Poor customer service at TheSnake Pitt (Bob Pitt). Long read, but detailed.

You might be able to export them to a computer, but would take some research

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Complete conversation posted.

really makes NO difference. you didn't like the service, I didn't like the insinuation of the deal being legit. I sent your money back immediately, you posted your thread. You can look on your phone and agree or disagree with the quote I posted, as I too have all the texts between us. You don't want to deal with me and this is part of business and something I have to deal with. My responses were NOGT directed to you, as I didn't name you. They were in response to various comments from others made in this thread, many that were/are completely outlandish and far reaching to what took place between you and I. Once again, I did fail to provide you with the deatails you requested. I THOUGHT you saw the snake at the IRB at Richland IN not Hanns show in Indy, you never mentioned the show and we just did the IRB the previous Sunday. My mistake on the assumption. I have tried to answer the questions comments from this thread, I see nothing more that I can do with this situation. This is the first time I have visited this page in MANY moons. As said before, feel free to draw your own opinions from this, NOTHING I can do about that. Thanks, Bob

Lol i don't think texts have to be posted, theres nothing to debate here.

It was a simple misunderstanding that got blown out of proportion a bit. Bob thought adam had seen it only a few days before but it was really a few months before. This would explain why bob was so relaxed about getting adam the pics. Tbh i would be a little bit too. If you JUST saw the snake in person a few days prior then asking for update pics would be silly. I'm all for good customer service but that would have seemed a bit excessive to me too. Bob's a busy guy so it took him awhile to get him a pic. When adam got frustrated over this (he had a right to be since it was ACTUALLY months ago he saw the snake, not a few days ago) Bob immediately refunded the money.

Simple misunderstanding that led to both sides getting rubbed the wrong way. Bob refunded the money right away. I don't see any issues here.

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Originally Posted by adamsky27

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Yea i mean when you messaged him that second time it was a week later. He probably didnt have u as a contact on his phone or could have deleted his texts or something so he forgot about the convo.

I don't approve of the way he got pissy with you and think that reflects poorly on his customer service reputation, but still, from his point of view the misunderstanding IS understandable imo.

He has the conversation saved. Not sure how it was a misunderstanding. It's more of a coverup if you ask me. But I see where you are coming from.

So even if I saw the snake in person I wouldn't know the weight. So even if I did see it, which I didn't... A weight is still unreasonable?...

NOT trying to make excuses but all the texts the day between him and I, I was digging my wife's gold fish pond by hand. 20' x 16' 3' My son (11) was trying to help when this came up. I was instantly pissed with the "legit" question. Everything with this move has sucked, MANY unseen SNAFUs have surfaced and tested my sanity to the breaking point. With projects at every corner and date closing in it testing me to say the least. Yes, it is embarrassing to have a "bad guy" thread associated with me and my business, but when I honestly didn't try to blow you off. I have held animals for people who came on hard times for 6 months with NO money down just on their WORD. I'm as old school as there is in this business, where someones word still means something. Has it cost me, hell yes, several times. But I still give any new customer the chance, until it screws me then I never deal with them again. Sorry you felt scammed, not my intention. Once again, I think I have said all I can on this matter. thanks, Bob

Quote:

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Originally Posted by adamsky27

So even if I saw the snake in person I wouldn't know the weight. So even if I did see it, which I didn't... A weight is still unreasonable?...

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Well no but i mean you'd get the idea of it.... I can see a snake and gauge its weight pretty accurately. Idk, i just feel it was a misunderstanding. Bob doesn't seem like a bad guy imo.

If I were you i'd give him a second chance to handle stuff right, if he still has the snake available. It really does seem like an honest mistake/misunderstanding. Now that he's moved he's not gunna be as tied up and short on time so give him a chance to get you some updated pics and prove that he can provide as good of customer service as he says he can. Send him the dough, and get the snake you originally wanted!