Paul Edwards Reptiles - Experience

Yup, definitely not the same snake...still pretty though. I'm interested to see what he has to say about this.

That sucks, hope it works out. Plenty of red flags, I guess this guy doesn't pay much attention to the TOS of the companies he uses!

Charging the customer the 3% PayPal fee; against PayPal TOS, as well as illegal in many states.

Shipping snakes via UPS; against company policy.

I know someone else that had a less than agreed upon transaction with him, but I won't post second hand info, I'll ask the person to post it himself, once he gets his posting privileges restored. ;)

To be honest he did not charge me the extra 3%. I can attest to that.

Glad the snakes got to you safely, however, it's very obvious pastel #2 does not match the picture below it. Please keep us up-to-date on how this matter gets resolved.

Still haven't heard anything?

Wow, I never had any issue with Paul when I bought from him. I hope this all gets cleared up.

Quote:

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Originally Posted by Entropy

This is the female that I got that matches the photo I was sent.
http://img.photobucket.com/albums/v2.../Rightgirl.jpg
(here is one of the photos I was sent that matches her, look at the pattern near the tail)
http://img.photobucket.com/albums/v2...lee/737702.jpg

This is the female that does NOT match the photos no way no how.
http://img.photobucket.com/albums/v2...ightfemale.jpg
(here is what she's suppose to look like, obviously not the same animal)
http://img.photobucket.com/albums/v2...lee/737701.jpg

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No way is that second one match up with the pic.

This is the email I had waiting for me when I got home from work.
"Melissa,
I just got your first e-mail. I'm sorry that you are unsatisfied...it's pretty rare that someone is! Believe me, this has NEVER happened, and I have been in business breeding and selling a long time.
In addressing the first issue, if I sell something as "shipped", as I did in this case, I am paying shipping and I am guaranteeing live arrival. It is my choice what form of shipping I use and when it arrives. I try not to set up an expectation that it will arrive in the morning. Shipping those to you cost $56 btw - and it HAS gone up since we did this deal. I did say to you they will be there sometime today, I did not specifically say it would arrive in the AM. As to you not getting the animal you ordered, that is another matter. That one stumps me. I have never, and I mean never, substituted an animal unknowingly. My reputation means a lot to me and if you check on the BOI, you'll find I have a good one. Those are the two I had set aside for you from the beginning here at my facility. They had your name on them right along with everything else I've sold, are still for sale, or am keeping back. I did have a female Pastel die some time ago that was from clutch #0038 as one of yours is from I do believe, maybe that was the one you ordered that I was supposed to send you, I don't know. I am sorry, I was thinking I was giving you seperate bloodlines. At any rate, I do think the one I sent you is as nice, it really is, in fact it kinda surprised me how it was turning out...but regardless, my apologies about the mix up, it certainly wasn't intentional. Are you not happy with the animal at all? The other one wasn't any nicer I really don't think.
Thanks,
Paul Edwards"

And this is what I replied with tonight.

"Paul.
I had checked the BOI before doing business with you, thus one of the reasons I'm shocked at how this has gone. Honestly I was going to rack it up to a learning experience before I ended up getting a wrong snake. I have all the emails saved as well as the email in which you sent me numerous photos of the two females I was interested in # PE07F23Pr and # PE07F22Pr. One girl is the same as pictured, the other is completely different. I'll include the photos with this email.
Although it might seem otherwise to you I do not like getting upset or sending irate emails. I really would like to get everything resolved in a manner that is good for both of us. As I stated a few lines ago I'm including the photos you sent me and the photos of the mis sent girl. The animal I wanted was a reduced pattern female, the one I was sent is a very busy patterned girl, I tend to be very picky with my animals patterns. The photos are now attached, the two on carpet are the ones you sent me, the one on aspen is the girl I received.

Thank you
Melissa"

The way I see it the point wasn't about how pretty the snake is. Undeniably she is nice looking. HOWEVER she is not what you ordered, you were going for a specific look and you got the total opposite. Should be interesting to see how this plays out.

Melissa the only thing you should add in your email is what do you want him to do to recitify the situation? Take the animal back?, refund your money?, something else? - it doesn't sound like he has the animal in the picture...so what do you want him to do?

Just trying to help you get to the end of this. :)