I laughed

Quote:

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Originally Posted by cassandra

This is actually excellent customer service. As a professional in that industry *cough*, keeping your "voice" professional and pleasant through emails can be really difficult...

I love the "send it back omg!". :D

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I work for a company that monitors emails and records phone lines where one legitimate customer complaint can get you fired they are so crazy about excellent customer service -

You can bet I'd be emailing him back his spider too....

Quote:

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Originally Posted by SecurityStacey

I work for a company that monitors emails and records phone lines where one legitimate customer complaint can get you fired they are so crazy about excellent customer service -

You can bet I'd be emailing him back his spider too....

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The best is when a customer escalates through corporate about a tech on the phone then the tech denies it and we sit down with them and play the recorded call for them. :D

That was too funny...