Poor customer service at TheSnake Pitt (Bob Pitt). Long read, but detailed.

Glad you got your money back.
That's horrible customer service.
You are absolutely correct that taking a photo and a weight takes 2 minutes or less. Even sending the latest weigh in could have sufficed.....

Thanks for sharing. I don't think I'll do business with a guy with this sort of attitude.

What a prick! Glad you got your money back.

Quote:

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Originally Posted by liv

What a prick! Glad you got your money back.

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Liv, I love your delicate way with words :D

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I just love Liv. ♡

I love Liv even more lovingly.

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I love Liv too, she's so dreamy :love:

First off it's good to hear it ended with a full refund. Second, thanks for the feedback. Like previously stated both good and bad feedback is welcomed. I have reached out to various folks in this hobby requesting the very same thing you asked for and have been fortunate to receive the requested info in 24 hours or less. My opinion on the matter is that at the end of the day (regardless if it's just a hobby or a business) customer service trumps all. A financial transaction should not be the end all be all once business is concluded. I would like to think that a satisfied and potential returning customer is the eye on the prize. Each one teach one and be kind to all. :cool:

Steps off the soap box. :soapbx:

ugh... If he treats a paying customer like this, I wonder how he would treat someone just looking for some advice? Also, if it is to much trouble to just go get a pic and weight, I wonder how often he actually cleans his animals tubs? Cleaning is gonna take longer than a pic and weight after all.

Thanks for sharing and glad you were able to get a full refund. I know I will never be buying from this guy thanks to you.

There was MUCH more to the reply. I am in the process of moving, coaching and my family. Regardless, I (NOT he) suggested the return of funds. The funds were returned with in 10 mins of his comment "is this legit". You feel uncomfortable, it's best not to continue. As for what I do with information, I spend hours at shows explaining basic husbandry to in depth genetics to folks, who then go and buy a 10 bushbaby. He forgets to mention that he saw the snake at the show a few days earlier as well. For anyone and everyone wanting to talk smack behind a monitor, what ever makes you feel tuff. Been in this business for many decades, will be here when most of you are gone, walked away from it. As for the poke of a different name, that is what I put on funa years ago. I can NOT change it. To make it sound like I'm hiding is just STUPID, anyone and everyone that knows me also knows I stand accountable to anything I say or do. Thanks, Bob

The right thing to do here would have been to apologize and thoughtfully state that if the customer feels nervous the best thing to do is part ways.

I hadn't really thought less of you, until you came here guns blazing and high horse riding around. Now, you're another one on the do not buy list. Sorry, but this business is about customer service and if I know you're incapable of it then I won't even bother.

Also, you're obviously less accountable than you say since it went three days past asking for weight and quick pics which ultimately ended in a termination of sale.

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