MICE DIRECT,, what a JOKE.

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Originally Posted by notmyfault

Totally agree, that's just bad business on their part. Hope you get what you were hoping for elsewhere.

Sent from my Galaxy Nexus using Tapatalk

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I agree. bottom line, it doesent matter if you spend $5, or $5k,customer satisfaction is the key to success,, in the end, word of mouth is eigther what breaks a business,,,, or makes one excel.
jason

Wow, sorry to hear about this... I've been using them for about a year and a half and I've always had good experiences with Mice Direct, but then my orders have always been 100-150 so nothing the size of yours. It did irritate me that the show prices were more than the online prices, But he ended up cutting me a break and it came out to about $30 cheaper than it would have been shipped.

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Originally Posted by Wes

Wow, sorry to hear about this... I've been using them for about a year and a half and I've always had good experiences with Mice Direct, but then my orders have always been 100-150 so nothing the size of yours. It did irritate me that the show prices were more than the online prices, But he ended up cutting me a break and it came out to about $30 cheaper than it would have been shipped.

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It sounds like you got a fair deal. after all, you picked them up, so why pay for shipping? Its kinda funny,, but I spent $30 in gas to get there. LOL
Your experience is what a consumer should expect. My experience was lacking.
jason

Spooky, I use Mice Direct all time since they are usually the ones that come to the shows. I also have a very very hard time getting in touch with Nathan. Last time, I printed out our email conversation and brought it with me because since I always use them he DID give me a discount. However, it takes so long to hear anything back from him, I'm not always sure it will be right until I get to the show. I totally understand your frustration but for me getting them at a cheaper price going to the show works best.

I really hope they change the way they do things and become more customer friendly but I'm surprised Nathan didn't work with you. He has always worked with me on my orders. I'm sorry things didn't go right for ya. I do have a problem with standing at there for 20 minutes waiting to get some kind of service.

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Originally Posted by RetiredJedi

Spooky, I use Mice Direct all time since they are usually the ones that come to the shows. I also have a very very hard time getting in touch with Nathan. Last time, I printed out our email conversation and brought it with me because since I always use them he DID give me a discount. However, it takes so long to hear anything back from him, I'm not always sure it will be right until I get to the show. I totally understand your frustration but for me getting them at a cheaper price going to the show works best.

I really hope they change the way they do things and become more customer friendly but I'm surprised Nathan didn't work with you. He has always worked with me on my orders. I'm sorry things didn't go right for ya. I do have a problem with standing at there for 20 minutes waiting to get some kind of service.

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well,, on his behalf, he did say that he would work with me and sell me 80 rats insted of 60 (400 + being the known amount).
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"Hey Jason,
As long as everything is in stock which it appears that it should be at that time. Your order will come to $1045. You can pay for it at the show and all I would need is a phone number in case there is an issue with your order.

Thanks,
Nathan"

and BTW, I never got a phone call. only offering 60, when you ordered over 400 is kinda a issue ( in my opinion)
jason

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Originally Posted by mr.spooky

... and BTW, I never got a phone call. only offering 60, when you ordered over 400 is kinda a issue ( in my opinion)
jason

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I agree, I never got a call either. I only got one lowsy email and I tried to email him back but never got another response.

Jason,

Have you tried the Gourmet Rodent? They're located in Newberry. You could make the drive over, pick out what you need.

http://www.gourmetrodent.com/

Bad way of doing business. Even more so in this market where almost everyone is on some type of forum and can spread either good or bad things about a business in the blink of an eye.

Sorry to hear about all this hassle and bad business. I'm lucky I have a local rodent supplier who knows my name and my order on sight and has the order ready even if I forget and don't call it in until the night before. Although, I do only pick up orders between 25 and 100 rats at a time.

I have heard bad things about MiceDirect too. It's crazy that he's so difficult to contact. That's really gotta be bad for business...

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Originally Posted by Slim

Jason,

Have you tried the Gourmet Rodent? They're located in Newberry. You could make the drive over, pick out what you need.

http://www.gourmetrodent.com/

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yes, we have looked at them in the past, but they are about 2 hours away. After driving to the show and back today and coming back empty handed (as far as feeders go) Id have been better off investing the time to go somewhere else like where you sudgested. thanks for the link, Ill look deeper into it.
jason