I'm running out of ideas...

As a representative of Scales N Tails, I apologize for any bad experiences you may have had at our store(s) or with any of your purchases. We are committed to providing healthy animals and excellent customer service so, in accordance with our standard policy, we will take back or exchange any animal that is not living up to your expectations.

In the event of any further difficulty, please contact me immediately so that we may provide appropriate assistance.

Needless to say, it is troubling to hear that Scales N Tails staff may have provided improper husbandry advice or in-store care for any animal. I invite anyone with knowledge of such happenings to provide specifics about your experiences so that we may investigate and take corrective measures.

Again, we are committed to providing healthy animals and appreciate your feedback.