling tactics. Otherwise let it go if your not going to tell him, don't assume hes going to one day, after he reads your email, that a little light bulb will pop above his head. In his mind he has your money, sold you a healthly snake by his standards, and its a pastel, he doesn't care about the sale anymore. He got what he wanted and believes he shouldn't further any other issues that came up with the sale of your bp.

One that that I was wondering is he said send it back to him and he will sell it and refund you.
Does this mean he expects you to wait until it sells before you get a refund?
At this point, if it was me, I would tell him to go scratch, post on the BOI, and if you are not happy with the looks of the animal, sell it to the person who expressed interest in it (after the QT period-you don't want to inadvertently sell a bad snake).
Good luck.

He offered to take it back and give you a refund, right?
Then it's your decision to either take the refund, or keep the snake. What YOU do with the snake has nothing to do with the deal with him.
And frankly, snakes DO die. When you have a LOT of snakes, occasionally one will die. Just because he'd not weeping and wailing over it in the email doesn't mean he "has no regard for the animal's welfare".
His customer service is lacking, especially since he shipped a different animal to you than you ordered. Other than offering to take it back, what else would you expect from him as a seller? He already stated the snake he did have on hold died, and IMHO, he should have contacted you and told you that. But at this point, what other resolution would you want?

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Originally Posted by wolfy-hound

He offered to take it back and give you a refund, right?
Then it's your decision to either take the refund, or keep the snake. What YOU do with the snake has nothing to do with the deal with him.
And frankly, snakes DO die. When you have a LOT of snakes, occasionally one will die. Just because he'd not weeping and wailing over it in the email doesn't mean he "has no regard for the animal's welfare".
His customer service is lacking, especially since he shipped a different animal to you than you ordered. Other than offering to take it back, what else would you expect from him as a seller? He already stated the snake he did have on hold died, and IMHO, he should have contacted you and told you that. But at this point, what other resolution would you want?

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Yes. Snakes do die on occasion but you do not ship a replacement to someone without letting them know about it and if a snake just up and dies, you stop selling until you figure out what happened. He hasn't done any of that and currently has 3 ads on KS.

Wolfy I don't say that because he's not all in a depression about the dead snake, I do say that because of his tone and because of how the two girls I have now were shipped along with his comment "they'll be there sometime today".
If he would have told me one had died and suggested something from there it wouldn't have been as big of a deal. But he didn't, he evidently thought I'd be blind and not realize that animal is not what I wanted and that it was ok to have me pay for a snake I didn't want.

Obviously he thought any pastel would do. Most of the snake people I know would want THE snake they looked at in the picture, not just one of the same morph. Which I mentioned.
I hope you figure out something to make you happy, whether it's returning it, or selling it to find a different pastel you like. I'm sure in just a little there will be some gorgeous animals from some quality breeders with much better customer service.

I think he's aready proven that he doesn't care. He has the money and you have a snake, so he thinks his job is done. Doesn't seem to care that you don't have the snake you want. As a breeder he should now what it is to go after a certain look with your snakes, and yet he dodges your questions. Doesn't say why the one you ordered died, doesn't offer another snake with the look you are going for, he just gets snippy. It's a shame because I looked him up on the BOI and he seems to have a pretty good rep. I guess you just never know. I would say, though, if you do wish to take it to the BOI, you should probably do the refund. If you keep the snake, people are just going to be like, "Well you kept the snake, so what's your problem?" Especially if he has a fan club built up on there.

That said, if you have concerns about the welfare of the snake, then keep it and sell it to someone you trust. It's a really crap situation all around. Does this guy have a website? He's definitely added to my Do Not Buy From list and I have a bookmark folder full of such people that I'd like to add him to.

Any updates?

I am keeping her and she will be going to another forum member after some Q time. I didn't trust that I would recieve a refund. I never did get an answer on what happened to the female I ordered and I will avoid all Paul Edwards ads like the plague.