Re: Fedex Test Box question
Quote:
Originally Posted by Adam_Wysocki
It's all your account rep ... I've had 3 in the 2 years since I've been certified with FedEx ... one was terrible, one was ok, and my current rep and I talk about every other week ... he's awesome! ... be a pain in his ace, he'll get r done just to make you go away ... tell him that you think you might have 30 priority overnights to ship as soon as the paper work goes through and see how fast it gets done. ;)
-adam
Well, my rep seemed great. He called me right away, said he had already helped another person get their stuff setup. The last week he said the legal guy was on vacation and would be back monday, I called my rep monday (no answer), emailed him yesterday and still nothing back today. I will call him tomorrow and email to tell him that if I don't hear back I will email his boss and ask him to "put this on the fast track". Tomorrow will be 3 weeks since my package was approved.
Re: Fedex Test Box question
Quote:
Originally Posted by joepythons
When i first started the process of getting certified i had to make several calls.I finaly found someone who knew the proper info of what i needed to do to become certified.When i sent my test box to them they told me to use the proper type of box identical to the ones i would ship reptiles in.I bought some boxes from SuperiorEnterprises the 12x9x6,and shipped one to fedex testing dept.They sent it back to me bacause i was not told i needed to place my shipping deli cups or bags packed inside.I packed the box just like i was sending a snake inside.I even taped the lids on the delicups(i received a good comment by doing this) and placed papers around the delicups.From start to finish i was certified in about 5 weeks total.It is true that only one person in the legal dept handles all certifications and his name is James Brown.Real nice guy to boot.As long as you do not ship anything illegal thru them they will never bother you.The only complaint i have ever had with them is i am still waiting for my sales rep to contact me :mad: .Gee its only been a year and a couple months,maybe someday she will contact me:rolleyes: .
This is the guy that helped me find my account rep. Just email him and say you are having a hard time finding your rep and make sure you put your FedEx account number in your email (helps track your rep).
Lenny Evansek
Re: Fedex Test Box question
Quote:
Originally Posted by daniel1983
Joe...I would call and ask for a new rep (or get someone local if she is not). My local rep is a great guy.....and he has an office nearby if I have problems or need to speak to him in person.
I have talked to so many people they know my voice :P .My reps boss calls me and has told me several times she will make sure my rep will get ahold of me.If i ever need anything i just call the big boss over the reps :D .Like Adam said they do change reps alot for some reason.
Re: Fedex Test Box question
Quote:
Originally Posted by Wild Bill
This is the guy that helped me find my account rep. Just email him and say you are having a hard time finding your rep and make sure you put your FedEx account number in your email (helps track your rep).
Bill i think i have spoken to him as the name sounds familiar.I will give him a email and see what happens anyway.Thanks
Re: Fedex Test Box question
Well, I got ahold of my rep yesterday and he faxed me the contracts. I signed them and faxed them back. I then received a signed copy back last night. Finally!!!!! :)
Re: Fedex Test Box question
Quote:
Originally Posted by Wild Bill
Well, I got ahold of my rep yesterday and he faxed me the contracts. I signed them and faxed them back. I then received a signed copy back last night. Finally!!!!! :)
Thats crazy....I had to drop mine off to the rep...actually 6 copies I think. He said that the legal documents must have 'original' signitures on them.....no copys or faxes.
Guess it works for you though....ha ha....funny how the process varies from person to person.
Re: Fedex Test Box question
Quote:
Originally Posted by daniel1983
Thats crazy....I had to drop mine off to the rep...actually 6 copies I think. He said that the legal documents must have 'original' signitures on them.....no copys or faxes.
Guess it works for you though....ha ha....funny how the process varies from person to person.
:confused: Oh well, I am not complaining. That would have added another 2 weeks of mail delivery.
