F/U on Petco where I bought Gabe

There is a higherarchy in the petco districts. Above the general manager of the store, there are several district people, one of which is in charge of the animal care and well-being. The number for this person is not hard to find, they keep it in several places in case a dire emergency that is animal related. If I were you, I would go to the store and demand the number of this person, I am not sure the technical name, but if you say the district animal care person I'm sure they will know who you are talking about. This would be the person to contact. It is the person that is supposed to make sure something is done when this type of thing happens. Perhaps they will reign down on the manager that treated you disrespectfully and make sure that something is done to sanitize the tank/ decor that the snakes are around.

hey now not all petco's are bad mine for instance the one i work at im the one taking care of the animals needs im the only one that will and im the only one that anyone who calls asks to talk to. ill come into work and my co-workers and managers will tell me i had 10 missed calls from people with questions and could i call them i care more about the animals then i do the company but thats just me i dont know how other petcos run but in your instance i would deffinatly write corprate and tell them and sorry to hear about gabe and :cens0r::cens0r::cens0r::cens0r: that manager for not paying for you vet bill.

I spoke with Jessica on the phone (JK) and I don't want to misquote her or anything, but basically she learned from the reptile specialist at the petco that a few of the balls at the store are stargazing. :eek:

I'm definetly going to revise my letter and send it. I doubt it will fall into the right people's hands but I have to try.

This is something out of a horror flick where a disease is going around killing people and turn into zombies, in this case the poor snakes star gaze, :cens0r::cens0r::cens0r::cens0r: the letter, I'd go straight to the news, they would eat this :cens0r::cens0r::cens0r::cens0r: up, local news are always looking to slam stores for something. Press coverage will get higher ups involved too.

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Originally Posted by sw204me

I'd go straight to the news, they would eat this :cens0r::cens0r::cens0r::cens0r: up, local news are always looking to slam stores for something. Press coverage will get higher ups involved too.

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I would be very, VERY carefull how you went about that.:(

A similar campaign in my country all but wiped out the reptile industry with scare stories about salmonella - if they even HEAR the phrase "snake aids" god help you.

These people are not reptile experts and almost certainly will never take the time needed to get their facts right. Our local "pets mart" was so bad the council eventually took away their ability to keep exotics and for 6 months they weren't even allowed to keep rabbits and mice - and spent a fortune on advertising and spin so that they came out of it as "a responsible store who put the wellbeing of the animals above profits".:cens0r::cens0r::cens0r::cens0r: 's!!

I went there on a training course as I thought it would be fun - spent 2 days being told I couldn't fix the setups because "head office wanted them that way" and one day trying to get someone at head ofice to discuss it. They wouldn't so I left. This was a store that killed so many animals through sheer idiocy I was physically disgusted - they cleaned biological fish filters with BLEACH, then wondered why every thursday half the fish were dead.

The local officials who are responsible for animal care are the best people to contact rather than the press in my experience as they usually have the power to physically make the stores change and improve.

The threat of adverse publicity can make a store offer a bribe but it almost never results in a lasting change in practices sadly.

You may be able to challenge their 30 day rule however under existing consumer regulations - in the u.k. certainly we have "fair use" and "unreasonable clause" rules that protect the consumers rights and set independant conditions to decide if the good sold were of marketable quality, fit for purpose and that the buyer was able to make an informed decision based on the information provided. If you have similar legislation you should have them bang to rights as soon as someone can prove the livestock is diseased.

Sorry - I seem to be banging on a bit so will stop posting. :oops:

Just remember if a politician hears the phrase snake aids reptiles could be banned before anyone explains to the idiot.

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when I went to post the posting failed and crashed IE - thank god I'm paranoid enough to copy posts to clipboard when hitting the button. :D

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dr del

I'm not out to take down Petco. frankly i like the place. not for there reptiles but they do have a very nice slection of animal drygoods and decore. They are great with small animals and wonderful with cats and dogs. I do not want to take this any further. I will be contacting the headquarters tomorrow morning and quitely letting them know that there could be a problem. I don't want the news involved, or media of any kind involved. This is between me and petco's reptile department headquarters now.

God help me this will not get out of hand.

Good luck it bothers me that pet store are like this.

o i am im sueing the hell outta where i work for an in wall display 350 pounds fell on me messing up my hand i have nerve damage now aren't those things supposed to be checked on at least once a month for routin maintenance

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Originally Posted by Monty

o i am im sueing the hell outta where i work for an in wall display 350 pounds fell on me messing up my hand i have nerve damage now aren't those things supposed to be checked on at least once a month for routin maintenance

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What where did this come from??

Not sure if anyone mentioned this. But try getting incontact with the district manager, we did and a few people had to take a very long walk of no return ;) Actually if you have vet proof and all that you bought an infected snake, and all they, say everything you know and need/want to say to them, they will take care of this. I am sSOOO sorry about your BP. :(