Ball Python Shipment arrived...PLEASE HELP

I can't guess as to the circumstances that led to your problem, but I know Brian well enough to say there's no way he's deliberately blowing you off. Try messaging him through Facebook. He's typically very involved in social media.

How many heat packs were in the box? Sometimes they can over heat and cause neuro damage like your discribing. Unless the snake was shipped with an underlying defect.

Poor baby...what duo you think happens to the snakes with severe injuries/problems like this?

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Originally Posted by piedpython

How many heat packs were in the box? Sometimes they can over heat and cause neuro damage like your discribing. Unless the snake was shipped with an underlying defect.

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She was shipped with 1 heatpack, which didn't seem like nearly enough, I emailed today and STILL no response

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Depends on their quality of life. If it's not favorable they are (or should be) put down.

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I meet Brian he a cool guy and know his snakes. I would call again and politely point out that if Brian does not call you back in 24 hours you will be contacting ( paypal/ credit card ) and starting a complaint. I also have all the attempts to call him written down ( date and times) and also a list of email on this issue.

Very sorry to hear about your snake :( Nothing worse than waiting for a new arrival and having such a horrible surprise!!
I am just wondering, a lot of comments at the beginning of this thread were about the risk of shipping in this weather. Of course, this is a problem. However, would that cause the type of problems you describe? I'm asking to learn more! I would think that a snake shipped in cold weather would:
a) die of hypothermia
b) develop a RI - then either die or recover
c) recover after a couple of days of gentle warming up (which I think the OP did perfectly).

I've never heard of neuro problems caused by low temperature... Willing to learn though!

Update please?:please:

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Originally Posted by mechnut450

I meet Brian he a cool guy and know his snakes. I would call again and politely point out that if Brian does not call you back in 24 hours you will be contacting ( paypal/ credit card ) and starting a complaint. I also have all the attempts to call him written down ( date and times) and also a list of email on this issue.

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My wife is calling again today and if she gets the same "I'll have him call you back" garbage then I'm going to have to call, and they won't like it if I call.. I really don't want to make a giant issue out of this but it's gotten ridiculous. So I'm going to give it 1 more day then I'll be demanding my refund and make sure never to use BHB again

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This is really weird. I've never heard any complaints about BHB nor have I had any problems with them.