Delayed snake...

I got my girl through UPS a week ago. Everything went perfectly. Next day shipping and everything. Dunno what to tell ya there. She even got here at 9 am. guess I was lucky? She was from a very refutable breeder using UPS too.

My advice? Get back on with Customer Service and throw a fit. I know it sounds bad, but I worked in Customer Service and, when it comes to large companies, you get to actually WORK with a person when you start telling the CS guy from India things like "I want to talk to your manager right now. This packages was perishable and was shipped overnight. I paid for this service and I need to know, right now, where it is, even if you have to call the places it's been. If not, I will make sure that everyone I know hears about this incident and I will tell everybody that fedEx is where they need to be. I will go all over the Net and let people know what shoddy service you have." Yes, it makes you look like JERK, but it's how you get to talk to people with power. The foreign CS reps are instructed to move you up the ladder when you start threatening to review them. You can even demand the email addresses of their managers and the main UPS people--it puts a fire under their butts to get your call to someone who can really help.

Just my experience with major corp's customer service departments.

My Dad's supposed to be getting a package through UPS today as well. If she's not on that truck, I /will/ be throwing a screaming rage fit at UPS. The tracking keeps flipping back and forth between showing it's 'on time' and showing nothing.

Just a note - I believe some breeders were grandfathered in with ups, and so might still be able to ship this way.

Call the breeder and call UPS. I wouldn't even be taking the time to post here. I'd be up someones ass sideways. I've only accepted incoming snakes through FedEx, so no experience going through UPS.

I live in CT, only 45min away from warwick, RI. If there's anything I could do to help, please don't hesitate to ask.

UPS does ship snakes.

Before you go knifing someone's innards, you might want to find out just what happened. It might not be the seller's fault. Of course, if you're the average American, you won't bother, you will be happy making life miserable for everyone because you have a problem. Heck, who needs facts?

IF the seller printed the label at home, your snake may be on its way. Your snake might be on time anyway. Lying is never a good solution.

So, my advice, since you were kind enough to ask, would be to see if you can get a supervisor to get a Visual on your package. The downside to this, not all UPS employees know that UPS does ship snakes.

Did you specify fedex when you agreed to have the snake shipped or did you assume something? Because if you did assume something, then who, really, is at fault?

I wouldn't be overly concerned as the few packages that I've had delayed always arrived fine. Also, you should get the seller involved as they may have more luck getting some information and help since they are the person that paid UPS to ship this package. I once had a package coming here and spent way too long trying to get any information and the seller was able to get information and things moving within a very short amount of time.

Also, this is one reason that I love ShipYourReptiles. I've had a couple issues with delays because of weather or a plane issue and both times Andy got back to me with information within minutes.

Thanks, Mike. Managed to get through to a real person and... they've lost her. After ten minutes on hold, the guy (not Indian, surprisingy) told me I'm going to be getting a call from a person at the RI hub with an update. I didn't even have to lose my temper and start yelling. If I don't get a call in the next 54 minutes though, UPS will be getting a piece of my mind.

I hope your snake arrives ok. I had one snake arrive via UPS. I was a little concerned, as I didn't think they could ship snakes either. But everything went smooth and my snakie showed up fine.

Got word that she's still at the hub in RI and is at least inside in the temperature-controlled building. Should ship off tonight and fingers crossed she'll arrive before I have to go to work tomorrow afternoon.