My local fed ex and UPS hubs are both about 45minutes away. There and back again is roughly half a tank of gas in my blazer. I should not have to blow $25 in gas to go pick up a package i need just bc theyre too lazy to do their job. Maybe i should be too lazy one day and not feed any of the old people in the convalescence home i work in...
With that little rant i will say though that if i did absolutely need a package and they had already skipped going down my driveway twice i would just drive to the hub to pick it up and give them hell there. Im a very nice person 99% of the time but the #1 thing i cant stand is laziness. That driver was being lazy, plain and simple. I would do my best to convey my emotions towards laziness to the supervisor at the hub lol. The unfortunate thing is that your not really buying anything from UPS so its not even like you can really complain that much. All they do is deliver, or in some cases like this fail to deliver, the merchandise.