large exo-terra $25??!!

I'm on the phone with Petco right now. I paid with Paypal, they are saying they have to get a manager's approval to release the funds back to my account. If you used Paypal I'd definitely call. She stated there was a "hold" on the funds and they won't be released until the individuals call.

At the end of the conversation I asked her when I would get my money back, she said "as soon as they read the email to approve releasing the hold." She said it should happen sometime today. Just thought I'd update those of you that paid with Paypal.

I'm glad I didn't order any. I knew they would be refunding people... now you all have to wait to get your money back :P

They told me 5-7 days.

They got a huge increase of money to play around with for a couple of weeks ;)

Edit**
It was also nice of them to tell everyone that they were never charged when the order was canceled.

just got a 50 dollar giftcard for my "troubles" LOL

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Originally Posted by Tannerrrtx

just got a 50 dollar giftcard for my "troubles" LOL

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How?

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

being a pain in the a**
filing complaints, emailing all the executives, just heard back today from a mike ritter and we talked for a bit and thats the conclusion we came to.:banana:

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Originally Posted by 3skulls

I got through!!

If you used PayPal, you need to call them.

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Not true, I got my refund on monday by paypal. Start a claim if you don't want to call. It's probably preferential to them than receiving 1000 calls anyway.

On PayPal, it says it was refunded on the 23rd. However, it just cleared through my bank. (It was processing through yesterday). WHAT?

Time to blow up some phones....

Has anyone received an 'In process' email from petco about their order? I just received an email saying my order is in process.

Yeah, 2 of them.

It's nice to know their emails are automated and mean nothing.

I honestly don't see why anyone is surprised in this situation. Did you really think that this was going to go through? I can understand trying to get your money back but saying that they're terrible and everything? Come on, you tried to buy a $250 tank for $25 knowing that it was marked wrong. Who's the terrible here? Not trying to offend anyone, just trying to state my opinion and get my point across.

I would say the company that takes someone's money, says they didn't and then won't give it back.

Would it be ok if I placed an ad here, took payment, told the person I made a mistake and that I didn't charge them, hold on to their money and not give it back?
What if I put a disclaimer in the ad saying I'm not responsible for any mistakes in the ad? Why is no one responsible for their actions as long as they put up a disclaimer?

I thought it was too good to be true. I tried to take advantage on a good deal.
There were 3 different spots on their site claiming this deal was real. People said they called and informed them and they didn't fix it. A company that big should be able to change a price within mins.
The laws here state that when something is priced lower than actual price, you get it for the posted price.

Why should online stores be any different?

I tried for a deal to good to be true, shame on me.

They took my money and lied about it. That's fine, just put up a disclaimer saying its ok to do so.

I'm not complaining about it, I knew it most likely wasn't going to go through. I'm just wondering why I got an in-process email from them since the order was cancelled.

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Originally Posted by therunaway

I honestly don't see why anyone is surprised in this situation. Did you really think that this was going to go through? I can understand trying to get your money back but saying that they're terrible and everything? Come on, you tried to buy a $250 tank for $25 knowing that it was marked wrong. Who's the terrible here? Not trying to offend anyone, just trying to state my opinion and get my point across.

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When you work hard every day for your money without being able to ask parents for money you may understand a little better... 3skulls hit the nail on the head tho. Bottom line don't take my money without ever intendeding to send me the product dont be surprised when people get upset over it. I know ive had to call them 4 times and ask why they say i already got the money when I haven't.

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

the mike guy told me their system is "glitchy" at best, the in process emails are all automated. after the first buisness day it sends that out.

Quote:

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Originally Posted by 3skulls

I would say the company that takes someone's money, says they didn't and then won't give it back.

Would it be ok if I placed an ad here, took payment, told the person I made a mistake and that I didn't charge them, hold on to their money and not give it back?
What if I put a disclaimer in the ad saying I'm not responsible for any mistakes in the ad? Why is no one responsible for their actions as long as they put up a disclaimer?

I thought it was too good to be true. I tried to take advantage on a good deal.
There were 3 different spots on their site claiming this deal was real. People said they called and informed them and they didn't fix it. A company that big should be able to change a price within mins.
The laws here state that when something is priced lower than actual price, you get it for the posted price.

Why should online stores be any different?

I tried for a deal to good to be true, shame on me.

They took my money and lied about it. That's fine, just put up a disclaimer saying its ok to do so.

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I understand that they won't give the money back, but you have to think about how many people they have to refund and through how many different ways, (ie. Paypal, Visa, Mastercard, etc.) No, not shame on you because you're a nice person, and everyone here knows that, but think about it, did you really and totally honestly think that it was going to work?

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Originally Posted by carlson

When you work hard every day for your money without being able to ask parents for money you may understand a little better... 3skulls hit the nail on the head tho. Bottom line don't take my money without ever intendeding to send me the product dont be surprised when people get upset over it. I know ive had to call them 4 times and ask why they say i already got the money when I haven't.

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

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I don't need for you to tell me about asking my parents for money. I paid for my snakes, their food, their enclosure, etc. I have also paid for every piercing in my body other than one that was a "birthday gift." Try again.

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Originally Posted by therunaway

I understand that they won't give the money back, but you have to think about how many people they have to refund and through how many different ways, (ie. Paypal, Visa, Mastercard, etc.) No, not shame on you because you're a nice person, and everyone here knows that, but think about it, did you really and totally honestly think that it was going to work?


I don't need for you to tell me about asking my parents for money. I paid for my snakes, their food, their enclosure, etc. I have also paid for every piercing in my body other than one that was a "birthday gift." Try again.

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Cool you paid for what you want. Kids shouldnt be just handed thing either. You have zero bills dont act like you have some understanding of adulthood. And if you would like to keep being disrespectful we will take this to PMs.

Sent from my SAMSUNG-SGH-I337 using Tapatalk 4 Beta

I wasn't aware that letting you know that I pay for the things I want would be me trying to grasp an understanding on adulthood, that's not what I'm saying. YOU, told me that I should get to understand what it's like to earn money and then this happen without parents just handing it over. I'm not being disrespectful, I was merrily giving you an answer. I won't take this to PMs, I'll be the bigger person here and drop it. Thanks.:)

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Originally Posted by therunaway

I wasn't aware that letting you know that I pay for the things I want would be me trying to grasp an understanding on adulthood, that's not what I'm saying. YOU, told me that I should get to understand what it's like to earn money and then this happen without parents just handing it over. I'm not being disrespectful, I was merrily giving you an answer. I won't take this to PMs, I'll be the bigger person here and drop it. Thanks.:)

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Im aware of what I told you and I stand buy it, when bills are a huge part of your life at times people take money more serious than needed. It is a part of life you will learn once you get out on your own and have to pay for everything. Now im going to ignore the shot at the end as a child needing to get in the last word. Done with this now anymore from you adressed to me ill respond by pm, this thread is filled with enough negative.

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Seriously, Nick? You started it with him.

Therunaway is 100% correct IMO. Everyone knew it was a mistake and still tried to grab onto these cages. Do you know how many people tried ordering? A LOT. I don't think that everyone will be getting their refund in a day.

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Originally Posted by carlson

Im aware of what I told you and I stand buy it, when bills are a huge part of your life at times people take money more serious than needed. It is a part of life you will learn once you get out on your own and have to pay for everything. Now im going to ignore the shot at the end as a child needing to get in the last word. Done with this now anymore from you adressed to me ill respond by pm, this thread is filled with enough negative.

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

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lol at you lecturing other people...:rolleyes: So worldly. Meanwhile the "kid" knew better than you...

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Originally Posted by sho220

lol at you lecturing other people...:rolleyes: So worldly. Meanwhile the "kid" knew better than you...

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Ha I ordered one for SanGs, all it started as was me saying when you grow up an have bills you will have better understanding why people get angry over money, he responded in a way I feel is disrespectful for children to talk to adults, so I responded back. May have been to lecture whatever, it was far from the worse im sure he's heard. An as far as the lol you dont know anything about me except for what you read

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I once returned something to Petco, it took two weeks for it to show back up in my account. Even though when I bought it, it came right out. And I had receipt showing it returned. I think thats just the way their crappy system works.

Can someone please post the Petco number I have to call? I wanna make sure that there aren't multiple numbers or something

EDIT: never mind i saw it at the bottom of the email that says "items in process".

I see a child in this thread, but it ain't Runaway......

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Originally Posted by satomi325

I see a child in this thread, but it ain't Runaway......

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Same.

I see london, i see france
I see nikkis underpants

Mike, you okay buddy? Like, what even just happened? :rofl:

omg everyone needs to chillax!! Tomorrow is FRIDAY not MONDAY! :D

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Originally Posted by DooLittle

I once returned something to Petco, it took two weeks for it to show back up in my account. Even though when I bought it, it came right out. And I had receipt showing it returned. I think thats just the way their crappy system works.

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Unfortunately, this is the way almost all merchant services work. Petco tells the banks to issue refunds and the banks typically take 7-10 business days or long to do it. There are many reasons banks put delays on refunds, many of them having to do with preventing different types of fraud. It is even likely it is YOUR bank putting in the longest delay. Putting through a refund electronically is actually a very complicated process for reasons of security and due to how many companies handle these electronic transfers. To issue the refund, it must be approved by and go through the merchant, the credit card service company, the credit card company, the bank the credit card company uses (or the proper division if the credit card owns its own bank), and then your bank if you used a debit card. The entity in the middle of the refund chain doesn't want to refund the next company until it is sure that it got a refund from the company before it.

Its kinda like when you're at a ball game in the middle of a row and order peanuts. The vendor tosses you the bag and you pass the money to the person next to you and they pass the money to the person next to him and so on down the line. It would be faster if everyone just took out a $5 bill and handed it to the person next to them so no one would have to wait for the money to travel down the line and the transaction was done at once. But we don't do that because someone in the middle could simply not hand the person next to them any money. Its much safer for everyone in the line to pass the same $5 bill to the next person, even though it takes longer. Now imagine, instead of just passing along that $5, everyone in the line must record when the received it and by whom, verify its authenticity, comply with any government regulations regarding the transfer, and then record the time and transfer to the next person. It just takes time.

And the delay goes both ways. The merchant may not get your money for days after the sale was completed. Obviously, things are smoother in the payment process then the refund process because this is how 99% of the money is moved, but it is still complicated. People often take for granted how complex our "easy" one click shopping really is behind the scenes.

Quote:

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Originally Posted by Kaorte

omg everyone needs to chillax!! Tomorrow is FRIDAY not MONDAY! :D

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and your point...?

I get cranky on the weekends.

Quote:

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Originally Posted by Reptile Bob

Unfortunately, this is the way almost all merchant services work. Petco tells the banks to issue refunds and the banks typically take 7-10 business days or long to do it. There are many reasons banks put delays on refunds, many of them having to do with preventing different types of fraud. It is even likely it is YOUR bank putting in the longest delay. Putting through a refund electronically is actually a very complicated process for reasons of security and due to how many companies handle these electronic transfers. To issue the refund, it must be approved by and go through the merchant, the credit card service company, the credit card company, the bank the credit card company uses (or the proper division if the credit card owns its own bank), and then your bank if you used a debit card. The entity in the middle of the refund chain doesn't want to refund the next company until it is sure that it got a refund from the company before it.

Its kinda like when you're at a ball game in the middle of a row and order peanuts. The vendor tosses you the bag and you pass the money to the person next to you and they pass the money to the person next to him and so on down the line. It would be faster if everyone just took out a $5 bill and handed it to the person next to them so no one would have to wait for the money to travel down the line and the transaction was done at once. But we don't do that because someone in the middle could simply not hand the person next to them any money. Its much safer for everyone in the line to pass the same $5 bill to the next person, even though it takes longer. Now imagine, instead of just passing along that $5, everyone in the line must record when the received it and by whom, verify its authenticity, comply with any government regulations regarding the transfer, and then record the time and transfer to the next person. It just takes time.

And the delay goes both ways. The merchant may not get your money for days after the sale was completed. Obviously, things are smoother in the payment process then the refund process because this is how 99% of the money is moved, but it is still complicated. People often take for granted how complex our "easy" one click shopping really is behind the scenes.

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I've returned other things, say to Target or whatever, and it goes right back in a day or two. I thought Petco however took forever.

Quote:

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Originally Posted by Mike41793

I see london, i see france
I see nikkis underpants

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Oh good. I'd rather you see that than other things...;P

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Originally Posted by Coleslaw007

and your point...?

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To wait till Monday to resume??? (jk) :P

Quote:

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Originally Posted by dr del

I get cranky on the weekends.

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x2 I work on the weekends

Quote:

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Originally Posted by Coleslaw007

and your point...?

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Tomorrow is my Tuesday do I get to act pissy like everyone else or do I have to lay down? Long story short everyone that gave $ will get their $ back. Does it suck ..yeah but you guys were expecting a 90%+ discount because someone messed up. That does not happen every big company has a stuff happens policy in place for things like this.

Quote:

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Originally Posted by Reptile Bob

Unfortunately, this is the way almost all merchant services work. Petco tells the banks to issue refunds and the banks typically take 7-10 business days or long to do it. There are many reasons banks put delays on refunds, many of them having to do with preventing different types of fraud. It is even likely it is YOUR bank putting in the longest delay. Putting through a refund electronically is actually a very complicated process for reasons of security and due to how many companies handle these electronic transfers. To issue the refund, it must be approved by and go through the merchant, the credit card service company, the credit card company, the bank the credit card company uses (or the proper division if the credit card owns its own bank), and then your bank if you used a debit card. The entity in the middle of the refund chain doesn't want to refund the next company until it is sure that it got a refund from the company before it.

Its kinda like when you're at a ball game in the middle of a row and order peanuts. The vendor tosses you the bag and you pass the money to the person next to you and they pass the money to the person next to him and so on down the line. It would be faster if everyone just took out a $5 bill and handed it to the person next to them so no one would have to wait for the money to travel down the line and the transaction was done at once. But we don't do that because someone in the middle could simply not hand the person next to them any money. Its much safer for everyone in the line to pass the same $5 bill to the next person, even though it takes longer. Now imagine, instead of just passing along that $5, everyone in the line must record when the received it and by whom, verify its authenticity, comply with any government regulations regarding the transfer, and then record the time and transfer to the next person. It just takes time.

And the delay goes both ways. The merchant may not get your money for days after the sale was completed. Obviously, things are smoother in the payment process then the refund process because this is how 99% of the money is moved, but it is still complicated. People often take for granted how complex our "easy" one click shopping really is behind the scenes.

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And before anyone says "wait, my bank gives merchants the money the next day," this is a service that banks do to better serve their customers. They give you the money days before they receive it from Visa, Mastercard, or whatever. Its like cashing a check in a bank. If you're a good customer, they won't put a hold on it and will cash it before they receive the funds from the check's issuing bank.

Unfortunately, no banks, merchant services or credit card companies advertize "we do the fastest refunds" or attempt to speed the process along. No one in the line likes doing refunds as it only costs them time (money), so they aren't going out of their way to make it more convenient. Refunds are relatively rare enough that it doesn't mater. Complaining to your bank or credit card may get them to credit you the money faster and before they get their money refunded, but that is between you and your bank.

Quote:

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Originally Posted by KING JAMES

Tomorrow is my Tuesday do I get to act pissy like everyone else or do I have to lay down? Long story short everyone that gave $ will get their $ back. Does it suck ..yeah but you guys were expecting a 90%+ discount because someone messed up. That does not happen every big company has a stuff happens policy in place for things like this.

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Ow! My virgin ears! :O

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Originally Posted by Coleslaw007

Ow! My virgin ears! :O

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Lol...

Quote:

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Originally Posted by Coleslaw007

Ow! My virgin ears! :O

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My bad, sorry about that.

Quote:

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Originally Posted by DooLittle

I've returned other things, say to Target or whatever, and it goes right back in a day or two. I thought Petco however took forever.

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Larger companies have the clout to push their banks to move faster or may use other methods to refund you faster. A return from Walmart may be almost instant, but from a smaller company could take a week or more, even with the same card. Many other factors may also be involved. Walmart, for instance, probably does its own merchant services so they can refund you directly. Similar to a bank cashing a check, they essentially give you a one week loan as everything else gets taken care of behind the scenes.

Got my refund today.

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Mine says they've left the warehouse and shipped!







Nah, just kidding, i wish. Got my refund lol.

Got my refund too.

I also got my refund.

Sent from microwave via Tapatalk ll

Got mine too.

Time to buy some T's!.... ;)

Doin' that tomorrow as a matter of fact.

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Trying to decide what i wanna order... I need to order more houses frist tho lol. :p

You can order me a metallica! :p

sent from my incubator