How long can they survive in a shipping box?

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Originally Posted by Megg

Yep, and everyone had a different answer. I understand if there's severe weather in Memphis, but I'm not sure why their system is down. It would be nice if they could at least tell people where their live animal shipments are. OP, I hope your snake makes it to you okay!

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Yes, really frustrating they can't tell me where for sure the snake is in their system or when it will be delivered. Hopefully he is ok.

I received my snake. The snake was shipped FedEx priority overnight. And just like others said the tracking info is not correct. It also said the package was in Memphis. It was frustrating. I'm just glad she arrived and looks good.

With proper packaging and reasonable temps, a snake can survive a day or two delay just fine. We have seen 5 day delays over long holiday weekends in the past (exceptionally rare) and the animals arrived safe and sound. When you receive a live reptile on a delayed shipment, your first concern should be hydration and access to fresh water. Get the animal in a proper setup with proper temps, fresh water, a hide spot, then be hands off for a few days, let them recover from the stress and settle in.

IN REGARDS TO THIS PARTICULAR STORM DELAY- delays are exceptionally bad. We don't yet have specific numbers, but over 50% of packages are delayed, hundreds of live reptile packages. Thunderstorms in Memphis are very common this time of year, delays aren't unusual. Delays of this magnitude are though.

To make it worse, the FedEx tracking system is indeed down and malfunctioning. We have seen plenty of packages "tracking" as stuck in Memphis, scheduled for delivery tomorrow, and then 10 minutes later they are delivered to the door, safe and sound. The tracking system is just chaos.

It is going to take a couple of days for FedEx to fix the tracking issues and get the Memphis hub back up to full speed. In the meantime, those delays ripple across the entire country. We strongly suggest holding off on any live shipments until next week.

On a positive note, temps are very favorable across much of the country, so that is a positive for those packages that are still waiting on delivery.

If you have a delayed package with ShipYourReptiles, your best bet right now is to email us at Info@ShipYourReptiles.com. Staffers are available by phone at 303-730-2125, but they are also constantly on the phone with FedEx right now, so email is the best way to communicate at the moment.

Calling and hollering at FedEx won't do much good at this time. If you have a ShipYourReptiles package, ALWAYS bring issues directly to us, let our pro staffers handle it, we have our own elite team of FedEx service folks for our account, not the often-numbskulls at the 1-800 number : )

If you aren't using SYR for your live reptile packages, you are also missing out on the On-Time and Live Arrival insurance, which no other service offers. Well over 100 packages were shipped yesterday with insurance, they will all be getting shipping refunds. It was an expensive hit for us, but that is exactly what insurance is for!

Thanks for everyone's patience and understanding. Chaotic delay days like this are very few and far between!

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Originally Posted by Gerardo

I received my snake. The snake was shipped FedEx priority overnight. And just like others said the tracking info is not correct. It also said the package was in Memphis. It was frustrating. I'm just glad she arrived and looks good.

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Good for you. That makes two that finally showed up maybe mine can make three. My fingers are crossed. Mine is shipped priority overnight as well.

I'm about 2 hours from Memphis. We are having severe flooding. In my area the storm dumped 5 inches of rain in a few hours and heavy rains are to continue till Sunday. Schools shut down early and many roads are underwater. If your package went through the Memphis hub, the weather was likely what caused the delay.

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I had three packages delayed today and the last one was just delivered so hopefully FedEx is getting caught up...

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Originally Posted by Asherah

I'm about 2 hours from Memphis. We are having severe flooding. In my area the storm dumped 5 inches of rain in a few hours and heavy rains are to continue till Sunday. Schools shut down early and many roads are underwater. If your package went through the Memphis hub, the weather was likely what caused the delay.

Sent from my SM-S975L using Tapatalk

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Stay safe!
Floods are nothing to mess with - don't try to drive thru anything that looks at all iffy.

Glad to hear the snakes arrived.:)
I have two pkgs. w/ FedEx, and was wondering about the Memphis part...just stuff, so the delivery date is not crucial, but I kept logging in, and wondering how they were supposed to arrive by tomorrow to NM, if they were endlessly in TN?

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Originally Posted by Gerardo

I received my snake. The snake was shipped FedEx priority overnight. And just like others said the tracking info is not correct. It also said the package was in Memphis. It was frustrating. I'm just glad she arrived and looks good.

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Yes, mine said picked up, and then said it was in Memphis. It actually still says it was in Memphis, and I received it 7 hours ago. I really hope they get their tracker fixed soon so no one else has to deal with these issues.

I will add that the actual person who delivered my package was very apologetic, and explained about the delays in Memphis.

Looks like the FedEx tracking system is back working and up to date. They should be clear of the backlog of packages this weekend, Monday looks like an ok shipping date again, weather/temperatures permitting as always.