MG Reptiles

Sounds right up my alley:)

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Originally Posted by jessie_k_pythons

Acustic enginere (sp? I HAVE TO LEARN TO SPELL!)

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Hey Jessie, I don't mean to poke fun, but when I saw that I couldn't help but snicker a little! :giggle: :bolt:

Some of the post on here just kill me. Unreal!

Anywho, I've ordered from Matt and didn't have a problem. I think he is a fine person to do business with and I will continue to do business with him when the occasion arises.

I only wish he sold Helix ( I know I know Matt ) :)

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Originally Posted by jotay

I only wish he sold Helix ( I know I know Matt ) :)

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LOL lots of people do:) Just cant bring myself to do it again:)

Yeah, Helix tstats are crap...I don't know why NERD, VPI, BHB, and RDR would use them exclusively!

:tongue2:

Lets not go down this road again shall we? If people wan't to buy Helix and they cannot buy it from a certain business because of their reasons, then they have the absolute choice of buying it from somebody else. Yes the big guns carry it and I'm sure(like me) they believe it to be the best. That is not a basis to antagonize a business that does not carry them for whatever reason. If you are someone who feels strongly about this, carry the discussion using pms, emails etc. Let this thread be for posting someones business/transaction experience with MGReptiles and nothing more. :colbert2:

I meant that in the most playful way possible, I promise. We all know what the deal is with that, and if you can't laugh it off or poke fun about stuff like that, no one would be able to get along!

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Originally Posted by elevatethis

I meant that in the most playful way possible, I promise. We all know what the deal is with that, and if you can't laugh it off or poke fun about stuff like that, no one would be able to get along!

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Hard to tell if someone is being playful or not given the touchy subject matter. Just trying to make sure that this one doesn't end up getting locked. :)

I wanted to give everyone an update since I just ordered from Matt this week.

I had placed an order earlier (June 12th). It was delayed beyond the appropriate time frame as his website states. I emailed him a couple times and all emails were answered in good time. Nevertheless my order finally arived July 1st. Not too long, but compared to others not very quick either. Anyway, I placed another order cause of the big T-stat sale, hoping it wouldn't be so bad. I stumbled upon this post and saw that Matt was offering a discount and free shipping to customers experiencing delays.

Well it was honored, and the order has shipped before schedule and ofcourse I am very happy:D

So to all of you doubting Thomas's... Matt's a man of his word.:sweeet:

I placed an order over 2 weeks ago and have yet to receive it, so far I am very dissatisfied. I guess next time I'll go with bean farm.

Has anyone else had a hard time with their MGReptiles Orders lately? I placed my order for a tub/flexwatt setup on August 27th. When I originally had trouble getting a hold of Matt it was due to a change in my email address so fine blame is on me for that. When I did finally hear from him at my new email address on Sept 5th he said my package would ship that week and arrive in 2-3 days. Its now Sept 26th, I wrote him an email on the 21st and called him on the 25th. No response, meanwhile I'm stuck waiting for a tub to house my pastel thats on hold. I don't want to go through paypal because I want to give him the benefit of the doubt with him getting married an all. I just wish he would respond to my many attempts to reach him. I'm not looking to tarnish anyones reputation, but when is enough enough?

I am pretty sure he got married over the weekend, so he has probably not even recieved your email or message yet. I would give him a few days then try to get in touch with him again.

I've been waiting for a flexwatt and thermostat order too.

David

From the www.mgreptiles.com website.

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We will be closed from 9/27-10/3 for my wedding, see
contact page for more details.

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Hope that helps :)

I knew that, just I've been trying to reach him since the 21st.

I am in and out fo the office but orders will still be goiong out until Thursday. I tell ya what, planning/getting married, moving, getting an autistic child in kindergarden and running a business all in one day is a full plate:)

Rich and David - Shoot me an email with your concerns, I can answer them from the laptop.. Thanks for the patience guys,
-Matt

I have also placed an order I was starting to worry a little myself. Now he has a wife to keep him in place so orders should be here tomorow I bet.



Bill

No fears.....Matt is shipping stuff out as he says ;).....My wife just informed me that I got my order in today as she was reading over my shoulder.....she just forgot to tell me when I got home :)

I've ordered twice from Matt and I'd do it again everything has been great.

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Originally Posted by Pintado

I have also placed an order I was starting to worry a little myself. Now he has a wife to keep him in place so orders should be here tomorow I bet.



Bill

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hahahah, right on..lol.. I do beleive you have hit the nail on the head.. Here latley she has been more like you have to get fitted for this and do you like these colors, um yeah, whatever you like honey:) Now for the next 2 days I have to pratice watching people walking down the isle.. Oh and I am also making bows.ahh Anywho, your orders are extreamly important and will have the attention they need and deserve.. Wish me luck and if your in the area please come to the wedding and the reception, love to have you all as guests. It will be held at Racine First Baptist chruch in Racine WV.. Hey, free food:)

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Originally Posted by justcage

Hey, free food:)

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free cake...... :O

:pinkele: :pinkele: :pinkele: :pinkele: :pinkele: :pinkele: :cake: :cake:

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Originally Posted by justcage

...Oh and I am also making bows.ahh

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LOL....my wife had me doing the same thing the night before our wedding.....making bows on little favors for the after party ;)

....must be some secret test before they go through with the wedding :D

seriously, Matt is running his biz all by himself and i know running a business is not at all easy. He's a busy guy, but you will get your stuff. I did.

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Originally Posted by nathanledet

seriously, Matt is running his biz all by himself and i know running a business is not at all easy. He's a busy guy, but you will get your stuff. I did.

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I guess it all depends on how long you are willing to wait... :rockon:

Hi Matt - Hopefully you get this - I had placed and paid for my order on Sept 7th! Two Johnson Thermostats. I have sent you multiple emails requesting a tracking ID as you stated over a week ago that it would be shipped on Friday and I have received no response. I can't wait any longer - I need my thermostat to keep my BP happy! Just so you know I will more than likely be cancelling my order via paypal tonight if I dont receive it and ordering thru someone who can ship to me tomorrow next day. My BP needs his thermostats - I cant wait any longer....


Also in the future it would be helpful to inform your customer if the product is on backorder for over 2 Weeks instead of having to wait two weeks giving you the benefit of the doubt waiting every day only to find out it is on backorder:(

Not trying to be harsh, but I really need and needed my thermostat 3 weeks ago when I ordered it:mad:


Thanks,
Cara

Went out today Cara:) Hi Jamie:)

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Originally Posted by justcage

Went out today Cara:) Hi Jamie:)

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You should probably provide her a tracking number so she can track the package. :salute:

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Originally Posted by justcage

Hi Jamie:)

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Hey pumpkin, you don't make a dent in my good times. Back to your old negative repping huh? Anyway, I thought I was the wolf, not the sheep. :D:rockon:

MG Reptiles 09-27-2006 03:13 PM sheep

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Originally Posted by jglass38

Hey pumpkin, you don't make a dent in my good times. Back to your old negative repping huh? Anyway, I thought I was the wolf, not the sheep. :D:rockon:

MG Reptiles 09-27-2006 03:13 PM sheep

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I assure you that if want to express yourself then Ill express what I think of you. I will say nothing else towards you Jamie. Not looking for a fight.. Please grow up.

......and if you two get to expressing this thread will not make it past another post. We come here to share info with one another....not witness a feudal battle of words that never gets anywhere. Call each other on the phone if there is a problem and discuss something like real men cause I really don't want to see bickering back and forth again...it just brings the entire mood of the forum down.

Thank you for your help Matt and Jamie. I know you both want what is best for the bp.net community.

Have a good one both of you,
Daniel

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Originally Posted by daniel1983

......and if you two get to expressing this thread will not make it past another post. We come here to share info with one another....not witness a feudal battle of words that never gets anywhere. Call each other on the phone if there is a problem and discuss something like real men cause I really don't want to see bickering back and forth again...it just brings the entire mood of the forum down.

Thank you for your help Matt and Jamie. I know you both want what is best for the bp.net community.

Have a good one both of you,
Daniel

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I agree with you completly! Lemme try it on for size...me me me me
ROCK ON:)

Yeah... you're a funny guy :):D:D lol

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Originally Posted by CUBApete

Yeah... you're a funny guy url=http://1*****autoshop.com]:)[/url] url=http://*****cforumz.com]:D[/url] url=http://*****autorepair.com]:D[/url] lol

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And thats a heck of a spammy first post.

And the URLs are bogus too. Harvest IP's somewhere else.

Never had a problem with MG. Great products, great service and fast response. Thanks Matt.

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Originally Posted by justcage

Went out today Cara:) Hi Jamie:)

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Matt - Tracking # Please?. Next Day AIR I Hope? Considering I ordered this 3 weeks ago? ...and had I not logged on and seen this I still would not know it was coming:( But I guess this is the best way to communicate with you???? :frustrate Matt I purchased from you because of all your advertisement on this board and so far this has not been a good experience. I have to say I am disappointed. Sorry but I am:(

Sorry, I try to please everyone. I am sure you will be pleased with the thermostat when it arrives. Email me for a delivery confrimation number. Thanks,
-Matt

Ps. the best way to reach me is by phone or email, not a forum..

Hey matt you forgot to call me today

David Suess
Jodi Wendt

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Originally Posted by tropheusfreak

Hey matt you forgot to call me today

David Suess
Jodi Wendt

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Actually no I didnt, I called you 3 times! Your phone/cell company told me"all circuits are busy".. I actually waited until you were out of your meeting before calling as well.

What a bummer. It worked all day for me. I will pm you another number you can reach me at tomorrow.

David

Matt - you have my email - can you respond with my tracking info via the multiple emails I sent already this week?

Thanks much appreciated:)
Cara

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Originally Posted by justcage

Sorry, I try to please everyone. I am sure you will be pleased with the thermostat when it arrives. Email me for a delivery confrimation number. Thanks,
-Matt

Ps. the best way to reach me is by phone or email, not a forum..

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Originally Posted by justcage

Sorry, I try to please everyone. I am sure you will be pleased with the thermostat when it arrives. Email me for a delivery confrimation number. Thanks,

-Matt

Ps. the best way to reach me is by phone or email, not a forum..

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Matt - I STILL have not received my thermostats. The confirmation you sent says that you have notifed the USPS that you have a package to be mailed- but says THAT IT STILL HAS NOT LEFT !!!!!

Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper or shipping partner on September 27, 2006 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later

I am cancelling my order right now thru PAYPAL! You took my $ via Paypal almost 4 WEEKS AGO! This is ridiculous!

Good luck getting your money back! I know it took me from May to about two weeks ago to get my money back from them. I too ordered something from MG. I too had to wait a month to get myself shipped out, and I never received it. I went though everything from having to email Matt, to having to go to the post office and bugging them, filing a claim with them, questioning my poor mail man - having him file a claim saying he never dropped us off a package, them filing and calling pay pal many many a time and complaining. Finally I just not got my money back. Never again! I still do not know whatever happened to my stuff that apparently was shipped out.

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Originally Posted by HIGHMAINTENANCE

Matt - I STILL have not received my thermostats. The confirmation you sent says that you have notifed the USPS that you have a package to be mailed- but says THAT IT STILL HAS NOT LEFT !!!!!

Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper or shipping partner on September 27, 2006 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later

I am cancelling my order right now thru PAYPAL! You took my $ via Paypal almost 4 WEEKS AGO! This is ridiculous!

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I'm in the same boat you are. My tracking info says the same nonsense. Do all these people with good things to say get on a VIP list of some sort that I wasn't aware about.

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Originally Posted by Spaniard

I'm in the same boat you are. My tracking info says the same nonsense. Do all these people with good things to say get on a VIP list of some sort that I wasn't aware about.

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You know, I've wondered the same thing in the past. I couldn't believe all the excellent reviews that I read.

I've kept quiet about my experiences, but I guess I'll speak up now.

I now purchase all of my heating supplies from Rich at Reptile Basics, and I get what I order within 2 days of placing my order (he ships UPS or Fedex and I'm only a 2 day route even with ground).

My first order I placed with Matt was in late July 2005 for a thermostat, flexwatt, used 20 gallon long tank, and a lid.

In late August I was trying to reach him for the status of my order and finally responded and said that he had sold out of the tanks. :confuzd: A month he had my money and then he tells me he sold out? Why didn't he tell me the moment he received my money? So, we finally worked it out that once he sold a gecko that he'd have a tank available.

Then, his supplier of flexwatt was out of flexwatt. I finally got my order in middle September.

January 2006 came and I gave Matt the benefit of the doubt and decided to order another thermostat and some more flexwatt. The same sized flexwatt, wired was now five or six dollar more. When I asked about that, he tells me that I had actually purchased USED flexwatt on a special in the summer. Unbeknownst to me, because I would not have ordered used flexwatt. When I questioned it, he came back with an "LOL" and tells me that he sold OUT of the used, so I actually got new at a used price.

So, we worked out pricing and exactly what I wanted in flexwatt and an agreed upon price. I stressed when I needed the order, because I had scheduled a day off to receive three snakes, and I needed to get their tubs set up and running for 48 hours. I was assured that everything was in stock, and that would be no problem. After a delay, I heard again that a supplier was out, this time the thermostat. I had to put off delivery of my animals for another week, and my order shipped out on the third promised date.

I will say this - the USPS website will always say what's been posted above until your order is delivered. I would prefer to work with someone who will ship UPS or FedEx that provides true tracking.

But based on two purchases that failed to be delivered when originally promised, and no communication about delays unless I specifically asked (I shouldn't have to ask, the vendor should give the customer a courtesy e-mail at the very least to let them know their order is NOT shipping when promised), and excellent service EVERY time from Reptile Basics, that is my vendor of choice for heating supplies now, and will be the vendor I refer people to.

In my "real life" I am a buyer for a multi-millon dollar company. If my vendors don't deliver as promised or don't communicate delays in my orders, I give them two chances and then I replace them with a vendor who will deliver as promised and will openly communicate if there's a delay without me having to ask.

Do a search for MG Reptiles in the Inquiries section, I know I started a thread that ended up being about 4 pages long, with a mix of satisfied and dissatisfied customers. I don't care if he gives stuff away, he'll never get my business again.

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Originally Posted by BD1

Do a search for MG Reptiles in the Inquiries section, I know I started a thread that ended up being about 4 pages long, with a mix of satisfied and dissatisfied customers. I don't care if he gives stuff away, he'll never get my business again.

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You wont even have to do that, I just merged both threads into one. Makes it more neat and orderly around here.

Now that I've reached the limit on how far I'll let people go, I'm going to voice my FULL opinion about my experience.

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Originally Posted by justcage

Ps. the best way to reach me is by phone or email, not a forum..

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This statement right here is a bunch of balogna. I left multiple emails, PM's on this site, even voice messages without response. Everything I did was in a neutral professional manner. The only time I got a response initially was when I mentioned paypal, and even then he answered with a "don't threaten me with paypal" What ever happened to customer satisfaction? Where was the I'm sorry it took me so long to respond to you but only a day to accept your money. NOWHERE!

Even throughout all of this I hoped he would just send me my order and gave him the benefit of a doubt with all his personal complications...But then I thought I was being played for a fool. After all what self respecting business man would envolve his own personal life as an excuse of why he is delayed. I DON"T CARE. If there are any personal reasons you can't run your business, then temporarily close it down, don't screw with customers that you obviously don't give a damn about. Don't send me an emails saying you shipped my product when you did nothing but notify the post office to expect a package.

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I hope so too, this is not a good time for me to be worried:) I want you to have the best customer service on the planet as I fell that all of my customers are my friends and I cannot stomach the thought of a friend needing something from me and me not being there.. Talkt to you soon,
-matt

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Don't feed me this crock of you know what. All your doing is taking advantage of my patience.

To anyone who ever had a good experience with this vendor, Bravo, and good luck with him in the future. I know for a fact I'd rather rot in a ditch than deal with MGreptiles again. Not because of the delays but because of all the b/s fed to me in the process, quite frankly I have indigestion.

The "i'm a one man show" excuse is crap, if you have a workflow that demands more than one set of hands, hire the help, or at least have the decency to tell your customers its going to take them more than a month to receive their orders, not the misleading and broad verbage you have written in your terms of sale.

Never Again!

I hope many other people will be spared the aggrevation I have gone though.

Special thanks to Evan for dealing with all the changed dates and holding my snake for so long. It is good to know that the straight up businessmen still exist in this world.

AMEN! Rich! x2

I did finally receive my thermostats on Sat night but still never received any other form of communication. I too had a new BP on the way and had expected my thermostats to be there before my BP - WRONG!!!
Instead I spent every 2 hours adjusting UTH's and lights with dimmers, etc to keep my new BP happy! Which BTW - I must have done right! Because he had his first rat with me last night!

Looks like there is a need for someone to look into pulling his rights to advertise on this sight so that people don't associate him with this site - like I did being a NOOB! I trusted because his banner was on this site.

Well I'm thankful my stuff did arrive a month later!

Note: Dont buy from someone who does not use UPS or Fedex - the trackers are worthless from USPS!

I wasn't even lucky enough to recieve my stuff. I opened a dispute with paypal today. I would love to be wrong though and have my stuff arrive, would make things much easier. But we'll see i guess.

Good Luck Rich - I hope it turns out for you. Things like this totally suck!