Boaphile enclosure arrived damaged

I am sorry to read this and encourage you to reach out to Jeff. This sounds like a shipping issue, but regardless, imagine Jeff will take care of it.

I have had nothing but good experiences with Jeff Ronne, the Boaphile.

I have 12 Boaphile tanks of different sizes.

Jeff does not respond well to emails, but does pick up his phone or return phone calls quickly.

The number is on his website.

http://www.boaphileplastics.com

Please let us know how this turns out. There are differing opinions on here about Jeff and the quality of his tanks and it would be good to see how this handled.

Hey everyone!
Finally logged back onto the forums after a long time. Sorry about the delay in update. But I figured I should provide an update anyways just in case anyone is thinking about ordering from Boaphile.

Jeff was amazing and got me taken care of 100%. They were closed for the holidays so that’s why I couldn’t get in touch with them initially. Completely understandable. Jeff returned my call right after the break and was nothing but professional and pleasant to communicate with.
He promptly sent me a replacement unit complete with the heat panel and fluorescent light and had FedEx come pick up the damaged one. It was very fast and easy to manage. And it didn’t cost me anything.

I love the enclosure quality so much! It does a fantastic job at holding humidity and my girl has so much more space now! The heat panel quality is also great. I’d absolutely recommend ordering from Boaphile!

I have an AP enclosure for my ball python and a Boaphile enclosure for my boa. It’s hard to compare them because I think they’re both excellent quality so maybe I’ll make a comparison post later. Anyways, sorry for this very late update but I hope everyone has been having a good 2021!

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Originally Posted by kath_

Hey everyone!
Finally logged back onto the forums after a long time. Sorry about the delay in update. But I figured I should provide an update anyways just in case anyone is thinking about ordering from Boaphile.

Jeff was amazing and got me taken care of 100%. They were closed for the holidays so that’s why I couldn’t get in touch with them initially. Completely understandable. Jeff returned my call right after the break and was nothing but professional and pleasant to communicate with.
He promptly sent me a replacement unit complete with the heat panel and fluorescent light and had FedEx come pick up the damaged one. It was very fast and easy to manage. And it didn’t cost me anything.

I love the enclosure quality so much! It does a fantastic job at holding humidity and my girl has so much more space now! The heat panel quality is also great. I’d absolutely recommend ordering from Boaphile!

I have an AP enclosure for my ball python and a Boaphile enclosure for my boa. It’s hard to compare them because I think they’re both excellent quality so maybe I’ll make a comparison post later. Anyways, sorry for this very late update but I hope everyone has been having a good 2021!

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I'm glad to hear he got you taken care of and you didn't have to pay any fees for return shipping or anything. :)

Me too! It was an unfortunate situation that was completely out of Jeff’s control but he handled it perfectly and I couldn’t be happier.

Quote:

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Originally Posted by kath_

Me too! It was an unfortunate situation that was completely out of Jeff’s control but he handled it perfectly and I couldn’t be happier.

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That's truly just what I expected would happen, but always nice to have your confirmation. "Stuff happens" in shipping, & professionals who value their business take good care of their customers, just as Jeff did.