is this BP an enchi?

Why would you buy a snake you did not see a pic of, price?

You were definitely not sold an Enchi. You should not have to pay shipping to return it...But you did by sight unseen...



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Originally Posted by laprodigy001

after me sending pics i got this.

On Friday, May 16, 2014 3:37 PM, Sandi Thomason - Reptiles by Mack <Sandi.Thomason@reptilesbymack.com> wrote:



Thank you again for the pictures.

I had my director of operations and John Mack look over these. We do believe it is an Enchi


then she said that i can send it back but i would need to pay shipping.

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That first snake is not an Enchi...not even close. "Director of operations" lol...he needs to be fired...

I resent them more pictures n they said they would have their quality team look at them n get back to me. Even though my pics were clear they still say that they can't confirm definitively from them if it's an enchi or not.

How can you mix up a normal and an Enchi? There's an obvious difference.

http://i108.photobucket.com/albums/n...4/IMG_5657.jpg



EDIT: I just realized that this picture is from a previous thread a couple years ago on BP.net! :P http://ball-pythons.net/forums/showt...2430-Enchi-Q-s

After great communication with Paul from reptiles by Mack I understood clearly that all costs(snake plus shipping) would be refunded. We are in the process of resolving it.

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Originally Posted by laprodigy001

After great communication with Paul from reptiles by Mack I understood clearly that all costs(snake plus shipping) would be refunded. We are in the process of resolving it.

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sounds like good news. i still cannot believe how they tried to stonewall you at first (not paying for shipping it back, still claiming its an enchi).

at least the lesser is a lesser and your first encounter with them worked alright. but next time work with people at reptile shows where you can see the BP, or with people that do give you pictures of the actual snake you are buying. or, even better, work with reputable breeders (or local breeders that you know and trust) only.

Quote:

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Originally Posted by Pythonfriend

yeah its totally weird.

i somehow get the impression that this is not a breeder, but a wholesale flipper and mover, working with the lowest quality examples of each morph. i think an actual breeder would care about providing pictures of each snake that is for sale (except maybe normals). all the actual breeders i know care about quality and charge based on quality, and for that pictures of each snake are a requirement.

i see red flags, this normal "enchi" being the biggest red flag but not the only one.

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Hello,

As one of the worlds largest breeders, it is not possible to put up individual images of each snake that we sell. As far as quality, we have the highest possible rating from the BBB and offer a 100% satisfaction guarantee. http://www.bbb.org/dayton/business-r...4970#sealclick

With over 65 employees, mistakes can happen from time to time and to clarify, we did offer the customer options to take back the snake at absolutely no cost to her. This is our standard policy.

Here is a little about who we are from the Reptile Report - http://thereptilereport.com/personalities-john-mack/

John Mack is the founder, CEO, and owner of Reptiles by Mack of Xenia, OH. Reptiles by Mack is one of the largest breeders, wholesalers and suppliers of captive-bred reptiles in the United States.
John founded Reptiles by Mack in 1985 and has grown his company from a simple husband-and-wife team operating out of their home basement, to a massive complex with a full-time staff of animal care technicians. Reptiles by Mack helped spearhead the captive-breeding push in reptile sales, representing a fundamental shift in the way reptiles and amphibians entered the pet trade. Reptiles by Mack provides hundreds of pet stores nationwide and internationally with various snakes, bearded dragons, geckos, ball pythons, boa constrictors, and numerous other exotic animals.


Currently, Reptiles by Mack continues to expand in scope and breadth. In recent years, Reptiles by Mack has utilized captive breeding to provide new morphs and color patterns to numerous already-existing animals, including the Mack Snow and Mack Super-Snow leopard geckos and the T+ Albino and Motley Argentine boa constrictors. John also represents Reptiles by Mack at reptile shows and trade shows across the United States
John currently writes a monthly column in Pet Age magazine, focusing specifically on the role of reptiles in modern pet stores, assisting store owners in entering this new frontier of pet ownership

Additional information: http://www.reptilesbymack.com/news.aspx

Quote:

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Originally Posted by ReptilesbyMack

Hello,
... blatant advertisement snipped ...

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Based on:

Quote:

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Originally Posted by laprodigy001

after me sending pics i got this.

On Friday, May 16, 2014 3:37 PM, Sandi Thomason - Reptiles by Mack <Sandi.Thomason@reptilesbymack.com> wrote:

Thank you again for the pictures.

I had my director of operations and John Mack look over these. We do believe it is an Enchi

then she said that i can send it back but i would need to pay shipping.

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perhaps you should spend fewer resources on expansion, and more on morph identification, lest you end up with a reputation as craptastic as several of the other big-name flippers.

I don't think I'll be getting any snakes from them!


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Quote:

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Originally Posted by ReptilesbyMack

With over 65 employees, mistakes can happen from time to time and to clarify, we did offer the customer options to take back the snake at absolutely no cost to her. This is our standard policy.

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Making a mistake is understandable. But she called you on it, and you, as well as your "Director of Operations" again claimed it was an Enchi. That's not a mistake, that's not knowing what you're looking at. He needs to be demoted to Director of Cage Cleaning until he can at least identify the basic morphs...

"I had my director of operations and John Mack look over these. We do believe it is an Enchi"