Customer Service / BHB

I have talked to them in the past, I always just called directly


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I have never dealt with them, but from reading through this thread, they've lost the chance to ever get my business. Customer service is a high priority of mine since I worked in the CS business many years ago.

Not to hijack this thread, or get too far off topic, but there was a thread recently about Herpstats. A member of their staff has an account here on this forum and followed and replied to several users through that thread about their current or past issues. To me, that is what it's all about. I've seen similar responses from vendors/companies on other forums for different hobbies... they like their customers, so they keep an active eye on the popular forums and are quick to respond when necessary.

I've looked at a LOT of websites about buying snakes online... some I'll still consider, but there are breeders who I've seen on this forum, and just from they way the talk to other members, and truly care about this hobby/business, I will offer them my business in the future.

To the OP... I hope they get back to you. I know what it's like to want something specific, and not be able to get a response... hang in there.

I've purchased three snakes from them, total - for whatever reason, when I've asked why they didn't respond to emails, they said they hadn't gotten them. I suspect either nobody checks the email, or that they have a spam filter and don't bother to make sure that it's filtering spam. I know their website doesn't seem to have had an overhaul in.... well, at least a year, and it really, really needs it.

That said, I've spoken with them on the phone many times, and while I don't recommend going to them for snake health related advice, their customer service for purchasing over the phone has been great, they've emailed me photos of snakes that I was interested in without any problem after a phone request, and the snakes I've gotten from them have been great, except for the one Kingsnake that had an internal defect. Apparently those aren't entirely rare with kingsnakes, and don't always show up until they're a few months old, so I don't blame them in that situation. My male Kingsnake and Ultrafly BP are both from BHB, and I'm delighted with both of them.

Just call, if you want to do business with them. I hate talking on the phone, myself, but I'd rather talk to a person live than just communicate via email, when there's a live animal involved.

I tried to do buisness with them years ago. I emailed them a few times with no response and just when I decided to call two months later, I got a reply. It was actually kind of rude and didn't even come close to answering my original question. I believe the response was signed by his wife. I understand being busy and not being able to reply to emails but the reply was almost as if they didn't even read my question. So I moved on. I agree that they should just ditch the email if it's too much for them to respond to. I've gotten quicker replies from Brian on twitter. Lol

I probably should have included that. The answer is yes 2x's. No one answered.

Caspian...
Certainly agree with you, its almost like they don't want anyones business via internet. And REALLY need to update the site if they're not going to make contact with customers. I just thought it'd be nice to give them my business as its my first snake and a big part of the reason for getting into the hobby.
But that's certainly a fair point about buying over the phone when it comes to a living animal.


It's not like I am "window shopping", and asking tons of questions with no intent of buying one. Blue Lucy, that's the one. Just really frustrated with them at this point. DEFINITELY starting to give in and find one elsewhere. But then again, I really don't have much knowledge on specific breeders/companies, not really sure who would be a good choice to buy from that actually has one (in stock).

Quote:

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Originally Posted by littletreeguy

i have never dealt with them, but from reading through this thread, they've lost the chance to ever get my business. Customer service is a high priority of mine since i worked in the cs business many years ago.

Not to hijack this thread, or get too far off topic, but there was a thread recently about herpstats. A member of their staff has an account here on this forum and followed and replied to several users through that thread about their current or past issues. To me, that is what it's all about. I've seen similar responses from vendors/companies on other forums for different hobbies... They like their customers, so they keep an active eye on the popular forums and are quick to respond when necessary.

I've looked at a lot of websites about buying snakes online... Some i'll still consider, but there are breeders who i've seen on this forum, and just from they way the talk to other members, and truly care about this hobby/business, i will offer them my business in the future.

To the op... I hope they get back to you. I know what it's like to want something specific, and not be able to get a response... Hang in there.

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in that case, if anyone from bhb see's this, i'd like to buy something!

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Originally Posted by Deborah

As a general rule regardless of who the breeder is or how famous he is if I do not get an answer in a timely manner after 2 emails I move on.

I understand being busy however 4 months without answer :rolleyes:

There are plenty of great breeders out there with amazing animals and amazing customer service that will be more than happy to answer your questions.

If you still want an animal from BHB than try the phone maybe you will be more lucky.

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Oh, at this point I'm definitely open to alternate breeder suggestions. Blue Lucy is what I've been wanting (preferably in stock/available now'ish).

Have you tried checking out Kingsnake.com ? Just a quick glance at their Ball Python / Leucistic category just now turned up three BEL's, from various combinations, ranging from $400 to $500.

There are also a lot of great breeders who advertise and are active on this site! If you're on a computer, I'd definitely suggest clicking a few of the ads and seeing what's available. Its how I found one of my snakes.

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