NERD/ZooCreatures

I going going to be as nice as I can here.

First: Kev and Kara were transporting a snake that you didn't buy from them for you so that it could be there when you needed? Wow sounds like they helped out a nonpaying customer just fine.

Second: Have you ever had a table at an expo? Have you ever tried to seem cheerful to the thousands of people that want to stroll by and chat it up with you?

Third:

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"I tried shootin some wind, asking about daytona, she's like "It's none of your business!"

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This tells me you were asking a question that you had no business asking.

I am sorry you feel that you were so miss treated. Having only gotten one snake from Kara I call tell you that she still asks from time to time how she is.

Chin up.

Pretty far from the Kara I know.

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Originally Posted by nathanledet

Pretty far from the Kara I know.

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Bingo!!!

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Originally Posted by Freakie_frog

Third: This tells me you were asking a question that you had no business asking.

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indeed. Asking people about their business can often run into issues of proprietary information. I don't know what you asked, but for me if I asked someone about their business or finances or breeding secrets and got a 'none of your business' response *I* would be doing the apologizing...not getting offended. That response may not be what you wanted to hear but it was in fact perfectly professional - especially at a SHOW where all your competitors are within earshot :colbert:

Business is very competitive, and information must be protected. I am not in the reptile business but I am a business owner and understand the need to discourage inappropriate questions.

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Originally Posted by fishmommy

indeed. Asking people about their business can often run into issues of proprietary information. I don't know what you asked, but for me if I asked someone about their business or finances or breeding secrets and got a 'none of your business' response *I* would be doing the apologizing...not getting offended. That response may not be what you wanted to hear but it was in fact perfectly professional - especially at a SHOW where all your competitors are within earshot :colbert:

Business is very competitive, and information must be protected. I am not in the reptile business but I am a business owner and understand the need to discourage inappropriate questions.

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BINGO!!!

Sounds like the questions may have gone from hey how are you to some more penetrating questions. In fact Try talking to Ralph that way and see what kind of a response you get :D

One other thing...what EXACTLY was she saying "none of your business" to??? I know they have a new morph that was being shown off, and they will not tell a soul, even if you sell your soul to them...because that was the asking price...even then, they turned you away if you offered..

ANYWAY...if the question was "what is it?" and her response was "none of your business"... :confuzd: what are you upset about? It's the same answer everyone got.

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Originally Posted by anthrpicdecadnce

I've heard alot of good things about NERD and ZooCreatures off this forum and RTB.net.
no, they're pretty rude actually. at least when you're not paying for anything. I had my BCI taken to NH with Kara from Daytona (got her from Primareptilia. Very beautiful snake). There was this air of arrogance surrounding her, and you can tell she looked at me and my friend as if we didnt know what the hell we were doing with the snake. Probably thought i was gonna take her home and feed her live whilst supplying heat with a heat rock. I bet if they were taking money out of my pocket, it would be completely different.

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Not remotely, Dan, but I also didn’t have time at that moment to sit around & chit-chat. I explained to you prior to that in an e-mail that it’s best if I know EXACTLY what time you’re coming up, but agreed to work with you in a time frame of a few hours since you were driving such a long way. I’m on a very tight schedule anyway, and ESPECIALLY with unpacking from a show & getting animals all squared away, making sure that everyone is safe, sound, happy and healthy, AND getting back into the routine of our daily duties here. Life doesn't stop when we go away to an expo. Stuff still hatches, reptiles & rodents have to be cleaned, fed, watered, emails & phone calls still come in, etc. etc. etc. Some of that stuff NOBODY else deals with while I'm gone, so it can be a LOT to get caught back up with.

I don’t know where you got the idea that I was being arrogant, and I certainly did not think you were going to go home & put your snake on a heat rock. I apologize if I did something that made you feel that way, but that was not my impression of you. You were here to pick up a snake, I was trying to make sure you got that snake in the same condition it was given to me: perfect. Since you purchased said snake from a good friend of mine who is pretty uptight about husbandry, I was sure that he would have covered any basics/questions/setup issues with you, and didn’t make any assumptions of my own. People surprise me all the time, so I don’t try to judge what kind of keeper they are based off of first impressions.

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Originally Posted by anthrpicdecadnce

I tried shootin some wind, asking about daytona, she's like "It's none of your business!"

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Actually Dan, let’s be truthful here – the FIRST thing you asked me was “How were sales down in Daytona?” That’s not something I prefer to discuss with someone I don’t know. Yes, I did tell you that it was none of your business, and probably would have phrased it differently had I not been running on a major sleep deficit & stress overload, so I apologize if you felt that was rude. After that, I did tell you we had a good show. Our sales info/data is no one’s business outside of this company, and isn't even available info to most of our staff. After some of the theft issues we've dealt with in the past year, I'm more than a little hypersensitive on the subject. I’m sure you can understand. :)

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Originally Posted by anthrpicdecadnce

The petstore is just as bad, I called them up, asking if my snake had arrived there yet, and i got an offended "what?" as if the sales associate took the phone call as pestering. she informed me the animals werent back from daytona, and when i asked her when she thinks they'll be back, i get this prissy "I dunno" once again, with that BLATENT hint of irritation in her voice.

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Dan, you called up our pet store manager who had NO IDEA who you were or what the arrangement was for the snake. She doesn’t work for NERD, she doesn’t have any clue as to what’s going on with you coming to pick up a boa, nor does she need to. To expect her to have all that information off the cuff is a little much – you should have asked for ME instead, since I was the one doing a favor for a friend by transporting your snake.

*ALSO* at the time you called, our animals had already been delayed in transit by a good 8+ hours due to a variety of reasons, and tensions were running VERY high. Perhaps if you could take that into perspective you’d understand a little more about the response you got. Our animals come first, period. We were very close to getting in the car & driving the opposite direction to try to meet up & ensure that everything was OK. How would you feel if the result of a decade's worth your blood, sweat & tears was cruising around in a van somewhere on the East Coast, delayed by several hours & not in immediate contact via phone? Anyone? I'm ready for my ulcer now, thank you!

Again, I’m sorry you feel that you were treated rudely, that’s certainly not our intent with anyone, whether they’re a paying customer or someone who just walks into the store. By the same token, I think there were some serious breaks in communication in terms of who you needed to contact to really set up an appointment to come get your snake. We tried to accommodate you as a walk-in at a VERY busy & hectic time so that you could get your snake sooner than later.

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Originally Posted by anthrpicdecadnce

They may be good to PAYING customers, but in the end, it boils down to money. They dont care about anything else but making money off of their animals. Well, I'm done with my rant. Lets see how badly i get flamed by NERD's followers.

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Again, sorry you feel that way, but it demonstrates how little you truly know. :)

If you’d like to come back up & take a tour of the breeding facility at a time when I can actually SCHEDULE you & know that you’re going to be here, we’d be happy to show you some of the fun stuff we’re working with.

If not, then at the very least I’m glad you got your boa safe & sound. It’s a lovely snake produced by some caring keepers & I’m sure you’ll do well with her.

Over & out...

K~

Ding!!!!

A classy reply from a truly classy person/professional :)

Hm She sounds nice to me by her response, deffinatly not a nerd follower because i've never interacted with this company but i think that all of us while stressed or working with someone stressed jump to the conclusion everyone is being rude to us.