My Poor Experience with the Exalted Boaphile

I think some here are being way too rough on the guy IN THIS PARTICULAR SITUATION.

A shop move is a tremendous ordeal for a small business, especially a one or two man operation.

He informed the OP that was moving. And he can't give an exact time frame of when the move will be completed, things come up that can't be predicted.

Do you want the man to work on his move so he can get to work, or sit on his computer delaying his operations?

Having been involved in several shop moves in my life I can tell you first hand that they are a real beat down, and you never want to do another again. Many days we worked 18-24 hrs. You just can't expect the guy to be 100% "on" during a move.

Plus someone mentioned a 4-8 week lag time AFTER the order is placed. Add that to the 3-4 week move and you have an easy 3 month wait.

And then to cry over a shipping confirmation? Gee, how did we ever survive long distance buying before the Internet?

Sure he could have an automated confirmation system and or hire some help, but that costs money. Then his pricing would have to increase. And he is in an extremely price competitive market where with a large portion of the business is based on nothing but price.

Now I admit, I do not agree with charging folks UNTIL the product is to be shipped. I personally feel it is WRONG to charge people and use THEIR money until shipping.

However, please cut the guy some slack. :please:

If your sight says a certain time for your customer to get that product, you need to honor that time or update the information warning the customers of the extended wait time. It's not really fair to have people order from you without any warning of an extended wait time. They could take their business somewhere else with a shorter wait time given that heads up. That being said I do understand that it must be really hard to keep up with the demand without a big team of help, especially during a shop move. I just think the customers should be warned on the front page of the site and possibly a dialogue box when they go to put the items in their cart that warn them of the extended wait time.

Well if the site says a 4-8 week wait, and when the OP contacted him, he was informed of the shop move and a potential delay, then that's a announcement and a warning of the extra wait time.

More communication is never a bad thing, period. But it seemed pretty clear that it would take time right from the beginning.