Getting really nervous.

That's my experience with AP exactly.

I paid for a T8 on July 2, and it just arrived last week. That's a wait of nearly three months from payment to delivery.

It's worth pointing out that AP's enclosures are excellent, and for the money can't be beat.

That being said, they certainly need to be more up front about how long it takes them to fulfill orders. They advertise the T8 as a "quick ship" item saying that it could be sent in as little as 21 days. They do explain that isn't a guarantee, and that it could take longer. However, when you tell somebody as fast as 21 days but maybe longer, nobody thinks "longer" means up to 90 days. I think more around 30, 40 days tops. Mentioning 21 days kind of creates an expectation, a false one as it turns out. Better they give no estimate. And the word "quick" doesn't belong anywhere on their website.

Frankly, as far as I'm concerned, 6 months is way WAY too long to deliver almost any product that is paid for up front. Again, they are well made, but this isn't exactly a high tech device. It's a PVC box with somewhat ill fitting glass doors. And it isn't like people pay a percentage at order and the rest on delivery. We pay the full price up front, so what's the hold up? You got the money, so buy the materials and get cracking!

Frankly, I'm starting to look on craig's list for local used T8s, or I may start buying from Reptile Basics. I've heard good things about their enclosures, and that they can actually deliver their products in a reasonable time frame.

Good luck with your purchase. And thanks for creating a forum for me to rant!

Quote:

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Originally Posted by Zuri Indigo

The ambiant temp rn is 82 and that good. But at night it's been dropping to 78. Which scares me. I don't want it dropping any lower. I've tried a space heater but that is a bedroom and it gets too hot and my room mate complains.

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While the low 80s is ideal for ambient temps, I've always been told that dropping below 75 on a 'consistent basis' should be avoided. My ambients stay between 77-79 and in the winter it's been a struggle to keep them above 75. I've even wrapped a blanket around my enclosure to help on really cold days and my BP has always been fine. My surface temps on both ends of the enclosure have always been dialed in to what they need to be which is probably most important since BPs are generally snakes that like to remain in their hides.

Quote:

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Originally Posted by JRLongton

That's my experience with AP exactly.

I paid for a T8 on July 2, and it just arrived last week. That's a wait of nearly three months from payment to delivery.

It's worth pointing out that AP's enclosures are excellent, and for the money can't be beat.

That being said, they certainly need to be more up front about how long it takes them to fulfill orders. They advertise the T8 as a "quick ship" item saying that it could be sent in as little as 21 days. They do explain that isn't a guarantee, and that it could take longer. However, when you tell somebody as fast as 21 days but maybe longer, nobody thinks "longer" means up to 90 days. I think more around 30, 40 days tops. Mentioning 21 days kind of creates an expectation, a false one as it turns out. Better they give no estimate. And the word "quick" doesn't belong anywhere on their website.

Frankly, as far as I'm concerned, 6 months is way WAY too long to deliver almost any product that is paid for up front. Again, they are well made, but this isn't exactly a high tech device. It's a PVC box with somewhat ill fitting glass doors. And it isn't like people pay a percentage at order and the rest on delivery. We pay the full price up front, so what's the hold up? You got the money, so buy the materials and get cracking!

Frankly, I'm starting to look on craig's list for local used T8s, or I may start buying from Reptile Basics. I've heard good things about their enclosures, and that they can actually deliver their products in a reasonable time frame.

Good luck with your purchase. And thanks for creating a forum for me to rant!

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Did they email you when it shipped? Or did it just arrive randomly? I hope at least with all this trouble they can email me. At least. At the very least to let me know it's on its way when it finally comes.

I agree the money up front thing. If it were a percentage and then you pay the rest once shipped that'd be cool. Or now bc they are blowing up it's time to invest in some employees. I heard that it's family owned and operated. It might be time to expand.

Ali is a good person. But yeah they shouldn't say quick. Or give an estimate. Just say. Idk it'll take a long time. But it'll be worth it.


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I placed an order 7-10-18 for a T-10 winter is coming, last winter was rough keeping temps with a mostly glass cage, and I don't like turning the heat on. My critter is out growing his cage & hides, your not alone. Luckily I live in a mediterranean climate.

Whelp it didnt ship yesterday like she said. Once again. So I guess I'll be waiting several more months [emoji45]

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Originally Posted by Zuri Indigo

Did they email you when it shipped? Or did it just arrive randomly?

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Nah, they sent me an email with a tracking number. Took three days to arrive after I received the email.

I called on 10-1-18 and left a message, I haven't heard anything.

Just for the record, AP indeed allows installment payments, with 50% upfront and the rest due at any point(s) before they ship. They told me when I ordered that they literally have customers that call and pay $50 a week.

I called and spoke to Ali yesterday with no problem, made a payment on the stack of T-10s, and asked for an update. She said "possibly end of this month" lol. I had a laugh at that and said here's to hoping.

Honestly, I am not holding out any hope for them to arrive before end of November. Just seems to be expected with AP and to me, as painful as the wait is, I accept that it is part of the process. I really hope it ships soon, I know how frustrating it can be.

I'll echo what others have mentioned, and suggest either a CHE or a space heater if needed til the cage arrives

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I may be in the minority, but I'll just say this. This is not cool !

6 month? And being given a new date 4 times and every single time there is yet another delay / excuse ? Even a good product is only as good as the customer service.

This is not a new thing. At this point they should simply tell it as it is. Just double the expected wait time. If it comes a bit earlier then that, bonus !!! But to continue giving those dates/times only to end up taking twice that long, that is just bad business practice and I for one have no patience for this. I find that deceptive. Most people will not cancel once they have ordered, so they will just wait twice as long as they should have.

Even now people are being told it "should/could" take until the beginning of next month. Granted, most people realize that is not going to happen, but what about the many people that do not? That paid in good faith and now have to keep emailing, waiting, hoping, worrying?

There is a EASY fix for that. Be truthful on your website and when you talk to people. Tell them it may take half a year or even longer. Yes, you WILL loose customers. But I would rather be honest and have less customers then to be known for telling tales on turn around time.

just my 2 cents

ps. If I had one customer that has been waiting for 6 month (no custom item either) and I've already strung them along more then 4 times, you'd bet I'd be putting in some night time hours and get that thing out!!

Something doesn’t sound right. I dont know anyone thats waited 5 months. I get one in 13 weeks everytime and my friend orders at least 5 a year and has only ever waited 12-13 weeks max. I dont know all the details but something hear sure sounds off.


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