Disappointed in lack of email response...

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Originally Posted by nickxshort

I contacted Deborah and she got right back to me. She has one normal male left in my price range so I'll be doing business with her. She even sent me some pictures and details. Hope everything works out and I can have him sent out soon! :-)

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That's awesome! Glad it worked out for you! I'm sure you will get a really nice BP from her.

Email Kevin at NERD too in the future. I've emailed him just to talk genetics and he's always answered right away.

I've never purchased from BHB, but I've found Brian to be rather accessible...as mentioned, contact him directly through his e-mail, not the general BHB business e-mail.

Jon Courtney of Cold Blooded Addiction is top notch when it comes to correspondence as well. I've purchased from him a few times and every so often bounce questions off of him, and he always answers in a timely manner, and in my experience, offers advice/input beyond what is asked.

Anyhow, glad you found your snake!

Getting a BP from Deborah is great decision. Purchased a Black Pastel male and he is healthy and eats like a champ.

I got a response within a couple of hours from both BHB and Royal Constrictor designs. They both answered all my questions

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Originally Posted by nickxshort

I have emailed numerous online breeders requesting pictures of some ball pythons and asking some questions. I have gotten NO response from BHB and a few other places. The only response I have gotten is LLLreptile (they have been great by the way). I'm really not sure why I have been getting little to no response from anyone...

I also sent another email to BHB to their info email address and my message got denied saying their mailbox was full...

Is this a busy time for them? Maybe I should just give them a call?...Anyone else experienced this problem?

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Time is money, they have probably had issues with going the extra mile, sending pictures, and answering questions, only to have the people not be serious about a purchase, so they probably dont even bother unless you inquire about a specific animal they have for sale, plus they are probably really busy or as the op said it may have went to spam folder. Most breeders have a website with pictures and information on the specific animals for sale. Maybe if you were more specific about which animal you would like to inquire about they might get back to you sooner. Also as already mentioned, I've emailed Ralph Davis about inquiries several times an he has gotten back to me the next day. And as you pointed out, just call them it will be much faster and you may be able to get more answers on what you want.

You can't go wrong dealing with Deborah - I bought my female pied bp from her and it was an awesome experience and gorgeous bp

I've also purchased from Brian with BHB and had a great experience also

Deborah has been awesome! She has a normal on hold for me. As soon as receive all my supplies I'll have her ship him out for me! Super stoked...first snake too. :-)

I know you found one for now from Deborah, but for the next one, *snicker snicker* (as they are addicting) you might want to consider Garrick DeMeyer. He has a great website with good pictures, and prices of all available. Lots of beautiful snakes. And he will get right back to you, and has been great to work with. Enjoy your new bp, they are great!

It's 2012 and we are in the e-commerce age so there is really no excuse for lack of communication. Technology fails every once and awhile and I leave some room for these types of errors. But since the beginning of my browsing on KS around 1997, I've had more stories than I can count of dealers/breeders/sellers not getting back to me after I inquired about an animal. I don't buy the excuse that time is money and that large breeders are too busy to communicate in a timely fashion. Customers and potential customers deserve their time and effort. To me, that's what this is all about. Building relationships and getting people excited about the animal that they want to purchase - NOT to post a description of the animal and have a "take it or leave it" attitude. But that's just me!

Gook luck and just keep in mind that are MANY breeders and hobbyists that are reputable, have great snakes, and are willing to communicate in a timely manner. Congrats on your find! :)