Paul Edwards Reptiles - Experience

And, after three emails today this is the only reply from him.

"I'll get back to you."

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Originally Posted by Entropy

And, after three emails today this is the only reply from him.

"I'll get back to you."

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*shakes head* Just wow! I hope you get this mess settled

Really, what is there to get back to you about? Either he's going to take that snake back and ship you the one you asked for, or he isn't. Seems like a pretty cut and dry thing to me.

Quote:

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Originally Posted by Entropy

And, after three emails today this is the only reply from him.

"I'll get back to you."

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:ohmygod: Wow - what a looser - at this point I think I'd be sending both snakes back for a full refund.

Quote:

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Originally Posted by Entropy

And, after three emails today this is the only reply from him.

"I'll get back to you."

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Wow... This would of had me steaming out the ears! That is a nice pastel you received, but the reduced pastel you should have gotten was much nicer. I'm not sure if he decided to hold it back after he sold it or if it really did die( which he should know, it sounds to fishy that he would hold back two pastels for you and then one pastel dies that MIGHT be yours.... if he held yours back wouldn't he know he had sold the dead one and have to REPLACE it?) , but i would want him to be at least kind enough to get back with you on what to do. I would have canceled the order a week into this if it were me( when i pay for a snake, unless I'm told before hand that he will have to be held for a week or two because of weather, i want the snake ASAP) This guy really ticks me off, he is one person i will never buy from.

Well if you want a quick reply just post his name on that other site on that certain board and that seems to make guys like this come running to defend their reps. just my :2cents:

I agree with Repti-Rob. You will never get such a fast reply. Have you heard anything else yet?

Just a bump here. Entropy did you get any emails or calls yet? Just want to know what this guy is doing to make it right. I know if I screwed up a customers shipment a resolution should be reached within 24 hrs of them complaining (NOT "I'll get back to you!") or at the very least contact you. Especially if there has been problems from the begining:colbert:
Hope this get's resolved in your favor and quickly. Keep us posted.

Read from the bottom up. I don't know exactly what I'm going to do. There is a wonderful person here who likes the 'other' girl and they are both doing well, I might end up keeping them both, leaving them in Q extra time and then passing on the 'other' girl to this person. I am not comfortable that I'd recieve a refund from him and quite honestly with that attitude I'd feel guilty sending her back! I offered food this morning with everyone else and the 'other' girl eats like a complete pig, my girl is a bit more hesitant but getting there.
It's obvious he could care less about the situation, he's not even bothered to answer my questions and his callous disregard for his animals well being... well that just speaks volumes. As usual, my emails are underlined and his are in italics.

I can't stop you from taking it to the BOI. Do it if you think it is neccessary. I told you already, I will pay to get the animal back here, I will give you a refund and sell the animal. More I can't do. Animals die, it's a part of life.


----- Original Message -----
From: Melissa
To: Paul Edwards
Sent: Thursday, March 27, 2008 10:44 PM
Subject: Re: .2 pastels

Paul, it does bother me that this does not seem a priority to you. I do not want this to stretch on into next week. I am prepared to take this to the BOI Saturday evening if we haven't reached an agreement. I would like the questions I sent earlier to be answered. I would like to know how I came to be shipped the wrong animal.However nice you think she is she is NOT what I ordered. Also, how did this other animal (that you said could have been my snake) die? You have said nothing about either of those things. I see you say send the animal back at your expense and you would re-sell her. Would I receive my refund before or after you sold her? Also I will not ship an animal using anything other then 10:30 AM delivery, mine or not.

Melissa

Paul Edwards <peherps@comcast.net> wrote:

OK so what would you like me to do? I don't want any unhappy people out there so If you want, since it was my error, you can send me the animal back at my expence and I will re-sell her. Unless there is somehting else you would like?
Paul

----- Original Message -----
From: Melissa
To: Paul Edwards
Sent: Wednesday, March 26, 2008 6:10 PM
Subject: Re: .2 pastels

Paul. I would really prefer not to have to take this to the BOI. I am still waiting to hear back about how you plan to rectify the situation as well as why the other pastel female died.

Thank you
Melissa

I would take it to the BOI, since he doesn't want to answer your questions. Maybe he will if tons of people are asking. Sorry for this situation! Its something I fear!