MG Reptiles-not a good experience

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Originally Posted by jglass38

You obviously haven't read the BOI or any of the threads here. :rockon:

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I agree!!

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they cannot buy from our company as a direct result of this thread.

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Exactly how do the mechanics of that work???


You are the only one who can prevent people from doing that. Please do not demonize our forum on the BOI because people had the unmitigated audacity to comment on vendor experiences - whether your company or any other company or product.

We ALWAYS welcome ANY comments or feedback our members have whether it relates to particular products or vendors - and we will continue to do so.

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Originally Posted by justcage

I am demanding an immediate cease and disist of all communication on this forum. All futher communication should be directed to me personally via US certified mail.

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Ok guys, that means no one is allowed to share any experiences relating to MG Reptiles, good or bad.

Matt, are you high?

You can't tell people that they can't give feedback on your business in public forum. So long as it is factual in nature and mature in delivery, there is nothing wrong in doing so.

By the way, it's spelled "dEsist."

Thanks for all the compliments guys!

Rich
Reptile Basics Inc.

Matt,

I have read and participated in the thread on fauna to some extent. I saw no one who said they could not order from you based on anything but instances of lousy customer service and shipping times. I will admit that I have told people to spend their money elsewhere because of a bad experience I had with you and pointed them in the direction of multiple other vendors whom I have dealt with and had nothing but good things to say. I do not want to see others deal with your customer service skills or lack thereof and have problems arise because of your lies. Deal with your communication and shipping problems then come back and try to make a better name for yourself.
-Tim Lowe

I have not ordered from MG and do not plan to......I believe this is a free country to order anywhere and it is our responsibility to be aware from where we order from. The discussion here appeared to be nothing but personal experiences and I for one welcome the continued discussion on the customer service of any and all companies that I may deal with. This is in part why I choose to change my opinion and because of the overwelming support for reptile basics I placed an order again today. I believe to threaten people with litigation for discussing actual events is irresponsible and only one more reason I will not order from MG Reptiles.

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Originally Posted by jglass38

NOTE: Take my comments as you will. According to Matt, I will soon be served with legal papers. As much as I believe this to be false, I presume that his claim would include slander, libel or both. Its going to be a long, hard, expensive road for him to prove that my comments over the last year (all of which can be read here or on Fauna) have contributed to a loss of sales for MG Reptiles. Especially in light of his comments of the last couple of days in which he clearly states that his business is better than ever.

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Jamie,

I would not worry, after all slander and libel can easily be defended with the truth. I'm sure you knew that already, but I just want to show support for you and your statements; which from first-hand experience I know to be true myself. If in the future you need anything in regards to this situation let me know, you have my support.

Rich

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Originally Posted by Spaniard

Jamie,

I would not worry, after all slander and libel can easily be defended with the truth. I'm sure you knew that already, but I just want to show support for you and your statements; which from first-hand experience I know to be true myself. If in the future you need anything in regards to this situation let me know, you have my support.

Rich

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Thanks Rich! I wasn't the least bit concerned. :D I never said anything untrue and according to Matt, his business hasn't been hurt a bit. Once more he speaks up when he should stay silent. :confused:

Matt continues to claim that all his customer service problems are in the past. Not just counting the recent threads here and on Fauna, which for the life of me I can't figure why they don't count as current issues, here are Matt's recent Ebay feedback ratings:

http://feedback.ebay.com/ws/eBayISAP...rid=mgreptiles

Yes, its everybody else that is the problem.

I understand everyone wanting to get their experiences out there but I think we have beat this dead horse to death.
I think everyone has enough info to make a informed choice.
Anymore is just over the top IMO

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Originally Posted by jotay

I understand everyone wanting to get their experiences out there but I think we have beat this dead horse to death.
I think everyone has enough info to make a informed choice.
Anymore is just over the top IMO

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I disagree. I think any new info that comes to light needs to be put out there.

Right you are Jamie ;)

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Originally Posted by jotay

I think everyone has enough info to make a informed choice.

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I dont think they do...it seems like everytime the topic of MGR and their poor service dies down and fades to the back, people start ordering from him again without knowing what theyre getting into. Then we see a whole new crop of negative feedback threads/posts spring up ;) seems to be a cycle of sorts.....

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Originally Posted by Uncle Festae

Right you are Jamie ;)



I dont think they do...it seems like everytime the topic of MGR and their poor service dies down and fades to the back, people start ordering from him again without knowing what theyre getting into. Then we see a whole new crop of negative feedback threads/posts spring up ;) seems to be a cycle of sorts.....

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I don't think you need 7 pages of it. I meant this thread was about long enough and just seem to be a baiting back and forth between some folks on here and MGR .

Just think it would be a good idea to let it go now before it becomes a locked thread.

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Originally Posted by jglass38

I disagree. I think any new info that comes to light needs to be put out there.

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I understand what your saying Jamie but if you read this thread by now wouldn't you know if you did or did not want anything to do with them ?

Just seems the back and forth is over kill.

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Originally Posted by jotay

I understand what your saying Jamie but if you read this thread by now wouldn't you know if you did or did not want anything to do with them ?

Just seems the back and forth is over kill.

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Once again, I disagree that it is completely a back and forth. It contains multiple user complaints as well as new information as it becomes available. And as it pertains to the imaginary litigation, it is overwhelming proof that this guy right here didn't ruin Matt's reputation, his actions did.

I thought this thread started out w/ someone sharing there not so good experience w/ MG on here, the feedback thread. Not blaming anyone about ruining anyone's reputaion. That happened as it spiraled downward.

A few posted the same feelings while some posted not the same.

It got out of hand and with people blaming this one for that and that for this.

It almost seems as some have a personal vendetta against him as oppose to just stating the facts and moving on.

Look I am not for or against him. I just think the point has come across and been made.

I have said my bit and I am moving on. Nothing here to see anymore.

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Originally Posted by Pork Chops N' Corn Bread

I've been waiting 2-3 weeks now with no answers as to if my order went out. I sent him an email saying either you let me know if I was billed and if the order went out by Monday the 29th OR consider my order canceled and I'll take my money elsewhere.
Either way, I won't be using Matt again

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Well figured I could update this too but anyone who read it could already guess the outcome. Nothing, Notta. I posted on the BOI.

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Originally Posted by Pork Chops N' Corn Bread

Well figured I could update this too but anyone who read it could already guess the outcome. Nothing, Notta. I posted on the BOI.

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Are you sure you posted on the BOI ? I just looked and did not see anything from you.Not trying to get something started just bringing it to your attention:)

Ive been trying to stay out of this but after all (and I mean all) the reading here and on the BOI, I thought I would chime in.

Ive ordered from Matt several times without anything going wrong. But this was several months ago, I had thought about ordering again from him very soon but after all this lawsuit stuff he keep threating people with just makes me not want to do ANY business with him, instead of trying to settle everything like a professional business man, he resorts to constant threats about "lawsuits".

Joe - he posted it under the BIG MGR thread on the BOI.

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Originally Posted by lillyorchid

Joe - he posted it under the BIG MGR thread on the BOI.

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Yep, what she said:salute:

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Originally Posted by worldcupkeeper

Ive been trying to stay out of this but after all (and I mean all) the reading here and on the BOI, I thought I would chime in.

Ive ordered from Matt several times without anything going wrong. But this was several months ago, I had thought about ordering again from him very soon but after all this lawsuit stuff he keep threating people with just makes me not want to do ANY business with him, instead of trying to settle everything like a professional business man, he resorts to constant threats about "lawsuits".

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I had also ordered some flex-watt ready to use and the only problem i had was the postage was $1 something short.Well i paid it and Matt sent me $2 shorly there after.This was some time back though.I was really floored when i started seeing all these complaints coming up here and there.

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Originally Posted by lillyorchid

Joe - he posted it under the BIG MGR thread on the BOI.

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There is 2 threads? :eek:

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Originally Posted by Pork Chops N' Corn Bread

Yep, what she said:salute:

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So you are jake the snake huh? No wonder i did not see it :P

It appears as though Matt has withdrawn his BOI Good Guy Certificate.


Probably a pre-emptive manuver, although withdrawn certs. can still be voted against.

I've done business several times with MG Reptiles and never had any issues. That said I cannot condone Matt's apparent denial of present problems and the manner in which he treats his customers.

Having done business with The Bean Farm and always receiving outstanding support from them, I will be giving them the bulk of my business in the future.

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Originally Posted by shavemycoinpurse

It appears as though Matt has withdrawn his BOI Good Guy Certificate.


Probably a pre-emptive manuver, although withdrawn certs. can still be voted against.

I've done business several times with MG Reptiles and never had any issues. That said I cannot condone Matt's apparent denial of present problems and the manner in which he treats his customers.

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That's where I'm at too. I've had several successful transactions with him, but he seems to be coming unhinged and I'd just be more comfortable going elsewhere.

Good afternoon.
New
http://www.geckoforums.net/showthread.php?t=6560
http://www.faunaclassifieds.com/foru...ad.php?t=97437
http://www.faunaclassifieds.com/foru...ad.php?t=97388

Recent
http://www.faunaclassifieds.com/foru...ad.php?t=96223
http://www.faunaclassifieds.com/foru...ad.php?t=90850

The horse is dead and buried.
Let's leave it there.

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Originally Posted by jotay

The horse is dead and buried.
Let's leave it there.

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I don't see anything wrong with Dennis posting the links so people can be made aware.

There is already 8 pages of awareness.

I just don't want ANOTHER ugly thread going on that's all.
Not an attack at Dennis. :)

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Originally Posted by jotay

There is already 8 pages of awareness.

I just don't want ANOTHER ugly thread going on that's all.
Not an attack at Dennis. :)

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Some people are not aware of the threads on Fauna and the things that have been said and done.

This is the only place I go, so I appreciate the links.
Of course, it's already been pointed out like...twice today that I'm a big ole drama ho :D

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Originally Posted by SarahMB

This is the only place I go, so I appreciate the links.
Of course, it's already been pointed out like...twice today that I'm a big ole drama ho :D

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Who said that? Ridiculous!! :P

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Originally Posted by jglass38

Who said that? Ridiculous!! :P

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LOL
Best laugh I've had all day! :clap::blowkiss:

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Originally Posted by SarahMB

LOL
Best laugh I've had all day! :clap::blowkiss:

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Glad I could help out! :D

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Originally Posted by jotay

There is already 8 pages of awareness.

I just don't want ANOTHER ugly thread going on that's all.
Not an attack at Dennis. :)

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I don't take it as an attack as well. Ugly threads sometimes happen when people have been “ugly.” I will be respectful of this site. If new information is not welcomed or desired here, I wont post it. I'm not overly familiar with this site and don't want to cause a disruption from the norm.

My personal opinion would be an agreement with Jamie. I would think the many current complaints would warrant at least a small note but I’m not here to cause this site any grief.

Have a wonderful day.

Please don't take it that way and feel free to post and express your opinion.
That is what makes this site work.

You did nothing wrong and only had best intentions.

My comments where meant for others who may have chimed in w/ not good intentions.

New information is always welcomed here.

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Originally Posted by Dennis Hultman

I don't take it as an attack as well. Ugly threads sometimes happen when people have been “ugly.” I will be respectful of this site. If new information is not welcomed or desired here, I wont post it. I'm not overly familiar with this site and don't want to cause a disruption from the norm.

My personal opinion would be an agreement with Jamie. I would think the many current complaints would warrant at least a small note but I’m not here to cause this site any grief.

Have a wonderful day.

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Dennis, your post was fine, and new information is welcomed. Thank you for your post!