Boaphile still waiting.

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Originally Posted by creepin

don't worry. i found him. ;)
http://www.youtube.com/watch?v=pHdlwYlISXg

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lmao, go figure.:O lol

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Man... He isn't my favorite person to deal with but I do have 3 boaphile enclosures. I didn't buy any of them online though.


That is way too long to be waiting on a product after having paid in full. Tell him to give you a refund or your product ASAP or you will hire an attorney. Have you looked into Cserpents racks?

What kind of person who runs a business, who has an extremely long wait time, posts a video of them relaxing??? Why???

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Originally Posted by Kaorte

Man... He isn't my favorite person to deal with but I do have 3 boaphile enclosures. I didn't buy any of them online though.


That is way too long to be waiting on a product after having paid in full. Tell him to give you a refund or your product ASAP or you will hire an attorney. Have you looked into Cserpents racks?

What kind of person who runs a business, who has an extremely long wait time, posts a video of them relaxing??? Why???

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Would love a refund.. Only if I can get ahold of the guy I probably give it another week or so. Yeah never again will I order from him he has time to do youtube videos and such and post on forums he even made a Facebook page back in April for boaphile. Just don't see how hard it is if that your career when you arrive into work check or email or phone messages take a hour out of your day and email me back or call. I mean I know he sees my emails and stuff if he even checks it I am sure hes not overwhelmed with emails like a huge company may be.

I did check out Cserpents. I will prob buy from them they seem to have a great delivery time. Just would like to received my rack that I paid almost 400$ for first before I go off spending more money ...

Not a fan lesson learned

Since it's been so long and you may need a rack ASAP, you can always call Rich at Reptile Basics. I have two of his racks and love them. I ordered them on a Tuesday and they were ON MY DOORSTEP that Saturday - 4 days later. He's got great customer service too.

I'll be ordering a rack from Chris in the next week or two for me to pick up at a show in August. So far I love his customer service too. He's been very patient with me trying to choose which rack I want and replies to my e-mails promptly.

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Originally Posted by Burzurk

Would love a refund.. Only if I can get ahold of the guy I probably give it another week or so. Yeah never again will I order from him he has time to do youtube videos and such and post on forums he even made a Facebook page back in April for boaphile. Just don't see how hard it is if that your career when you arrive into work check or email or phone messages take a hour out of your day and email me back or call. I mean I know he sees my emails and stuff if he even checks it I am sure hes not overwhelmed with emails like a huge company may be.

I did check out Cserpents. I will prob buy from them they seem to have a great delivery time. Just would like to received my rack that I paid almost 400$ for first before I go off spending more money ...

Not a fan lesson learned

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Yeah that is rough :( I hope you can get your money back, or your product. I would just keep emailing him daily, telling him you want a refund. Threaten legal action. Worth a shot :/ He is essentially scamming you by not responding or communicating at all whatsoever. It has been 5 months. That is way too long to leave someone hanging with $400 out of their pocket and nothing to show for it.

You need to keep calling him. He will not answer e-mail. Check his BOIs, he's been like that for years. Your wait is ridiculous, I ordered the same rack in April and had it 5 weeks later.

Sorry, 4 months is way too long, and inexcusable without proper communication, and you being informed.

:colbert:

I refused to order from Boaphile after reading all the poor reviews. Why would anyone put up with that?! I don't care how "old school" he is, the year is 2013 and if you can't handle emails then you should not be in business. The only reason he continues to treat his customers like garbage is because people keep buying from him. Why should he change if people continue to willingly give him money? (And his product isn't even that great).

Instead, I went with Ed Lilley over at Constrictors NW. I CAN'T RECOMMEND HIM ENOUGH. He was willing to spend tons of time on the phone with me, and always answered emails within 24 hours. His website is great (tons of pics and ordering options; he can make any custom size) and there was no drama when it came time to order.

He quoted me 5 weeks, and my cage came in exactly that time. I put it together in all of 20 minutes, and so far, so good with my bp. Perfect sheds, never misses a meal, temps and humidity are locked in exactly where they should be, etc You can't beat HDPE when it comes to a snake enclosure!

Seriously, I highly, highly recommend the Pro-Stacks or Pro-Lines from Constrictors NW. In fact, I already have another one on order for a GTP that's on the way soon. :banana:

I have a boaphile rack...it's a pretty nice rack and I'm happy with it, but I got it used so I didn't have to wait. Personally I don't think it's so great that you should be waiting 4 months, especially with crap communication. I would check out C-Serpents or RBI - I've heard great things about both in terms of quality of the item and communication.

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Originally Posted by rossi46

I refused to order from Boaphile after reading all the poor reviews. Why would anyone put up with that?! I don't care how "old school" he is, the year is 2013 and if you can't handle emails then you should not be in business. The only reason he continues to treat his customers like garbage is because people keep buying from him. Why should he change if people continue to willingly give him money? (And his product isn't even that great).

Instead, I went with Ed Lilley over at Constrictors NW. I CAN'T RECOMMEND HIM ENOUGH. He was willing to spend tons of time on the phone with me, and always answered emails within 24 hours. His website is great (tons of pics and ordering options; he can make any custom size) and there was no drama when it came time to order.

He quoted me 5 weeks, and my cage came in exactly that time. I put it together in all of 20 minutes, and so far, so good with my bp. Perfect sheds, never misses a meal, temps and humidity are locked in exactly where they should be, etc You can't beat HDPE when it comes to a snake enclosure!

Seriously, I highly, highly recommend the Pro-Stacks or Pro-Lines from Constrictors NW. In fact, I already have another one on order for a GTP that's on the way soon. :banana:

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I'll say the same. I can link you to a review I did of my experience with the Pro-Line cages.

Ed actually called me when I was putting it together. I sent him a text during the process with a question and 10 minutes later my phone rang. E-mails, texts, calls. He is also a 1 MAN SHOW.

Best plastic in the business IMO.

Have a looksy,,
http://i772.photobucket.com/albums/y...a/DSC00170.jpg

This is a review that I did.
http://www.reptileinsider.com/showth...tures-enclosed