Poor customer service at TheSnake Pitt (Bob Pitt). Long read, but detailed.

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Originally Posted by Thesnakepitt

There was MUCH more to the reply. I am in the process of moving, coaching and my family. Regardless, I (NOT he) suggested the return of funds. The funds were returned with in 10 mins of his comment "is this legit". You feel uncomfortable, it's best not to continue. As for what I do with information, I spend hours at shows explaining basic husbandry to in depth genetics to folks, who then go and buy a 10 bushbaby. He forgets to mention that he saw the snake at the show a few days earlier as well. For anyone and everyone wanting to talk smack behind a monitor, what ever makes you feel tuff. Been in this business for many decades, will be here when most of you are gone, walked away from it. As for the poke of a different name, that is what I put on funa years ago. I can NOT change it. To make it sound like I'm hiding is just STUPID, anyone and everyone that knows me also knows I stand accountable to anything I say or do. Thanks, Bob

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Moving, coaching and family, ok we get it, you're a busy man. No ones saying you aren't. All he asked for was a pic and an updated weight. That literally takes 5 minutes. In 3 days you couldn't find 5 minutes to do that? Does that mean you don't check on your snakes at all for days at a time? I understand you're busy, but really, 5 minutes and you would have had a sale.

I'm not saying you're a bad guy but really, try and look at this from the customers point of view. You gotta admit, it looks bad on your part the way you handled this transaction.

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Originally Posted by Thesnakepitt

There was MUCH more to the reply. I am in the process of moving, coaching and my family. Regardless, I (NOT he) suggested the return of funds. The funds were returned with in 10 mins of his comment "is this legit". You feel uncomfortable, it's best not to continue. As for what I do with information, I spend hours at shows explaining basic husbandry to in depth genetics to folks, who then go and buy a 10 bushbaby. He forgets to mention that he saw the snake at the show a few days earlier as well. For anyone and everyone wanting to talk smack behind a monitor, what ever makes you feel tuff. Been in this business for many decades, will be here when most of you are gone, walked away from it. As for the poke of a different name, that is what I put on funa years ago. I can NOT change it. To make it sound like I'm hiding is just STUPID, anyone and everyone that knows me also knows I stand accountable to anything I say or do. Thanks, Bob

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"Buy a 10 bushbaby." What does that even mean?

I did not see the snake at a show a few days prior. I saw the snake June 2 at the Midwest Reptile Show in Indy. Why lie about that? I messaged him about this specific sale on July 27. I still have all text messages saved for this exact reason. Almost 2 months went by, not 3 days.

I did not talk any smack, I posted the exact conversation. I even posted my exact replies.

I didn't make it sound like you were hiding. I stated I looked you up on fauna and could not find your current business name. Please reread the post and you will see this.

And lastly, I'm not acting tough at all. Just stating the facts. I still have the entire FB and text messages saved. I can post them if needed.

Didn't get the pics or weights, my fault. As soon as the customer expressed concern I said I would refund his money. He NEVER asked for it, I said it. All the other bs was from him blowing up my phone with texts when I told him refund was coming. Again, to make the comment about not checking my animals is a bit much, but whatever. Not trying to convert anyone and everyone is free to make their own opinions from this. I didn't come on here guns a blazing, if anything, people who have never spoken with me made comments that were ridiculous. Why would you be surprised that he got his money back so easily ? Anyone that has dealt with me would confirm that I keep in touch and work with any issues that come up from a normal to several thousand dollar animal. Everyone says it takes a few mins and you are correct. Sorry to say that in those couple of days, I didn't have or couldn't make time for that. I answered his texts, told him what it was eating and that it was much larger then the pic, but he also knew this as he saw the animal a few days earlier. thanks, Bob

I wasn't referring to many of the comments. NO where did I say your name. Sorry I thought you were at the last show, you said the price that I had for the show, but asked from an older pic with a different price including shipping

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Originally Posted by Thesnakepitt

I answered his texts, told him what it was eating and that it was much larger then the pic, but he also knew this as he saw the animal a few days earlier. thanks, Bob

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Almost two months Bob. I asked for an UPDATED weight and photo. I think you should go back and reread this thread so you understand better.

Was refering

YOU ASKED, I didn't get it out. You got your money back within 10 mins of asking if it was legit. I have seen 1 other fire ghost for sale, it was 1k on KS. Sorry you felt like you were being scammed. Never have nor will I scam someone.

your fisrt text to me on the July 27th says " Hey it's Adam. I messaged you about the fire hypo. At the show you were asking 600, is that what you still want for hi? I can paypal (if you have PayPal.) How was I NOT to think you just saw him at Richmond from that text ?

Assumptions, but anyway.

It may be good for someone to posts the texts in their entirety and the other check to make sure they're all there.

Sent from my SAMSUNG-SGH-I747 using Tapatalk 4

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Originally Posted by Kodieh

It may be good for someone to posts the texts in their entirety and the other check to make sure they're all there.

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Is there an easier way other than taking 25 different screenshots and uploading and linking them all?