Attention Helix Owners

Quote:

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Originally Posted by rabernet

Call Helix - he'll send you out something to plug into the bottom to re-set it. I had the same thing. No charge for it, I don't know if I know where I put it now! LOL

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Hmmm, what kind of thing was it?

It was like 2 inches long, and it's some tool they have that re-sets. I can't put my hands on it to properly describe it (or even photograph it).

I had the same kind of problem with using a ESU light too close to the unit. It kept re-setting the night drop and I had to reset the error codes every morning .... the newer ones can deal with the EMP and keep their settings. If it keeps happening, look at what other electrical equipment you have close.


Neil

Quote:

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Originally Posted by rabernet

It was like 2 inches long, and it's some tool they have that re-sets. I can't put my hands on it to properly describe it (or even photograph it).

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I will have to take a closer look at the bottom of it tomorrow. ;)

Quote:

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Originally Posted by aaajohnson

I had the same kind of problem with using a ESU light too close to the unit. It kept re-setting the night drop and I had to reset the error codes every morning .... the newer ones can deal with the EMP and keep their settings. If it keeps happening, look at what other electrical equipment you have close.


Neil

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I don't use a night time drop and it hangs on the wall with nothing else electronic close by. It has been hanging in the same exact spot for quite awhile with no problems and it actually is still working. :confused: It is kinda frustrating to see that red light on all the time though. :(