I thought I'd post an update here, just in case anyone was on the fence about ReptiPro. I also put the review I posted here on some other forums that were looking for ReptiPro reviews. The owner of ReptiPro has called moderators and had my review taken down on just about every other forum I posted on yesterday. On every one, he has made a brand new post talking about how great his customer service is. Now I know why I couldn't find any real reviews on this model. They were supposed to call us back today about returning our ReptiPro 6000, but spent the day complaining to moderators about my review and posting to cover it up. Use this product or anything from ReptiPro at your own risk.