Fedex lost shipment >.<

What a fiasco! They told me last night, again, on TWO separate occasions ( i called multiple times to try and get a straight, believable answer which seems impossible for this company ) and got a *promise* from a higher-tiered woman who seemed to know exactly what she was talking about, that they would be HERE by 10. 30. AM.

The tracking information showed they had departed IN, which was encouraging. I update later to see if they're coming and... are they coming?? NO. They're being returned to sender!

AAAAAAAAAAAAARRRRRRRRGGGHH.

at least (hopefully) they're okay.

I called my case manager and had a few words. I told them that their information systems are dysfunctional - no two individuals seem to have the same story with that company and it's maddening. Being a reptile-shipment recipient regularly, it will be difficult to avoid using that company, but believe me, I will when possible.

:mad:

Awww

Thats to bad. This time next week, though.:D


Mines doing ok.
7:07 AM


At local FedEx facility


HOUSTON, TX

Quote:

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Originally Posted by Morphie

What a fiasco! They told me last night, again, on TWO separate occasions ( i called multiple times to try and get a straight, believable answer which seems impossible for this company ) and got a *promise* from a higher-tiered woman who seemed to know exactly what she was talking about, that they would be HERE by 10. 30. AM.

The tracking information showed they had departed IN, which was encouraging. I update later to see if they're coming and... are they coming?? NO. They're being returned to sender!

AAAAAAAAAAAAARRRRRRRRGGGHH.

at least (hopefully) they're okay.

I called my case manager and had a few words. I told them that their information systems are dysfunctional - no two individuals seem to have the same story with that company and it's maddening. Being a reptile-shipment recipient regularly, it will be difficult to avoid using that company, but believe me, I will when possible.

:mad:

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Wait, somethings just not right here. I've had snakes shipped in through FedEx, the box is covered in "perishable handle with care" "this side up" "live harmless reptiles" notations. How could FedEx not know what's in the box? Is the person that shipped to you actually FedEx certified to ship live reptiles through them? Did they not mark the box correctly or use the right box for live animal shipments? Obviously they didn't get the shipping label down well enough if it fell off.

Quote:

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Originally Posted by frankykeno

Wait, somethings just not right here. I've had snakes shipped in through FedEx, the box is covered in "perishable handle with care" "this side up" "live harmless reptiles" notations. How could FedEx not know what's in the box? Is the person that shipped to you actually FedEx certified to ship live reptiles through them? Did they not mark the box correctly or use the right box for live animal shipments? Obviously they didn't get the shipping label down well enough if it fell off.

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I was wondering the same thing Joanna. Was the shipper FedEx certified?

Quote:

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Originally Posted by rabernet

I was wondering the same thing Joanna. Was the shipper FedEx certified?

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Doesn't sound like it. I am fedex certified and you have to mark the box "Live harmless reptile" and also note the species. I don't understand why people don't get certified??? It is free and very easy to do.

Quote:

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Originally Posted by pfan151

Doesn't sound like it. I am fedex certified and you have to mark the box "Live harmless reptile" and also note the species. I don't understand why people don't get certified??? It is free and very easy to do.

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I suppose it's possible he wasn't :/


::headdesk::

Quote:

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Originally Posted by Morphie

I suppose it's possible he wasn't :/


::headdesk::

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This situation really sucks, I'm sorry to hear all the nonsense you've gone through. Its a shame but shows the importance of really knowing who you're doing business with. Good luck sorting through the rest of your fiasco.

In all fairness, the guy has been straightforward, friendly, responsive, communicative, and helpful throughout, and it sounds like shipping uncertified isn't uncommon. I don't applaud him for it, I am rather annoyed, but FedEx gets most of my wrath for not being able to give me a clear answer consistently, and the seller will get my business again if he becomes verified.

Maybe i'm naive to cut people this much slack. Shrug.

While I certainly think FedEx carries the responsibility to ship live animals correctly and quickly, if the box is not properly labelled as such, how can you blame them? If they don't have a label affixed with a delivery location, if there's no indication of what's in that box....well with the world being as it is these days...what else can they do but open it and then in the end send it back to the only verified address on it...the senders.

Personally if breeder shipped a snake through FedEx to me, I would assume that he/she was certified to do so and knew exactly how to both pack the snake and label the box appropriately. Anything less than that, when it might impact on the welfare of a living creature....well that breeder and I would be having a little chat.

Quote:

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Originally Posted by frankykeno

While I certainly think FedEx carries the responsibility to ship live animals correctly and quickly, if the box is not properly labelled as such, how can you blame them? If they don't have a label affixed with a delivery location, if there's no indication of what's in that box....well with the world being as it is these days...what else can they do but open it and then in the end send it back to the only verified address on it...the senders.

Personally if breeder shipped a snake through FedEx to me, I would assume that he/she was certified to do so and knew exactly how to both pack the snake and label the box appropriately. Anything less than that, when it might impact on the welfare of a living creature....well that breeder and I would be having a little chat.

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I understand that perspective, and as i tried to say before, the reason i'm angry with FedEx wasn't that this horrible ordeal occurred, which indeed sucks, it's that they couldn't give me a straight, accurate answer at any point, ever.

As in, last night, i had managers *promising* eventual delivery this morning. This was after the problem site had made a decision on what to do. What happened? It was returned to sender! Here i am waiting for the package instead of getting my work done, and the damn thing's not even coming! The same thing happened yesterday - two people told me it was on the way even though it showed no progress since indiana. I wait for 2-3 hours, and lo, it never left indiana! Just like i had suggested!

(not yelling at you, just expressing frustration)

Like i said, their information systems are extremely lacking and it's the customer who gets shafted. I don't care to deal with a company who can't get their story straight and make good on their damn promises (or at least bite the tongue until they know for sure they can deliver what they're promising).