Looking at the cagesbydesign.com web site I'm guessing your cage measures 72"H x 96"L x 48"D. That's a lot of air to saturate using ground substrate alone. If you cage is in a room with AC then you are pretty much always going to have humidity issues, especially at this time of year. AC wrecks humidity levels. If your humidity is at 40% then I would try multiple things in concert (several of which have already been suggested).
- I'm a big fan of cypress mulch so I would use a thick bed of that. Keep it nicely saturated (but not soaked). You will need to keep adding water to it as it dries out. Cyrpress mulch can look dry on top while still being pretty moist in the lower layers so stirring it up every now and then won't hurt either.
- I would also place a large bowl of water over a belly heat source to further add moisture to the air.
- Consider manually misting daily or splurging for a programmable misting system.
- Minimize the number and size of air holes/vents.
You should also double-check the location of your humidity monitor as well as the quality of the monitor. Make sure that it's giving you good information.
Regards,