Fed ex nightmare....

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Originally Posted by ZiggiGirl

The best advice I have is this;
If the snakes don't survive, and you would like your money back, then keep the receipt (if you have one) of the transaction between you and the breeder. Take the receipt to FedEx and see if they will resolve the issue. FedEx typically has good customer support,

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You might think it’s a great advice but it does not work that way.

And this will accomplish NOTHING, Fedex does not cover animal shipments, this is one of the thing you agree upon when becoming Fedex certified.

The only thing that can be claimed with Fedex is a refund of the shipping cost however that claim MUST be done by the shipper and it rarely ever pays off as things can be out of their control (such as delays due to weather), if the package was not routed properly the shipper may be refunded (again shipping will be refunded)

In case of a DOA it’s between the breeder and the buyer, most breeders offer live arrival guaranteed , those using SYR can purchase insurance, other using Reptiles Express or their own Fedex account (must be certified) will simply take the loss and refund the buyer.

Update- after more failed attempts from both sides to get past the runaround from "tracking specialist" telling us different stories at the same time Gary finally reached the management level and what a different story! Very apologetic about the lack of returned calls, conflicting stories etc, turns out snakes where in Memphis inside a container inside a building all day, flew them to jax around 5 and are supposed to be special delivered tonight by 930est. Will let yall know how this turns out. Can't say enough good things about Gary Liesen, he's been on the phone all day trying to track down his snakes and repeatedly assured me he would make things right if they are dead or end up sick because of this even though it wasn't his mistake and fed ex doesn't insure live animals. Hoping we have a happy ending tonight!

As I have my first ball python being shipped to me with an arrival due for tomorrow, I'm now going to spend all night paranoid. I've received plenty of corns through fed ex, but still... I guess that at least mine is a hold-for-pick up?

This day can't get any stranger, after much anticipation knock knock it's a special delivery! I have to sign a bunch of papers from the private company that delivered the box all with my name address etc, she gives me box and I open it without thinking to read the label, was clearly a reptile shipment so it had to be mine right? Wrong, I know somethings wrong when I only see one bag and no heat pack- the source of my stress all day. I still haven't looked at the label open the bag and sit out slithers this little one, maybe an ultramel? Very small but active alert and totally not my snake, not my package. I got someone else's delivery from boa barn. http://i76.photobucket.com/albums/j1...psmsanc5ce.jpg

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Originally Posted by guanagator

This day can't get any stranger, after much anticipation knock knock it's a special delivery! I have to sign a bunch of papers from the private company that delivered the box all with my name address etc, she gives me box and I open it without thinking to read the label, was clearly a reptile shipment so it had to be mine right? Wrong, I know somethings wrong when I only see one bag and no heat pack- the source of my stress all day. I still haven't looked at the label open the bag and sit out slithers this little one, maybe an ultramel? Very small but active alert and totally not my snake, not my package. I got someone else's delivery from boa barn.

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Oh fudgecake! What a mess! Hopefully yours ended up going to whoever ordered that one from Boa Barn so it's safe.

Ughhh :-/ ... I hope you can get things sorted out soon... but what a shock that must have been.

Like Spiritserpents, I'm supposed to receive my first Ball Python shipment tomorrow. I hope EVERYONE has good news soon.

Wow

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Who knows at this point, with the levels of incompetence I've dealt with at Fed Ex today nothing would surprise me now. Guessing I'm going to get mine delivered tomorrow am hopefully alive and will need to track down the buyer of this little one, I'll do my best to get him delivered without going back into their system. Think I've found the guy online already will message him and go from there. Can't believe they wouldn't have checked the labels at multiple points before it got to me tonight, pure stupidity.

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Originally Posted by guanagator

This day can't get any stranger, after much anticipation knock knock it's a special delivery! I have to sign a bunch of papers from the private company that delivered the box all with my name address etc, she gives me box and I open it without thinking to read the label, was clearly a reptile shipment so it had to be mine right? Wrong, I know somethings wrong when I only see one bag and no heat pack- the source of my stress all day. I still haven't looked at the label open the bag and sit out slithers this little one, maybe an ultramel? Very small but active alert and totally not my snake, not my package. I got someone else's delivery from boa barn. http://i76.photobucket.com/albums/j1...psmsanc5ce.jpg

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Well, it's pretty! Sucks that it's the wrong box and snake though. [emoji53]


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Originally Posted by guanagator

Who knows at this point, with the levels of incompetence I've dealt with at Fed Ex today nothing would surprise me now. Guessing I'm going to get mine delivered tomorrow am hopefully alive and will need to track down the buyer of this little one, I'll do my best to get him delivered without going back into their system. Think I've found the guy online already will message him and go from there. Can't believe they wouldn't have checked the labels at multiple points before it got to me tonight, pure stupidity.

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I'll bet that is going to be an interesting conversation! And hopefully the buyer is close enough for a face-to-face handoff.