Re: Bad first shed, husbandry is fine, need a little guidance.
My normal had a REALLY bad shed her first time. Not fun at all. One of the eye caps was stuck for almost a month and she was NOT pleasant during that time. Like you said, there is always next time.
I started offering a moist hide 100% of the time after that. She went in there 2 days before she even turned at all pink. 12 days from the first time I spotted her in there I found a shed crumpled in a ball that contained every single scale lip to tip including both eye caps. Highly recommended.
Re: Bad first shed, husbandry is fine, need a little guidance.
For the hide I use an opaque tupperware with the lid on and a hole cut in one end that's about the same size around as the snake but leaning towards a little snug. Inside I put some sphagnum peat moss that I've run under water and then squeezed out so it's not sopping.
I did switch to tubs but if you're in a glass tank definitely follow the guides on here to close off most of the screen top using tin foil and duct tape. When I see them use the moist hide I mist the cage, but both of them don't usually get out much once they go in there.
Keep the moist hide on your warm end as you don't want them to catch a cold in there.