Ball Python Shipment arrived...PLEASE HELP

Well, after a week and a half I was finally able to reach Brian. They are out of Mystic females so the breeding project I had is down the drain, so I had to settle for something different/cheaper. I'm not in any way pleased with BHB for my first experience with them. I can promise I'd never do business with them in the future. Even if my case is one isolated experience it's still crappy on my end, had they gotten back to me the next day or even 2 days later I probably wouldn't have even made an issue out of it, but to go a week and a half with NO contact is just ridiculous. But I'm glad it's over...hopefully

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That really sucks your first online purchase turned out like this. Hopefully just a one time experience for you.

If they don't have what you want, they should be refunding you + shipping so you can go elsewhere to get what you want.

Is the original snake okay? I hope so :(

Sorry you're having this experience. Like you said, it's probably an anomaly, but still real crappy to have to deal with.

I'm curious as to how the snake is doing? Did she survive? I also agree that if they can't give you what you exactly what you want, then they should refund your money!

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Originally Posted by LadyByrd

I'm curious as to how the snake is doing? Did she survive? I also agree that if they can't give you what you exactly what you want, then they should refund your money!

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She very much alive still, but she has a severe (and I mean SEVERE) head wobble. She also only uses the very top of her tail and mid body to head, the lower 3/4 is totally dead it seems. I'm hoping she will eat tomorrow. If so I'll be very happy! She's very underweight so I'll have to fatten her up as well. Which was a whole different reason I was upset with BHB

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Originally Posted by Nismogizmos

She very much alive still, but she has a severe (and I mean SEVERE) head wobble. She also only uses the very top of her tail and mid body to head, the lower 3/4 is totally dead it seems. I'm hoping she will eat tomorrow. If so I'll be very happy! She's very underweight so I'll have to fatten her up as well. Which was a whole different reason I was upset with BHB

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can you post new picture?
thanks

Why hasn't the snake been put down now that BHB knows? Or are you sending her Back to him?
You should get a full refund not something you don't want!

If you want I will hook you up with Mystic Pinstripe female for the cost of shipping!


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Originally Posted by coldbloodaddict

If you want I will hook you up with Mystic Pinstripe female for the cost of shipping!

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:salute::bow::bow::bow::bow::bow:

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Originally Posted by coldbloodaddict

If you want I will hook you up with Mystic Pinstripe female for the cost of shipping!

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Wow! Now that is something else! Kudos to you, my friend.

Let this be a lesson to people who insist that the large names in this hobby do no wrong and that they are on a level higher than the rest of us poor slobs.

Brian is a good guy, and has done a lot for this hobby, but he controls a large operation with several employees - all of which are human and all of which make mistakes.

However, this mistake encompasses many levels - shipping in cold temperatures, shipping an animal with obvious neuro issues, not providing prompt customer service and then - as far as I'm concerned - not taking care of the customer. Nice guy or not, this one sucks on ALL levels and it sucks hard.

So at this time, no one should be making excuses. If you are reading this thread and feel that the OP got a raw deal plus a run around to boot find some way to let BHB know. It's not too late to have Brian make this better.

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Originally Posted by coldbloodaddict

Why hasn't the snake been put down now that BHB knows? Or are you sending her Back to him?
You should get a full refund not something you don't want!

If you want I will hook you up with Mystic Pinstripe female for the cost of shipping!


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You ROCK! :bow:

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Originally Posted by coldbloodaddict

Why hasn't the snake been put down now that BHB knows? Or are you sending her Back to him?
You should get a full refund not something you don't want!

If you want I will hook you up with Mystic Pinstripe female for the cost of shipping!


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PM sent!

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Originally Posted by coldbloodaddict

If you want I will hook you up with Mystic Pinstripe female for the cost of shipping!


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That's so great of you to do. You. Are. Awesome!! :)


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I have a very upsetting and sad update...the female Mystic had to be humainely euthanized..I'm disgusted, depressed, enraged and alot of other emotions I can't describe. Thanks to everyone who gave me advice, it's very much appreciated

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I'm so sorry. :(

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Originally Posted by bcr229

I'm so sorry. :(

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Thank you, I appreciate it :-(

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Originally Posted by coldbloodaddict

Why hasn't the snake been put down now that BHB knows? Or are you sending her Back to him?
You should get a full refund not something you don't want!

If you want I will hook you up with Mystic Pinstripe female for the cost of shipping!


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KUDOS TO YOU. Thank you for being awesome.

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Originally Posted by Skiploder

Let this be a lesson to people who insist that the large names in this hobby do no wrong and that they are on a level higher than the rest of us poor slobs.

Brian is a good guy, and has done a lot for this hobby, but he controls a large operation with several employees - all of which are human and all of which make mistakes.

However, this mistake encompasses many levels - shipping in cold temperatures, shipping an animal with obvious neuro issues, not providing prompt customer service and then - as far as I'm concerned - not taking care of the customer. Nice guy or not, this one sucks on ALL levels and it sucks hard.

So at this time, no one should be making excuses. If you are reading this thread and feel that the OP got a raw deal plus a run around to boot find some way to let BHB know. It's not too late to have Brian make this better.

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Will do.

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Originally Posted by Nismogizmos

I have a very upsetting and sad update...the female Mystic had to be humainely euthanized..I'm disgusted, depressed, enraged and alot of other emotions I can't describe. Thanks to everyone who gave me advice, it's very much appreciated

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So sorry. :(

Oh no :( I'm so sorry for your lose.


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Im so disappointed with this whole situation i met Brian a few times at different shows but the problem is he is one person I'm not making an excuse for him, the reality is he probably saw this snake once at most when i talked to him he said he has breeders and employees for all aspects of the field , so in reality someone there made a huge mistake and ramifications should be taken. I am so upset this snake had to be put down i been reading this for days now and its time i chime in, coldbloodedaddict is amazing for helping you out here and for this my business will be taken to him next time i am purchasing, this shows a true caring person who goes above and beyond. I am so impressed by this. Once again not to make light of the real reason I'm posting I am so sorry this happened to you and you lost a snake you have been waiting for and you had to watch this poor thing come in critical condition and deteriorate do to his neuro problems I'm so sorry he had to be put down.

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Originally Posted by coldbloodaddict

Why hasn't the snake been put down now that BHB knows? Or are you sending her Back to him?
You should get a full refund not something you don't want!

If you want I will hook you up with Mystic Pinstripe female for the cost of shipping!


Sent from my iPhone using Tapatalk

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Wow, you are an awesome human being! Wow.

I agree with those that said Brian is simply one human being with a big company, but so is any CEO or owner of a large company, and the fact is, when things go wrong, it is the fault of the owner/CEO by default. Clearly Brian needs to sort some things out if this was allowed to happen. I hope to see that he makes this right, as I did have a lot of respect for him.

Also sorry for your loss, poor girl :(

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Originally Posted by Shera

I agree with those that said Brian is simply one human being with a big company, but so is any CEO or owner of a large company, and the fact is, when things go wrong, it is the fault of the owner/CEO by default. Clearly Brian needs to sort some things out if this was allowed to happen. I hope to see that he makes this right, as I did have a lot of respect for him.

Also sorry for your loss, poor girl :(

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In my book there's no excuse for this whole situation, it all could have been avoided. And there's excuse for NOT communicating with me. BHB has lost a customer as well as 3 close friends who were going to order from them as well. I hope it was worth it for them.

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Originally Posted by coldbloodaddict

If you want I will hook you up with Mystic Pinstripe female for the cost of shipping!

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Your generosity will not go unrewarded my friend!:D

When it's time for me to add a new critter, I'll be contacting you.:gj:

I might have missed it but it didn't seem like you mentioned what tey did to fix this situation once you got in contact with them. Did the refund or are sending you a new snake or something? Did you have to pay to euthanize or did they cover the cost? What did they do to try and make things right if anything? Or were you just left in the dust?

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Originally Posted by van_garret2000

I might have missed it but it didn't seem like you mentioned what tey did to fix this situation once you got in contact with them. Did the refund or are sending you a new snake or something? Did you have to pay to euthanize or did they cover the cost? What did they do to try and make things right if anything? Or were you just left in the dust?

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They're sending me a lesser female, not what I needed for my breeding project. As to whether they actually send it or not is another matter entirely


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Originally Posted by Nismogizmos

In my book there's no excuse for this whole situation, it all could have been avoided. And there's excuse for NOT communicating with me. BHB has lost a customer as well as 3 close friends who were going to order from them as well. I hope it was worth it for them.

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I totally agree, if I don't see that this is made right, and then some, I will lose a lot of respect. I hope and would expect that they pay the cost of euthanasia in this case.

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Originally Posted by Shera

I totally agree, if I don't see that this is made right, and then some, I will lose a lot of respect. I hope and would expect that they pay the cost of euthanasia in this case.

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I'm not even going to bother. I just want it done with. The one thing i can say is... Lesson learned.

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Originally Posted by Nismogizmos

In my book there's no excuse for this whole situation, it all could have been avoided. And there's excuse for NOT communicating with me. BHB has lost a customer as well as 3 close friends who were going to order from them as well. I hope it was worth it for them.

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So you mean it could have been avoided because they shouldn't have shipped it in the first place or you just shouldn't have ordered it?

Hit up Brian on twitter, I find its a fast method of communication. He will definitely get in contact with you then.
Don't be so hasty to write bhb off just yet huh... Everyone is allowed a mistake here and there, that's how we all grow.
Best of luck with your situation. I'm a no name small time breeder from a tiny island in the caribbean and I only breed normals. So far Brian has been a great mentor in my journey answering questions quickly and motivating me. So I boldly stand in bhb's defense, everyone deserves a chance to redeem themselves....

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Originally Posted by van_garret2000

So you mean it could have been avoided because they shouldn't have shipped it in the first place or you just shouldn't have ordered it?

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Had they not shipped in this weather. Even at that, had they shipped it and then immediately after my first phone call started to fix the situation it wouldn't have been as upsetting. It was the run around that irritates me most

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Originally Posted by Nismogizmos

Had they not shipped in this weather. Even at that, had they shipped it and then immediately after my first phone call started to fix the situation it wouldn't have been as upsetting. It was the run around that irritates me most

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I haven't heard of a snake having a problem like yours before. The whole not using part of its body thing. Do you think it might have not been the shipping and they sent you a problematic snake hoping it would have been ok? You did mention that the heat pack was still warm when it arrived so it could have had proper warmth during shipping.

Run around always sucks. I have felt with it for reptiles but
I have had warranty companies try to do that to me. Their hopes is you just give up so they don't have to pay up.

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Originally Posted by van_garret2000

I haven't heard of a snake having a problem like yours before. The whole not using part of its body thing. Do you think it might have not been the shipping and they sent you a problematic snake hoping it would have been ok? You did mention that the heat pack was still warm when it arrived so it could have had proper warmth during shipping.

Run around always sucks. I have felt with it for reptiles but
I have had warranty companies try to do that to me. Their hopes is you just give up so they don't have to pay up.

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I hadn't thought of that, though as crappy as the situation is, I don't think they'd be so wrong as to send me a snake with a preexisting condition, at least I HOPE not

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Originally Posted by van_garret2000

I haven't heard of a snake having a problem like yours before. The whole not using part of its body thing. Do you think it might have not been the shipping and they sent you a problematic snake hoping it would have been ok? You did mention that the heat pack was still warm when it arrived so it could have had proper warmth during shipping.

Run around always sucks. I have felt with it for reptiles but
I have had warranty companies try to do that to me. Their hopes is you just give up so they don't have to pay up.

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My boyfriend actually had a snake he adopted do this. It was a very young snake, and he just stopped using the second half of his body out of nowhere. My boyfriend checked everything - temperature, humidity, hide size, I mean literally everything, but nothing changed. He tried exercising the little guy by taking him out, but the snake would only use the first half of his body to move around the floor. It was like those muscles had just ceased to exist. Soon after the snake stopped eating and then passed away. =/ We even took him to a vet, who didn't even seem to notice the problem, telling us the snake was just young and needed exercise (which we thought was ludicrous). I can only imagine that it was some sort of neurological issue that my bf was unaware of when he adopted the snake, just like this snake seems to have had a neurological issue.

OP: I'm sorry about what you had to go through. =[ That should never have happened, and the customer service ABSOLUTELY should have been better.

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Originally Posted by RockNRollProcelain

My boyfriend actually had a snake he adopted do this. It was a very young snake, and he just stopped using the second half of his body out of nowhere. My boyfriend checked everything - temperature, humidity, hide size, I mean literally everything, but nothing changed. He tried exercising the little guy by taking him out, but the snake would only use the first half of his body to move around the floor. It was like those muscles had just ceased to exist. Soon after the snake stopped eating and then passed away. =/ We even took him to a vet, who didn't even seem to notice the problem, telling us the snake was just young and needed exercise (which we thought was ludicrous). I can only imagine that it was some sort of neurological issue that my bf was unaware of when he adopted the snake, just like this snake seems to have had a neurological issue.

OP: I'm sorry about what you had to go through. =[ That should never have happened, and the customer service ABSOLUTELY should have been better.

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That's exactly what she was doing. She would almost throw her head around when I was holding her and the had use of the tip of her tail but mid body to spurs she had 0 movement. This morning she was just layer sideways in the enclosure and that's when I said it's not fair to let it suffer anymore

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Originally Posted by Nismogizmos

That's exactly what she was doing. She would almost throw her head around when I was holding her and the had use of the tip of her tail but mid body to spurs she had 0 movement. This morning she was just layer sideways in the enclosure and that's when I said it's not fair to let it suffer anymore

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Makes me so sad =[ My bf's little one did the head drop thing too. It was almost like he couldn't control his head? Or maybe just couldn't support it. I'm so sorry that you had to go through that and I'm sorry she did too. =[ But at least she is out of her misery and can rest in peace. Hopefully something like that doesn't happen to you ever again. =[ I know from experience that it's unpleasant and beyond devastating. My bf was positive he'd done something wrong, but no matter how hard we looked, there was nothing we could find that had been out of place with his husbandry. So it must have been something neurological or genetic, or some kind of disease that we knew nothing about and our vet didn't recognize.

Im sorry that you had a horrible first experience. You shouldn't have to accept that lesser if you don't want her. Will they not refund you?

Assuming the snake was fine before shipping, overheating can cause neuro problems. Was the box shipped with extra or larger heat packs to try to compensate for the cooler weather? If so, it shouldn't have been done like that. And if the snake was like that before shipping, yikes.

And the poor treatment of any customer is a black mark in my book.

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Sorry to read this.

Please do not let it deter you from online ordering. The overwhelming majority of these transactions go very well.

There is a ton of conjecture here as to what exactly could have caused this, but really it kinda does not matter. It is the end result of poor customer service and a sick (now deceased animal) that needs the more immediate attention.

I agree that if you just want a refund, that is what you should get. I assume there is at least a partial refund coming with the less expensive snake?

Good on you ColdBloodedAddict for stepping up to the plate!

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Originally Posted by Royal Hijinx

Sorry to read this.

Please do not let it deter you from online ordering. The overwhelming majority of these transactions go very well.

There is a ton of conjecture here as to what exactly could have caused this, but really it kinda does not matter. It is the end result of poor customer service and a sick (now deceased animal) that needs the more immediate attention.

I agree that if you just want a refund, that is what you should get. I assume there is at least a partial refund coming with the less expensive snake?

Good on you ColdBloodedAddict for stepping up to the plate!

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Not even a mention of a partial refund for the Lesser on their part which is cheaper in price than the Mystic.

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Originally Posted by satomi325

Im sorry that you had a horrible first experience. You shouldn't have to accept that lesser if you don't want her. Will they not refund you?

Assuming the snake was fine before shipping, overheating can cause neuro problems. Was the box shipped with extra or larger heat packs to try to compensate for the cooler weather? If so, it shouldn't have been done like that. And if the snake was like that before shipping, yikes.

And the poor treatment of any customer is a black mark in my book.

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The heat pack was warm (body temp warm) and was quite small and there was only one. It was not taped to the box insulation, it was just inside the box on the opposite side of where the snake was.

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Originally Posted by Nismogizmos

The heat pack was warm (body temp warm) and was quite small and there was only one. It was not taped to the box insulation, it was just inside the box on the opposite side of where the snake was.

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I feel like the snake was shipped like that. Poor quality control. It was probably the last mystic avaliable like you said and for a reason. I would just demand a refund instead of the lesser if you are not happy and if they do not refund you call your credit card company.

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Originally Posted by piedpython

I feel like the snake was shipped like that. Poor quality control. It was probably the last mystic avaliable like you said and for a reason. I would just demand a refund instead of the lesser if you are not happy and if they do not refund you call your credit card company.

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See I'm afraid if I do that, they'll cease communication alltogether. Then it'll just get more complicated

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Originally Posted by Nismogizmos

Not even a mention of a partial refund for the Lesser on their part which is cheaper in price than the Mystic.

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That is ridiculous. They are basically stealing money and giving you a 'lesser' product.

Definitely try to get some clarification on what exactly they are doing and ask for a full refund since you don't want a lesser.

And I suggest posting on the BOI as well.

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Why would you accept a cheaper product at the greater price and be ok with it? Especially after they have treated you like they did already.

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Originally Posted by Peoples

So I boldly stand in bhb's defense, everyone deserves a chance to redeem themselves....

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http://www.faunaclassifieds.com/foru...=brian+barczyk

Seems this has happened before, at least once that we know of, and BHB made it right. Their quality control has actually decreased from a kinked animal with a couple mites to this writhing worm on death's door. I believe in giving people the opportunity to fix situations but BHB doesn't seem particularly interested in doing that here. Maybe if you posted on the BOI like the above person they'd be more amenable to making this right.

BHB hasn't really been on my list of breeders to look at thus far, but this entire situation has made me rethink dealing with them in the future. I'm sorry your baby had to go that way. There isn't an excuse on BHB's part. There just isn't. A lesser for a mystic isn't a fair trade and communication could have (and should have) been greatly improved throughout this whole situation. Brian fell through here. It's a shame, because all I hear are good things about him as a person, but his company dropped the ball on this, and it will reflect on him by default.

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All I have on my mind is why is someone with 35 posts is so quickly believed?

Mike was hung in the gallows for posting his experience with LLL and a necropsy was DEMANDED of him.

I'm all for double standards and everything, actually I'm not.

I can't personally believe this thread til a necropsy is done proving long term damage.

I'm also going to make an effort to notify Brian about this thread, at the very least he should be given the opportunity to defend himself.

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Also a good point, Kodie, thank you. I'm for facts, and a necropsy is really the only thing to determine fault (or lack thereof).

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Originally Posted by Kodieh

I'm also going to make an effort to notify Brian about this thread, at the very least he should be given the opportunity to defend himself.

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I pmed Brian through FB a couple days ago with a link to this.

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Originally Posted by Nismogizmos

She very much alive still, but she has a severe (and I mean SEVERE) head wobble. She also only uses the very top of her tail and mid body to head, the lower 3/4 is totally dead it seems. I'm hoping she will eat tomorrow. If so I'll be very happy! She's very underweight so I'll have to fatten her up as well. Which was a whole different reason I was upset with BHB

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Just curious, what kind of experience do you have with bps? How old was she and how much did she weigh for you to say she was "very underweight"? And if you're new to this, a "severe" head wobble in your opinion, could be mild in a veterans opinion. Please do NOT take this as me insulting you. Please, Don't. I'm not trying to start a fight. I'm just curious, and feel it's a fair question to ask since you're newer to the forums (but maybe not new to snakes or bps, idk).

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Originally Posted by Skiploder

However, this mistake encompasses many levels - shipping an animal with obvious neuro issues

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Tsk Tsk, skipward... You're ASSuming the snake had neuro issues before it was shipped. Wilomn wouldn't be happy! Don't make him upset. He may be old but his aim with the bottles all the way from the front porch is rather impressive!

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Originally Posted by Nismogizmos

I have a very upsetting and sad update...the female Mystic had to be humainely euthanized..I'm disgusted, depressed, enraged and alot of other emotions I can't describe. Thanks to everyone who gave me advice, it's very much appreciated

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What did the vet say for the reasoning to euthanize her?

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Originally Posted by Kodieh

All I have on my mind is why is someone with 35 posts is so quickly believed?

Mike was hung in the gallows for posting his experience with LLL and a necropsy was DEMANDED of him.

I'm all for double standards and everything, actually I'm not.

I can't personally believe this thread til a necropsy is done proving long term damage.

I'm also going to make an effort to notify Brian about this thread, at the very least he should be given the opportunity to defend himself.

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Yea I'm honestly really surprised that people are taking the OP's side so hard and Brian hasn't even gotten involved at all yet... Everyone is believing someone who is relatively new to the forum. What if they're feeding us all a big fat lie? Once again, not trying to insult the OP at all. I'm just playing Devils advocate and really surprised everyone's acting the way they are.

OP- I feel for you and know what you're going through. I recently purchased a kingsnake at an expo from a bigger name in the hobby. It died after only ten days in my care. It really sucks when the breeders policies don't allow for a resolution that would make you happy as a buyer. Please know that not all breeders are like this and that online transactions don't usually end like this. If you wanna shoot me a PM I'd be happy to give you a short list of people in the hobby that I've done business with and/or can personally recommend. They're in it to make hot snakes and happy customers, not money. :)



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Many of us have the same list style of breeders we've worked with or want to work with, as well as folks that are more local as opposed to the big leagues. Me, I like to support small business, so that's who I keep an eye out for. Lots of people would totally be willing to discuss their favorites and why, as well as folks over on Fauna, since that's what the BOI specializes in.

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