I really hate pet stores like that. Sometimes you can talk to an owner or manager and they will actually listen to you and appreciate your comments, but often they do not care and they'll blow you off or act like they know everything. Those darn people who are convinced they know everything, when in reality their animals are dying off left and right. I will never buy an animal because it is neglected; I admit I have in the past, but I realized I was just supporting the cruel store owners and they would just buy another few animals to fill its place. A better alternative is to let the store owner know that you spend a LOT of dollars every week to care for your pets, and you will not be spending it at their crappy store.